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[SOLVED] BSD due to different browsers

This is a discussion on [SOLVED] BSD due to different browsers within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. hello in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel! i


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Old 02-16-2013, 12:50 PM   #1
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hello
in past few days i'm continuously experiencing BSD crash due to clicking on firefox, chrome and even excel!
i don't know what's the main problem so i uploaded all dump files to my dropbox
can any one please help me?
thanks
https://www.dropbox.com/sh/ura6cuf7rna2bbu/6rpIq43WsJ

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Old 02-17-2013, 08:43 AM   #2
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Hello,

Please take a look at the following thread and perform the requested steps.

Once you have all the reports please attach in your next post.

http://www.techsupportforum.com/foru...ta-452654.html

Your dumps indicate a possible problem with your network bandwidth monitor. NetWorx

Try uninstalling this utility to see if you still get the crashes.
Code:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16496.amd64fre.win8_gdr.130108-1504
Machine Name:
Kernel base = 0xfffff802`a9817000 PsLoadedModuleList = 0xfffff802`a9ae0a80
Debug session time: Sat Feb 16 07:20:01.091 2013 (UTC - 5:00)
System Uptime: 0 days 0:52:33.757
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 139, {3, fffff88008f00cd0, fffff88008f00c28, 0}

*** WARNING: Unable to verify timestamp for networx.sys
*** ERROR: Module load completed but symbols could not be loaded for networx.sys
Probably caused by : tdx.sys ( tdx!TdxEventInspectTransportAddress+33c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_SECURITY_CHECK_FAILURE (139)
A kernel component has corrupted a critical data structure.  The corruption
could potentially allow a malicious user to gain control of this machine.
Arguments:
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff88008f00cd0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff88008f00c28, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x139

PROCESS_NAME:  firefox.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff802a9890369 to fffff802a9891040

