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[SOLVED] BSOD intermittent and more frequent, Windows 7

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Old 10-19-2012, 07:35 AM   #1
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Join Date: Oct 2012
Location: Blacksburg, VA
Posts: 20
OS: Windows 7 H.P. (64bit, SP1)



Hello,

I've been using this computer with very few problems since purchase. I use it for CAD, Photoshop, Video Editing, website work, and every other business related use you can think of. I often have multiple large programs open at once with dual screens. I have experienced maybe one or two BSOF's very rarely in the past, but have had more and more in the past weeks. Yesterday, I had 8 or more before noon.

I removed the programs I recently installed... a quicktime update, a Java update and some "apple software." The BSOD kept happening.

I started the computer in Safe Mode yesterday, after all the crashes, and the computer stayed on for the rest of the day with no problems.

But this is no good. I need to get to work, and I would not like to have to re-install everything. So I hope you all can help.

Like I said, my BSOD events have been happening more and more frequently. It was maybe one a day, which I thought had to do with my internet XMradio player, or Youtube when using Chrome. But now, it is very frequent.... although, it hasn't happened this morning, and I AM using the computer in question to do all this now. (tricky computers!)

So, here is what you need:

My system info:

OS – Windows 7 Home Premium Version 6.1(build 7601: Service Pack 1)
64-bit
Originally installed OEM OS Hardware is about 1.5 years old
OS has not been reinstalled
CPU: Intel Core i7-2600 @ 3.40GHz 8mb cache
Video Card: AMD Radeom HD 6700, ATI Technologies Inc.
Motherboard: Not sure where to find out.
Power Supply: Not sure.
Manufacturer: Dell
Model: XPS X8300-3576NBK

The required files are zipped and attached.

Thanks so much for any help!

-Eddie
Attached Files
File Type: zip BSOD_files_HokieEd.zip (1.78 MB, 10 views)

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Old 10-19-2012, 08:14 AM   #2
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Join Date: Oct 2012
Location: Blacksburg, VA
Posts: 20
OS: Windows 7 H.P. (64bit, SP1)



I am now running with Driver Verifier running.

Now, I have a problem.

I opened the command prompt window, typed msconfig to access the startup list. I wanted to tell you all that the other recent change was that I disabled the following from startup:

Adobe reader and acrobat manager
Roxio Burn
Java platform SE Auto Updater 2 0

I was tired of the programs always wanting to update and asking permission to change my hard drive. I disabled roxio because I don't use it at all.

So, I was just LOOKING at the startup list when I clicked over to the open google chrome window to change to another techsupportforum page...

Then, I noticed my CPU/RAM usage widgit monitor spiked. I noticed the webpage said it was accessing cache, and the response of my mouse and my page got very slow. Then, the CPU/RAM usage lines are off the chart and are staying off the chart (above 100%)... I can see the chart still moving, but the mouse is unresponsive and the computer appears locked up.

Should I restart the computer? I was waiting for a BSOD to help with the driver verifier. Will the driver Verifier create a dump file if the comptuer is forced off?

Thanks-

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Old 10-19-2012, 08:47 AM   #3
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Join Date: Oct 2012
Location: Blacksburg, VA
Posts: 20
OS: Windows 7 H.P. (64bit, SP1)



Some follow up to the last post.

The computer sat there for a while, so I hit ctrl-alt-del and then clicked on shut-down.

The computer kept going very slow and eventually, I clicked on Force-shutdown.

Windows eventually went to a final "shut-down screen" and then sat there for 17 minutes... THEN a BSOD showed up...

I have attached the zipped dump file from this event and three dump files from the day before.
Attached Files
File Type: zip DUMP files.zip (314.7 KB, 6 views)
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Old 10-19-2012, 03:37 PM   #4
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Microsoft Windows Specialist
BSOD Kernel Dump Expert
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Join Date: Jul 2012
Location: Colorado
Posts: 2,995
OS: Windows 7 Home Premium x64

My System


Recommendations:

Crashes point to your Norton Internet Security installation.

