Go Back   Tech Support Forum > Microsoft Support > BSOD, App Crashes And Hangs


[SOLVED] BSOD - IRQL NOT LESS EQUAL - NETIO.SYS

This is a discussion on [SOLVED] BSOD - IRQL NOT LESS EQUAL - NETIO.SYS within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category.


Reply
 
Thread Tools Search this Thread
Old 08-08-2013, 10:05 PM   #1
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



OS -Windows 7
x86 (32-bit) or x64 ?
What was original installed OS on system? Yes
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? I got it for free from the university, so full retail version
Age of system (hardware)- about a year
Age of OS installation - have you re-installed the OS? - About a year as well. I have not re-installed the OS

CPU - i5-3570k
Video Card- Nvidia GTX 660 (EVGA)
MotherBoard- Gigabyte Technology Co., Ltd. Z77X-D3H
Power Supply - Antec EarthWatts EA-650 GREEN 650W ATX12V v2.3 SLI Ready CrossFire Certified 80 PLUS BRONZE Certified Active PFC Power Supply

System Manufacturer - Custom Built
Exact model number (if laptop, check label on bottom)- N/A

Some Notes- I've tried checking the Manufacturers website for a more recent version of the LAN driver, but the newest one is from Octoberish 2012

I've also run memtest+ for more than 10 hours, without any errors.
Attached Files
File Type: zip Windows7_Vista_jcgriff2.zip (2.47 MB, 119 views)
File Type: zip LOLCATS REPORT.zip (45.1 KB, 97 views)
Evil Gatsby is offline   Reply With Quote
Sponsored Links
Advertisement
 
Old 08-08-2013, 10:34 PM   #2
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Hi,

The attached DMP files are of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bugcheck and are all faulting NETIO.sys which is the Network I/O Subsystem Windows system driver. It's not the true cause and something else is causing it to fault (either 3rd party device driver or hardware).

Enable Driver Verifier and let's see if we can catch any device driver conflicts:

Driver Verifier:
Quote:
What is Driver Verifier?
Driver Verifier is included in Windows 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver.
Essentially, if there's a 3rd party driver believed to be at issue, enabling Driver Verifier will help flush out the rogue driver by flagging it and causing your system to BSOD.
Before enabling Driver Verifier, it is recommended to create a System Restore Point:
Vista - START | type rstrui - create a restore point
Windows 7 - START | type create | select "Create a Restore Point"
How to enable Driver Verifier:
Start > type "verifier" without the quotes > Select the following options -
1. Select - "Create custom settings (for code developers)"
2. Select - "Select individual settings from a full list"
3. Check the following boxes -
- Special Pool
- Pool Tracking
- Force IRQL Checking
- Deadlock Detection
- Security Checks (Windows 7)
- Concurrentcy Stress Test (Windows 8)
- DDI compliance checking (Windows 8)
- Miscellaneous Checks
4. Select - "Select driver names from a list"
5. Click on the "Provider" tab. This will sort all of the drivers by the provider.
6. Check EVERY box that is NOT provided by Microsoft / Microsoft Corporation.
7. Click on Finish.
8. Restart.
Important information regarding Driver Verifier:
- If Driver Verifier finds a violation, the system will BSOD.
- After enabling Driver Verifier and restarting the system, depending on the culprit, if for example the driver is on start-up, you may not be able to get back into normal Windows because Driver Verifier will flag it, and as stated above, that will cause / force a BSOD.
If this happens, do not panic, do the following:
- Boot into Safe Mode by repeatedly tapping the F8 key during boot-up.
- Once in Safe Mode - Start > type "system restore" without the quotes.
- Choose the restore point you created earlier.
If you did not set up a restore point, do not worry, you can still disable Driver Verifier to get back into normal Windows:
- Start > Search > type "cmd" without the quotes.
- To turn off Driver Verifier, type in cmd "verifier /reset" without the quotes.
- Restart and boot into normal Windows.
How long should I keep Driver Verifier enabled for?
It varies, many experts and analysts have different recommendations. Personally, I recommend keeping it enabled for at least 36-48 hours. If you don't BSOD by then, disable Driver Verifier.
My system BSOD'd, where can I find the crash dumps?
They will be located in C:\Windows\Minidump
Any other questions can most likely be answered by this article:
Using Driver Verifier to identify issues with Windows drivers for advanced users
Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-08-2013, 11:51 PM   #3
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



My computer crashed a few times. I'm not sure which minidumps you've already looked at, so I included the 3 more recent ones.
Attached Files
File Type: zip Desktop.zip (77.0 KB, 99 views)
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 12:53 AM   #4
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Hi,

The verifier enabled DMP files are successfully flagging a driver which is L1C62x64.sys which is the Atheros NIC driver.

ATHEROS drivers for Microsoft Windows (Atheros?????)

Ensure it is up to date.

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 08:15 AM   #5
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



That's the thing though. I can't seem to find the driver specific to my Atheros LAN card.

I am using the QualComm Atheros AR8161/8165 PCI-E Gigabit Ethernet Controller (NDIS 6.2) #2.

The highest version network driver on that page is AR8158.

Would this page work?
ATHEROS PCI VENDOR for Giga-byte Technology (Gigabyte)
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 11:30 AM   #6
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Hi,

Yes, that page should work just fine if you can grab the download from there.

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 11:46 AM   #7
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



My driver doesn't seem to be on that page. I can't seem to find a version that's more recent than the one i'm currently using, version 2.1.0.7.

Should I just try and use AR8158 and hope for the best? I'm really unsure what I can do to fix this BSOD at this point.
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 12:06 PM   #8
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



No, that's not a driver for your model so don't attempt to use it.