STACK_TEXT:  
fffff880`08f009a8 fffff802`a9890369 : 00000000`00000139 00000000`00000003 fffff880`08f00cd0 fffff880`08f00c28 : nt!KeBugCheckEx
fffff880`08f009b0 fffff802`a9890690 : 00000000`00000000 00000000`00000000 fffff880`08f00ef0 fffffa80`049269a0 : nt!KiBugCheckDispatch+0x69
fffff880`08f00af0 fffff802`a988f8f4 : 00000000`00000000 fffff880`08f00db0 fffffa80`046bcc70 00000000`000002d0 : nt!KiFastFailDispatch+0xd0
fffff880`08f00cd0 fffff880`04858c3f : fffffa80`04a2e7b0 00000000`00000000 00000000`00000002 fffffa80`06130040 : nt!KiRaiseSecurityCheckFailure+0xf4
fffff880`08f00e60 fffff802`a98c8716 : fffffa80`04a2e7b0 00000000`00000000 00000000`00001002 00000000`00000000 : afd!AfdRestartDelayedAcceptListen+0x58b
fffff880`08f00ee0 fffff880`04afe1ec : fffffa80`04a2e828 fffff880`08f01102 fffff880`08f01080 fffffa80`046bcfc4 : nt!IopfCompleteRequest+0x446
fffff880`08f00fc0 fffff880`021a1d1a : fffffa80`07283b00 fffffa80`00000016 fffffa80`04014b80 fffffa80`07283b00 : tdx!TdxEventInspectTransportAddress+0x33c
fffff880`08f01050 fffff880`02209692 : fffffa80`049269a0 fffffa80`0a7abc50 fffffa80`0a7abc50 fffff880`08f01368 : tcpip!TcpInspectConnectionOnListener+0x13a
fffff880`08f01100 fffff880`0217103b : 00000000`00000000 fffff880`08f00002 fffff880`08f012e0 00000000`00000000 : tcpip!TcpListenerReceive+0xee126
fffff880`08f011e0 fffff880`0216b1d1 : fffffa80`046bcfc4 fffffa80`09cc4180 00000000`00000000 fffffa80`03b54fa0 : tcpip!TcpMatchReceive+0x47b
fffff880`08f01360 fffff880`02121bb0 : fffffa80`0611f670 00000000`0000eac1 fffff880`08f0ebc1 fffff880`08f01518 : tcpip!TcpPreValidatedReceive+0x381
fffff880`08f01440 fffff880`02121957 : 00000000`08f00100 fffffa80`0498e606 ffff0030`00000001 00000003`00000001 : tcpip!IppLoopbackIndicatePackets+0xa0
fffff880`08f01510 fffff880`021211c9 : fffffa80`06123248 00000000`00000000 fffff880`08f01619 00000000`00000000 : tcpip!IppLoopbackTransmit+0x1f7
fffff880`08f01580 fffff880`02171b5d : 00000000`00000000 00000000`00000000 fffffa80`06123248 00000000`00000000 : tcpip!IppLoopbackEnqueue+0x328
fffff880`08f01680 fffff880`02165c6b : fffff880`02269b01 fffffa80`00000014 fffffa80`0608dc20 fffffa80`046bce00 : tcpip!IpNlpFastContinueSendDatagram+0x81d
fffff880`08f01770 fffff880`0216c259 : fffffa80`0987a407 fffff880`02269b90 fffffa80`0498e6a0 fffff880`08f01bc0 : tcpip!IppSendDatagramsCommon+0x68b
fffff880`08f01930 fffff880`02169422 : 00000000`00000002 fffff802`a98bc900 fffffa80`09fbd040 00000000`00000000 : tcpip!IpNlpFastSendDatagram+0x2d9
fffff880`08f01a00 fffff880`0214007d : 00000000`24c2b00f fffffa80`0612f068 00000000`0004cfff 00000000`d09251bf : tcpip!TcpTcbSend+0x522
fffff880`08f01d60 fffff880`0213624a : fffff880`08f01e80 fffffa80`04aeb000 00000000`00000001 00000000`00000000 : tcpip!TcpCreateAndConnectTcbRateLimitComplete+0x3d9
fffff880`08f01ef0 fffff880`021412f1 : fffffa80`04aeb000 00000000`00000000 fffffa80`04aeb000 00000000`00000001 : tcpip!TcpCreateAndConnectTcbInspectConnectComplete+0x6a
fffff880`08f01fc0 fffff880`0214192f : 00000000`00000000 00000000`00000002 fffffa80`04aeb010 fffffa80`04aeb280 : tcpip!TcpContinueCreateAndConnect+0x2f1
fffff880`08f02110 fffff880`0213a654 : fffffa80`09fbd040 fffffa80`04885560 fffffa80`04aeb280 fffffa80`04aeb280 : tcpip!TcpCreateAndConnectTcbInspectConnectRequestComplete+0x5f
fffff880`08f02140 fffff880`02139159 : fffffa80`04aeb228 fffffa80`04aeb228 fffff880`08f022c9 fffffa80`04aeb010 : tcpip!TcpCreateAndConnectTcbWorkQueueRoutine+0x2c0
fffff880`08f02210 fffff880`04af84ec : fffffa80`048f5390 fffff880`08f023e9 fffffa80`048f5390 fffffa80`04a1a010 : tcpip!TcpCreateAndConnectTcb+0x4f5
fffff880`08f02330 fffff880`04af8ccb : fffffa80`07c0ea30 fffff880`0481cbb8 fffffa80`03fd1890 fffffa80`03fd17a8 : tdx!TdxConnectConnection+0x4fc
fffff880`08f02450 fffff880`04b212dd : fffffa80`03fd1801 00000000`00000000 fffffa80`03fd1890 fffffa80`03fd1730 : tdx! ?? ::FNODOBFM::`string'+0x41cb
fffff880`08f02650 fffffa80`03fd1801 : 00000000`00000000 fffffa80`03fd1890 fffffa80`03fd1730 fffff880`08f02680 : networx+0x32dd
fffff880`08f02658 00000000`00000000 : fffffa80`03fd1890 fffffa80`03fd1730 fffff880`08f02680 fffff802`a9c5c8f5 : 0xfffffa80`03fd1801