Code:
fffff880`07a7e250  fffff880`0136f9e5 SYMEFA64+0xce9e5
fffff880`07a7e258  00000000`00000010
fffff880`07a7e260  00000000`00010287
fffff880`07a7e268  fffff980`33c36e70
fffff880`07a7e270  fffff880`0136f9ee SYMEFA64+0xce9ee
fffff880`07a7e278  00000000`00000001
fffff880`07a7e280  00000000`00010286
fffff880`07a7e288  fffff880`07a2db68
fffff880`07a7e290  00000000`00000008
fffff880`07a7e298  00000000`c0000225
fffff880`07a7e2a0  fffff880`0136ea40 SYMEFA64+0xcda40
fffff880`07a7e2a8  fffff980`33c36e68
fffff880`07a7e2b0  00000000`00010246
fffff880`07a7e2b8  fffff880`07a2db98
fffff880`07a7e2c0  00000000`00000018
fffff880`07a7e2c8  fffff980`33c36db0
fffff880`07a7e2d0  fffff880`012a5c96 SYMEFA64+0x4c96
fffff880`07a7e2d8  fffff980`33c36db0
fffff880`07a7e2e0  fffff880`07a2dc60
fffff880`07a7e2e8  00000000`00000001
fffff880`07a7e2f0  fffff880`07a2dc40
fffff880`07a7e2f8  fffff980`33c36db0
fffff880`07a7e300  fffff880`0137570d SYMEFA64+0xd470d
fffff880`07a7e340  fffff880`03ea29fcUnable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.5.0.125\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
As you can see above, http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS was on the memory stack.

Your crashes are occurring likely when using an external device, i.e. a human interface device (such as a keyboard or gamepad), a usb storage device, or some other device similar to those stated. It could even occur during a simple read/write operation with the hard drive. Norton is flagging the action due to what appears to be a corrupted file within the Norton installation, http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys.

The first thing to do is try to determine why the corruption occurred in the first place.
  • Disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
    Code:
    verifier /reset
    -> Restart your computer.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Event Viewer. In Event Viewer, expand Windows Logs, click Application to let it load, right click Application and click Find.... Search for chkdsk or wininit to find the logs.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Remove Norton using the Norton Removal Tool and re-install it after downloading a fresh copy of the software from the Norton website.