You mentioned there's an October 2012 version. Have you tried it just for troubleshooting purposes?

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 12:10 PM   #9
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



The most recent one is from july 2012. I've tried some earlier version from a dell website, but that only seem to make the crashing even more frequent.
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 12:33 PM   #10
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Okay, well, at this point then it's likely that the NIC itself is faulty. Is it an adapter or are you using the built-in NIC?

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 12:58 PM   #11
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



I'm using the built-in NIC that came with the motherboard.
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 01:14 PM   #12
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Do you have access to a network adapter to use for testing purposes to rule out a faulty NIC? That is my best recommendation at this point.

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 01:37 PM   #13
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



Unfortunately, I don't have one on hand to test to rule out a faulty NIC. I suppose I should start looking for a compatible network adapter at this point.
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 01:40 PM   #14
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



Something from this list then? Choose A Wired Network Adapter - PCPartPicker
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 02:30 PM   #15
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Hi,

Yes, just be sure it's NOT USB and either PCI or PCI-e. When you install it, if you no longer crash when connected to the new adapter, it's the built-in NIC that is faulty.

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 03:06 PM   #16
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



Should I bump this thread or start a new one once the new NIC card comes in?
Evil Gatsby is offline   Reply With Quote
Old 08-09-2013, 03:37 PM   #17
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



Bumping the thread will work just fine as I have all threads I reply to subscribed. So when you reply, it will notify me.

Regards,

Patrick
Patrick is offline   Reply With Quote
Old 08-09-2013, 03:37 PM   #18
Team Manager, Gaming
Team Manager, Microsoft Support
Team Manager, Hardware Team
Microsoft MVP
 
Wrench97's Avatar

Microsoft Most Valuable Professional
 
Join Date: May 2008
Location: S.E. Pennsylvania
Posts: 52,696
OS: Win7



If I may but in here :)

Did you install NetWorx before or after the BSOD's started?
(this is the 3rd thread I've seen with Atheros nic, NetWorx and a BSOD problem)

Also there is Logmein driver from 2007 on the system
lmimirr.sys Tue Apr 10 18:32:45 2007
RemotelyAnywhere Mirror Miniport Driver or LogMeIn Mirror Miniport Driver
Check for a update here> https://secure.logmein.com/US/home.aspx or uninstall the program while testing.

This is the latest 8161 driver I have a link for> Driver Details | Dell US
Wrench97 is offline   Reply With Quote
Old 08-09-2013, 03:38 PM   #19
TSF Enthusiast
 
Patrick's Avatar

Microsoft Most Valuable Professional
 
Join Date: Apr 2012
Location: Ring 0
Posts: 4,349
OS: W8.1 x64



By all means, Bruce. Two eyes are much better than one.

...or in this case, four
Patrick is offline   Reply With Quote
Old 08-09-2013, 04:29 PM   #20
Registered Member
 
Join Date: Aug 2013
Posts: 29
OS: Win 10 Pro



I've had NetWorx installed for the longest time. I believed these BSOD did start before I installed NetWorx, though I shall leave it off for troubleshooting purposes.


I shall uninstall Logmein until I have resolved this issue.

The dell driver you linked is about a year behind the driver I got from this website:
GIGABYTE - Motherboard - Socket 1155 - GA-Z77X-D3H (rev. 1.1)

Though strangely I only seem to get BSOD when I'm torrenting with utorrent open. Though I've read that most of the time the issue is with my RAM or HD. I shall leave memtest on for 24 hours and run a smart test on my HD. ( How do I run a smart test?)
Evil Gatsby is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Blue screen of death. Driver IRQL not less or equal.
Hello, since I built my pc I have often gotten a blue screen when playing games (League of Legends). I dont know what gives me the blue screen, but I downloaded a free software to help me with the problem. The software gave me this information: Dump file: 020713-19171-01.dmp Crash time:...
Thomaso BSOD, App Crashes And Hangs 10 08-09-2013 04:38 PM
[SOLVED] ASUS G73 - BSOD - DRIVER irql not less or equal
Hello, I have been constantly having BSOD informing me about Driver_IRQL_NOT_LESS_OR_EQUAL. I was wondering if could anyone please help me figure out what is causing this problem. Appreciate any help you could give me. Thank you. Cheers!
silvadp BSOD, App Crashes And Hangs 8 06-11-2013 03:29 AM
BSOD diagnosis power state failure and driver irql not less or equal
hey guys randomly my computer started to freeze. when the computer would freeze the sound (if there was music or something) would be stuck in a loop, the keyboard and mouse would freeze and the fans in the computer would slow down if i was playing a video game and needed the fan to spin faster. ...
bbalcrazy92 BSOD, App Crashes And Hangs 5 10-04-2012 03:17 PM
BSOD - driver irql not less or equal
Hi, I have recently started getting a couple of BSOD each day and looking on previous posts here people have been very helpful. Hoping you can provide some insight into my problems. I have attached the minidumps from the recent crashes which I hope will help. Thanks, Ed
only1ed BSOD, App Crashes And Hangs 10 01-17-2011 02:36 AM
BSOD IRQL less than or equal - no safe mode
I have an Acer M3800 about 14 months old without video card and standard acer hardware. I got a BSOD and am only able to get the command line mode to run. I was able to get and old version of Malabytes to run and the memory test. Neither found any problems. I was able to get it to boot using Puppy...
Philx BSOD, App Crashes And Hangs 3 01-12-2011 05:28 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 08:56 AM.


vBulletin Security provided by vBSecurity v2.2.2 (Pro) - vBulletin Mods & Addons Copyright © 2017 DragonByte Technologies Ltd.
Copyright 2001 - 2015, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts

 

Partially Powered By Products Found At Lampwrights.com