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tdx!TdxEventInspectTransportAddress+33c
fffff880`04afe1ec 488d153d0effff  lea     rdx,[tdx! ?? ::FNODOBFM::`string' (fffff880`04aef030)]

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  tdx!TdxEventInspectTransportAddress+33c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tdx

IMAGE_NAME:  tdx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5010aa7a

BUCKET_ID_FUNC_OFFSET:  33c

FAILURE_BUCKET_ID:  0x139_3_tdx!TdxEventInspectTransportAddress

BUCKET_ID:  0x139_3_tdx!TdxEventInspectTransportAddress

Followup: MachineOwner

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Old 02-17-2013, 08:47 AM   #3
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It generally helps to provide more information than you have. I am not able to specifically tell what programs you have installed since I do not have your full reports to work with. The full reports allow us to offer more in-depth troubleshooting steps.
http://www.techsupportforum.com/foru...ta-452654.html

What I can tell from your .dmp files: your system is a bit of a mess. You have TuneUp Utilities installed; I do not recommend 3rd party optimization software, especially if it includes registry cleaning. Such software can lead to Windows being unable to boot, damaged restore points, a damaged file system, damaged Windows files, damaged program files, corrupted registry and program installations, and eventually leads to the need to clean install Windows to fix the damage caused by the 3rd party "optimization" algorithms. I would recommend that you remove the software and avoid such software in the future. Hopefully it is not already too late.

In the future, if you need help optimizing Windows 7, please follow the steps to Optimize Windows 7 for better performance.
Uninstall or change a program

Optimize Windows 7 for better performance

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

Crashes point to your Internet Download Manager software. Remove the software, and see if the system is more stable afterward; I have seen it cause crashes in the past.
Uninstall or change a program

I also see NetWorx and Symantec software involved. Do you have Norton Internet Security, Norton 360, or other Symantec software installed? If so, remove the appropriate software and replace with Microsoft Security Essentials to test. Also, remove NetWorx software.
Download and run the Norton Removal Tool to uninstall your Norton product

Enterprise Support - Symantec Corp.

Norton Support

Microsoft Security Essentials - Microsoft Windows

I notice you have a lot of out of date software and drivers that were likely installed on a previous version of Windows. Did you upgrade a Windows 7 or Vista installation to install Windows 8?



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Old 02-17-2013, 11:17 AM   #4
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As different analyses unveiled there was a clash between three drivers including Networx : networx.sys internet download manager: idmwfp.sys and Symantec endpoint protection: symnets.sys

It seems that starting browsers whether chrome or firefox just triggered conflict between networx traffic filtering and other drivers. It has been reported to all three vendors.
Networx support provided following solution and I guess it solved the problem:
1. Backup your usage.
2. Uninstall NetWorx.
3. Reinstall NetWorx with the Install LAN traffic filtering driver Option unticked.
4. Install WinPCap if you need to filter out local traffic. Restart NetWorx and choose your network adapter marked "Ignore LAN traffic:"

now the problem seems to be solved and i consider your recommendation regarding to tuneup but regarding to your notice of my drivers i must note that my win 8 was a fresh installation not on my previous os but i used drivermax to backup and restore drivers of devices including wireless adapter, audio, lan and others. could you please specify which drivers are outdated? so i can update them.
thanks

Quote:
Originally Posted by writhziden View Post
It generally helps to provide more information than you have. I am not able to specifically tell what programs you have installed since I do not have your full reports to work with. The full reports allow us to offer more in-depth troubleshooting steps.
http://www.techsupportforum.com/foru...ta-452654.html

What I can tell from your .dmp files: your system is a bit of a mess. You have TuneUp Utilities installed; I do not recommend 3rd party optimization software, especially if it includes registry cleaning. Such software can lead to Windows being unable to boot, damaged restore points, a damaged file system, damaged Windows files, damaged program files, corrupted registry and program installations, and eventually leads to the need to clean install Windows to fix the damage caused by the 3rd party "optimization" algorithms. I would recommend that you remove the software and avoid such software in the future. Hopefully it is not already too late.