  • If problems persist with the new installation of Norton,



3rd Party Drivers:
The following is for information purposes only. My recommendations were given above. The drivers that follow belong to software or devices that were not developed by Microsoft. Any drivers in red should be updated/replaced/removed. You can find links to the driver information and where to update the drivers in the section after the code box:
Code:
**************************Fri Oct 19 09:33:30.413 2012 (GMT-6)**************************
intelppm.sys                Mon Jul 13 17:19:25 2009 (4A5BC0FD)
PxHlpa64.sys                Tue Oct 20 12:08:42 2009 (4ADDFCAA)
bcmwl664.sys                Thu Jan 21 20:30:58 2010 (4B591BF2)
amdxata.sys                 Fri Mar 19 10:18:18 2010 (4BA3A3CA)
k57nd60a.sys                Tue Jun  8 05:40:13 2010 (4C0E2C1D)
RTKVHD64.sys                Tue Jun 22 03:27:26 2010 (4C2081FE)
iaStor.sys                  Mon Sep 13 19:23:32 2010 (4C8ECE94)
HECIx64.sys                 Tue Sep 21 10:59:04 2010 (4C98E458)
IntcDAud.sys                Fri Oct 15 02:28:17 2010 (4CB810A1)
Ironx64.SYS                 Fri Nov 12 16:06:50 2010 (4CDDC88A)
AtihdW76.sys                Wed Nov 17 05:02:04 2010 (4CE3C43C)
SYMDS64.SYS                 Tue Dec  7 17:16:58 2010 (4CFECE7A)
atikmpag.sys                Wed Dec  8 19:18:45 2010 (4D003C85)
atikmdag.sys                Wed Dec  8 19:52:30 2010 (4D00446E)
SYMEFA64.SYS                Sun Mar 13 21:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS           Thu Mar 24 17:02:36 2011 (4D8BCD8C)
SRTSP64.SYS                 Tue Mar 29 20:46:12 2011 (4D929974)
SRTSPX64.SYS                Tue Mar 29 20:46:18 2011 (4D92997A)
SYMNETS.SYS                 Tue Apr 19 16:33:31 2011 (4DAE0DBB)
EraserUtilRebootDrv.sys     Tue Jul 31 17:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 17:36:51 2012 (50186C13)
IDSvia64.sys                Tue Aug 28 20:48:40 2012 (503D8308)
BHDrvx64.sys                Tue Aug 28 21:12:41 2012 (503D88A9)
EX64.SYS                    Wed Sep  5 16:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 16:33:39 2012 (5047D343)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 12:16:52.100 2012 (GMT-6)**************************
pcdsrvc_x64.pkms            Sun May  2 21:01:16 2010 (4BDE3C7C)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Sep 12 03:29:29.437 2012 (GMT-6)**************************
EX64.SYS                    Tue Aug  7 02:43:08 2012 (5020D51C)
ENG64.SYS                   Tue Aug  7 02:45:01 2012 (5020D58D)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Aug 15 22:32:03.345 2012 (GMT-6)**************************
EX64.SYS                    Wed Apr 25 03:27:28 2012 (4F97C380)
ENG64.SYS                   Wed Apr 25 03:29:25 2012 (4F97C3F5)
BHDrvx64.sys                Wed May 16 20:16:36 2012 (4FB45F84)
IDSvia64.sys                Thu May 24 18:08:33 2012 (4FBECD81)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Fri Jul 13 00:55:22.304 2012 (GMT-6)**************************
eeCtrl64.sys                Tue May 15 18:36:03 2012 (4FB2F673)
EraserUtilRebootDrv.sys     Tue May 15 18:36:03 2012 (4FB2F673)
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Sep  7 16:39:35.215 2011 (GMT-6)**************************
EraserUtilRebootDrv.sys     Thu Jul  7 19:45:01 2011 (4E16611D)
eeCtrl64.sys                Thu Jul  7 19:45:01 2011 (4E16611D)
BHDrvx64.sys                Tue Jul 19 21:34:37 2011 (4E264CCD)
IDSvia64.sys                Wed Jul 20 07:19:46 2011 (4E26D5F2)
EX64.SYS                    Fri Jul 29 07:15:11 2011 (4E32B25F)
ENG64.SYS                   Fri Jul 29 07:17:51 2011 (4E32B2FF)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=PxHlpa64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl664.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=k57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=iaStor.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=pcdsrvc_x64.pkms
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS


Analysis:
The following is for information purposes only. The following information contains the relevant information from the blue screen analysis:
Code:
**************************Fri Oct 19 09:33:30.413 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101912-21356-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:46:11.256
BugCheck Code: BugCheck 9F, {3, fffffa800cc22b50, fffff80000ba2748, fffffa800c3ef350}
*** ERROR: Module load completed but symbols could not be loaded for WUDFRd.sys
Probably caused by :WUDFRd.sys
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x9F_VRF_IMAGE_WUDFRd.sys
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Thu Oct 18 07:28:41.202 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101812-23259-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:22:54.045
BugCheck Code: BugCheck A, {fffffa802b6e35b0, 2, 0, fffff8000338132f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Thu Oct 18 07:04:49.197 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101812-27612-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:07:01.040
BugCheck Code: BugCheck A, {fffffa8026a1b770, 2, 0, fffff8000337432f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Thu Oct 18 06:56:51.208 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101812-24414-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:05:05.051
BugCheck Code: BugCheck A, {fffffa80275fba20, 2, 0, fffff8000337932f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 12:55:57.696 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-16660-02.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:37:55.539
BugCheck Code: BugCheck D1, {fffff880014fe0c0, 2, 8, fffff880014fe0c0}
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
Probably caused by :Ntfs.sys ( Ntfs+f00c0 )
BugCheck Info: DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME: rundll32.exe
FAILURE_BUCKET_ID: X64_0xD1_CODE_AV_BAD_IP_Ntfs+f00c0
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 12:16:52.100 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-16660-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 1:07:56.944
BugCheck Code: BugCheck 3B, {c0000005, fffff800033004f0, fffff88007163890, 0}
Probably caused by :memory_corruption ( nt!MiReplenishPageSlist+c0 )
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: rundll32.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!MiReplenishPageSlist+c0
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 11:07:35.275 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-18595-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 2:31:08.118
BugCheck Code: BugCheck 4A, {74c02e09, 2, 0, fffff8800ad3bb60}
Probably caused by :ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
BugCheck Info: IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4a)
PROCESS_NAME: ccsvchst.exe
BUGCHECK_STR:  RAISED_IRQL_FAULT
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID: X64_RAISED_IRQL_FAULT_ccsvchst.exe_nt!KiSystemServiceExit+245
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 08:35:34.862 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-20342-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:37:54.594
BugCheck Code: BugCheck 34, {50853, fffff8800354d518, fffff8800354cd70, fffff80003391a7c}
Probably caused by :memory_corruption ( nt!MiRemoveLowestPriorityStandbyPage+1bc )
BugCheck Info: CACHE_MANAGER (34)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME: System
BUGCHECK_STR:  0x34
FAILURE_BUCKET_ID: X64_0x34_nt!MiRemoveLowestPriorityStandbyPage+1bc
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 07:28:29.219 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-19422-02.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:11:09.062
BugCheck Code: BugCheck A, {fffffa8027096840, 2, 0, fffff8000338532f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Tue Oct 16 07:16:49.241 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101612-19390-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
System Uptime:0 days 0:11:30.084
BugCheck Code: BugCheck A, {fffffa802b118290, 2, 0, fffff8000333d32f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Mon Oct 15 19:51:00.741 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101512-20092-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:29:28.585
BugCheck Code: BugCheck 1E, {ffffffffc0000005, fffff800032b48c0, 0, ffffffffffffffff}
Probably caused by :memory_corruption ( nt!MiReplenishPageSlist+150 )
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME: chrome.exe
FAILURE_BUCKET_ID: X64_0x1E_nt!MiReplenishPageSlist+150
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Mon Oct 15 19:21:00.503 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\101512-19281-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 12:12:15.211
BugCheck Code: BugCheck 3B, {c0000005, fffff8000336f7df, fffff8800667dda0, 0}
Probably caused by :memory_corruption ( nt!MiRelinkStandbyPage+8f )
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!MiRelinkStandbyPage+8f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Mon Oct  1 08:42:30.026 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\100112-20841-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 1:01:37.372
BugCheck Code: BugCheck 1E, {ffffffffc0000005, fffff800032ae830, 0, ffffffffffffffff}
Probably caused by :memory_corruption ( nt!MiReplenishPageSlist+c0 )
BugCheck Info: KMODE_EXCEPTION_NOT_HANDLED (1e)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x1E
PROCESS_NAME: dllhost.exe
FAILURE_BUCKET_ID: X64_0x1E_nt!MiReplenishPageSlist+c0
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Mon Sep 24 19:15:34.210 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\092412-19375-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 0:11:27.054
BugCheck Code: BugCheck A, {fffffa8029229cd0, 2, 0, fffff8000334331f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Sep 12 03:29:29.437 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\091212-17596-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:1 days 18:51:12.170
BugCheck Code: BugCheck A, {fffffa8026edbe40, 2, 0, fffff8000333d31f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Mon Sep 10 08:37:26.293 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\091012-19375-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 9:50:42.136
BugCheck Code: BugCheck A, {fffffa802c82d860, 2, 0, fffff8000333731f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Sun Sep  9 22:45:43.286 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\091012-17238-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 14:12:23.129
BugCheck Code: BugCheck A, {fffffa802d1d3240, 2, 0, fffff8000334331f}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Sun Sep  9 08:32:21.943 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\090912-17893-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:1 days 12:04:18.171
BugCheck Code: BugCheck A, {fffffa802a809dd0, 2, 0, fffff8000337e31f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Aug 15 22:32:03.345 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\081612-17565-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 10:35:01.188
BugCheck Code: BugCheck A, {fffffa80271c5c80, 2, 0, fffff8000333131f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Fri Jul 13 00:55:22.304 2012 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\071312-21356-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:0 days 22:34:08.147
BugCheck Code: BugCheck A, {fffffa802c83ced0, 2, 0, fffff8000333d31f}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
**************************Wed Sep  7 16:39:35.215 2011 (GMT-6)**************************
Loading Dump File [C:\Users\writhziden\Documents\BSODDmpFiles\HokieEd\Windows7_Vista_jcgriff2\090711-15475-01.dmp]
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Built by: 7600.20994.amd64fre.win7_ldr.110622-1505
System Uptime:0 days 9:31:50.136
BugCheck Code: BugCheck A, {fffffa802ce61e90, 2, 0, fffff8000337d5bf}
Probably caused by :memory_corruption ( nt!MiIdentifyPfn+23f )
BugCheck Info: IRQL_NOT_LESS_OR_EQUAL (a)
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME: svchost.exe
FAILURE_BUCKET_ID: X64_0xA_nt!MiIdentifyPfn+23f
CPUID:        "Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A03
  BIOS Release Date             02/15/2011
  Manufacturer                  Dell Inc.
  Product Name                  XPS 8300  
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
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I am only a volunteer helping users on the forums. My priorities: I am a PhD student, part-time robotics employee, and SysnativeBSODApps lead developer. Please wait 72 hours before bumping your thread or PMing for help. I appreciate your patience. :-}
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Old 10-22-2012, 12:38 PM   #5
Registered Member
 
Join Date: Oct 2012
Location: Blacksburg, VA
Posts: 20
OS: Windows 7 H.P. (64bit, SP1)



I did everything you recommended. The new version of Norton is up and running and I'll start using my computer normally to see if the BSOD happens again.

CHKDSK appeared to have found nothing wrong. And I curse these HUGE harddrives these days... those scans take a long time now! But, it is a small price to pay.

Thanks for the help. I hope this takes care of it.

-Eddie


Here is the CHKDSK log:

Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
233728 file records processed. File verification completed.
545 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 3)...
295460 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 3)...
233728 file SDs/SIDs processed. Cleaning up 630 unused index entries from index $SII of file 0x9.
Cleaning up 630 unused index entries from index $SDH of file 0x9.
Cleaning up 630 unused security descriptors.
Security descriptor verification completed.
30867 data files processed. CHKDSK is verifying Usn Journal...
35026840 USN bytes processed. Usn Journal verification completed.
Windows has checked the file system and found no problems.

1452253183 KB total disk space.
229361764 KB in 196426 files.
122628 KB in 30868 indexes.
0 KB in bad sectors.
379667 KB in use by the system.
65536 KB occupied by the log file.
1222389124 KB available on disk.

4096 bytes in each allocation unit.
363063295 total allocation units on disk.
305597281 allocation units available on disk.

Internal Info:
00 91 03 00 ea 77 03 00 cc 38 06 00 00 00 00 00 .....w...8......
e8 6e 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 .n..,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
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Old 10-22-2012, 04:04 PM   #6
Moderator Microsoft Forum
Microsoft Windows Specialist
BSOD Kernel Dump Expert
Microsoft MVP

Microsoft Most Valuable Professional
 
Join Date: Jul 2012
Location: Colorado
Posts: 2,995
OS: Windows 7 Home Premium x64

My System


Disk check looks good, and I'm glad you re-installed an up to date version of Norton. Nice work!

Let us know in a few days whether all is fixed.
__________________
I am only a volunteer helping users on the forums. My priorities: I am a PhD student, part-time robotics employee, and SysnativeBSODApps lead developer. Please wait 72 hours before bumping your thread or PMing for help. I appreciate your patience. :-}
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Old 10-24-2012, 07:27 AM   #7
Registered Member
 
Join Date: Oct 2012
Location: Blacksburg, VA
Posts: 20
OS: Windows 7 H.P. (64bit, SP1)



So, I had two lockups since the reinstall. A BSOD never came up since I ended up doing a force-shut down. Both times, windows came back with no problem. Both times, it seemed that the lockup happened during internet browsing with Google Chrome. Since Norton is highly active when browsing the web, i guess it could be norton still giving me problems.

I am planning on trying an uninstall of Norton again, and then trying Microsoft security essentials. but Question... I have Webroot Secure Anywhere on my laptop and have had no problems. Would that also be a suitable program to install on this computer with the BSOD problems?

So, essentially, is Webroot just as good and just as comparable as the Microsoft program? (I know one if free and one isnt)

Thanks-
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Old 10-24-2012, 07:41 AM   #8
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Microsoft Security Essentials (MSE) has the smallest footprint of any antivirus available, plus it is designed to work well with Windows by those who designed Windows, so I would advise using it first. If you find the system is stable with MSE installed, then you can start considering placing Webroot on the system instead after uninstalling MSE.

Start with MSE first to determine whether it is Norton causing issues. You can always try other software once the system is stable.
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Old 10-24-2012, 10:50 AM   #9
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Okay, I uninstalled Norton... installed MSE, and I got locked up once again... it went the same as I described before... CPU monitor off the chart, then everything got REALLY slow, ultimately locking on the "shut down" screen.

So, I forced it off and restarted windows again. It looks good now. However, on start-up, I hear three sounds... "da-dum" (the sound of connecting or disconnecting a USB device) However, I have added nothing and no extra devices are connected. It has been doing the "da-dum" for the last few days since I started looking for the problem.

So, what shall I do next?

Thanks again.
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Old 10-24-2012, 12:40 PM   #10
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That may indicate a USB related problem or something else. Let's start with fixing possible USB issues.

USB Driver Reset:
Start with the following steps to resolve the USB issues:
  1. Show Hidden Devices:
    1. Click Start Menu
    2. Click All Programs
    3. Click Accessories
    4. Right click Command Prompt
    5. Click Run as administrator
    6. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    7. Type into command prompt
      Code:
      set devmgr_show_nonpresent_devices=1
    8. Hit enter.
    9. Type
      Code:
      devmgmt.msc
    10. Click View (at the top)
    11. Check Show hidden devices
    12. Expand the Universal Serial Bus controllers section.
    13. Uninstall any faded devices under Universal Serial Bus controllers.
  2. Fully Uninstall Faded Device Drivers:
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Find the device you are trying to uninstall by expanding the appropriate set of devices
    6. Right click the device
    7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    8. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    9. Restart your computer.

    Alternatively:
    1. Login as an adminstrative user.
    2. Click Start Menu
    3. Click Control Panel
    4. Click Hardware and Sound
    5. Click Device Manager (the last link under Devices and Printers)
    6. Find the device you are trying to uninstall by expanding the appropriate set of devices
    7. Right click the device
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer.
  3. Delete the INFCACHE.1 File:
    1. Remove all USB devices possible.
    2. Open the Start Menu
    3. Open Computer
    4. Type INFCACHE.1 into Search Computer



    5. Right click INFCACHE.1 located in C:\Windows\System32\DriverStore
      Quote:
      NOTE:
      • In Windows XP and Vista, INFCACHE.1 is located in C:\Windows\inf
    6. Click Properties
    7. Click Security to open the Security tab
    8. Click Edit...
    9. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
    10. Click Add...
    11. Type in Administrators within the box for Enter the object names to select
    12. Click OK
    13. Give Administrators Full control
    14. Click OK
    15. Click Yes when asked if you want to make changes to the system file



    16. Click OK
    17. Delete INFCACHE.1
    18. Plug in a USB device that is known to be reliable and not cause conflicts on the system
    19. The USB device that you plug in will reinitialize the INFCACHE.1 file
    20. Restart your computer


USB Ports Power State Reset:

Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  1. Shut down and turn off the computer.

  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).

  3. "Remove the computer from any port replicator or docking station, disconnect cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." ( Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English)).

  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.

  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard, and mouse should suffice and be the only peripherals reconnected.

  6. Turn it on to reinitialize the software connections between the BIOS and hardware.
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Old 10-24-2012, 06:09 PM   #11
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I ended up uninstalling 18 USB devices, many were just replicated devices. I also deleted and reset the INFCACHE.1 file. Then, I reset the power with devices unattached. Everything went as expected, but upon every restart, I still get the Da-Dums... I was getting 4, evenly spaced by around 10 seconds or a bit more. But this last restart, after power reset, only had three Da-dums.

For now, I will try using the computer as normal and see if it hangs up.
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Old 10-24-2012, 06:22 PM   #12
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I JUST got a legit BSOD, I only had a google chrome window open and it was only at google.com. I was also looking at the properties of Internet explorer 9, since I was trying to figure out the version... IE9 has stopped working. I can open the program, but it is in a frozen state. I can't click anything, so I just close the window. It started happening after I reinstalled Norton the first time.

Things seem to be getting stranger.

Is there a way for me to pull the BSOD logs to help diagnose what just happened with it?

Thanks
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Old 10-24-2012, 08:10 PM   #13
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There is a way to get the logs. Please follow the http://www.techsupportforum.com/foru...ta-452654.html to provide us with your crash logs and reports. That will help us help you determine the cause of the recent crash(es).
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Old 10-25-2012, 06:32 AM   #14
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Quote:
Originally Posted by writhziden View Post
There is a way to get the logs. Please follow the http://www.techsupportforum.com/foru...ta-452654.html to provide us with your crash logs and reports. That will help us help you determine the cause of the recent crash(es).
Duh... **slaps forehead** for some reason, I wasn't thinking of going back to square one. okay, I'll run it all again today. THanks
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Old 10-25-2012, 07:53 AM   #15
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Here is the system health report and the other system check. I saw some errors in this one. So, what say ye?
Attached Files
File Type: zip BSOD-files_HokieEd_02.zip (2.41 MB, 5 views)
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Old 10-25-2012, 08:56 AM   #16
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Here are some DUMP files. I've already had a few BSOD events, but the DUMP files didn't appear to be right... like the other dump files from before were over a megabyte each, while these are between 200k and 300k. I checked the verifier and it appeared to be working, so I guess it was. Let me know if something is wrong. Otherwise, I hope these help.
Attached Files
File Type: zip DUMP files 02.zip (79.2 KB, 6 views)
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Old 10-25-2012, 06:44 PM   #17
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Apologies that I have not yet gotten to these. I am incredibly busy today, so I probably will not have a chance until tomorrow to go over your reports. I just wanted to let you know so you don't think I've fogotten you.
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Old 10-25-2012, 10:02 PM   #18
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Nothing on the stack to indicate a driver conflict. That means this is most likely hardware at fault.

Disable Verifier before doing the next steps.


Do the following hardware testing:
  • Run FurMark to test the display card for artifacts and temperature issues.

  • Run Display card memory tests to check the display card for memory problems.

  • Run Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.

  • Run Prime95 to test your CPU, RAM modules, and general hardware.
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Old 10-26-2012, 05:34 AM   #19
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Quote:
Originally Posted by writhziden View Post
Apologies that I have not yet gotten to these. I am incredibly busy today, so I probably will not have a chance until tomorrow to go over your reports. I just wanted to let you know so you don't think I've fogotten you.
No problem at all. I'm just glad to have someone knowledgeable to help me out. I understand if a reply might take a little while.

By the way, how is this service provided? Is this just a fun extension of your occupation for you guys? Or, are you compensated somehow by the site, or a company like Microsoft, who you might help troubleshoot products for?

Just Curious.

I'll go click on some adds... after I get to your next message.
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Old 10-26-2012, 06:12 AM   #20
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Okay, so Furmark installed okay, but then the program would stop responding when trying to set the furmark settings (as soon as I clicked ok). I uninstalled, and reinstalled, but it kept stopping there.... so I uninstalled and went on to try the next step.

So, for the display card memory tests, I am given two options... MemtestCl and MEMtestG80.... I tried MemtestCL, since it seemed to be what matched my set-up, and when trying to run it, I get this:

"The program can't start because OpenCL.dll is missing from your computer. try reinstalling the program to fix this problem"

So, what now? Should I have tried MemtestG80 instead?

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