In the future, if you need help optimizing Windows 7, please follow the steps to Optimize Windows 7 for better performance.
Uninstall or change a program

Optimize Windows 7 for better performance

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

Crashes point to your Internet Download Manager software. Remove the software, and see if the system is more stable afterward; I have seen it cause crashes in the past.
Uninstall or change a program

I also see NetWorx and Symantec software involved. Do you have Norton Internet Security, Norton 360, or other Symantec software installed? If so, remove the appropriate software and replace with Microsoft Security Essentials to test. Also, remove NetWorx software.
Download and run the Norton Removal Tool to uninstall your Norton product

Enterprise Support - Symantec Corp.

Norton Support

Microsoft Security Essentials - Microsoft Windows

I notice you have a lot of out of date software and drivers that were likely installed on a previous version of Windows. Did you upgrade a Windows 7 or Vista installation to install Windows 8?



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Old 02-17-2013, 11:27 AM   #5
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mean while i attached a bunch of files which somewhere else wanted me to gather for further information and i guess it could help you better
thanks again for your detailed answer
it's very kind of you
Attached Files
File Type: rar SF_17-02-2013.rar (1.22 MB, 12 views)
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Old 02-17-2013, 12:18 PM   #6
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While the SevenForums reports are good, I would prefer to get the information we have asked for since it contains the full drivers list to help find outdated drivers and updates.
http://www.techsupportforum.com/foru...ta-452654.html

I would not recommend using 3rd party tools like DriverMax to update them. 3rd party tools do not always find the best drivers for a specific system's power schemes. They also can lead to the installation of buggy drivers or drivers that are not meant for your hardware but for similar hardware.

Update your drivers from the manufacturer of the PC or from the manufacturer of the device after determining what device it is using the VEN/DEV information. The below link is for XP steps, but Vista/7/8 have nearly identical steps.
How to troubleshoot unknown devices that are listed in Device Manager in Windows XP


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Old 02-17-2013, 01:07 PM   #7
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all files are attached as u requested
Attached Files
File Type: rar Windows7_Vista_jcgriff2.rar (1.65 MB, 10 views)
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Old 02-17-2013, 02:00 PM   #8
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Problem Devices:
Code:
Not Available	ROOT\STORLIB\0001	The drivers for this device are not installed.
The above device does not have drivers installed. I am unable to find much if any information about it through an internet search. You may need to contact HP support for help.
HP Support & Drivers | United States

Outdated and Problematic Drivers:
You should update/replace/remove the following drivers. Any drivers that are known to cause BSODs, please remove the software or remove the drivers and then remove the device; steps to do so are given after the list of outdated drivers. If you have ASACPI.sys installed, make sure it is updated and not pre-2009; pre-2009 versions are known to cause BSODs:
WinRing0x64.sys Sat Jul 26 07:29:37 2008 (488B26C1)
many different programs that center around the using of the WinRing libraries (RealTemp, Corsair Link2 (known BSOD issues w/Win8), Razer GameBooster, etc)
http://www.carrona.org/drivers/driver.php?id=WinRing0x64.sys

000.fcl Fri Sep 26 07:11:22 2008 (48DCDF7A)
CyberLink FCL Driver
http://www.carrona.org/drivers/driver.php?id=000.fcl

HECIx64.sys Thu Sep 17 13:54:16 2009 (4AB293E8)
Intel Management Engine Interface

Intel® Chipset Device Software


Intel Management Engine Interface (MEI) Driver


HpqKbFiltr.sys Tue Feb 16 11:22:39 2010 (4B7AE26F)
HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver
HP Hotkey Support

Impcd.sys Fri Feb 26 16:32:11 2010 (4B8859FB)
Intel(R) Turbo Boost Technology Driver
Intel® Turbo Boost Technology

rdpdispm.sys Thu Aug 19 17:20:11 2010 (4C6DBC2B)
RDP Encoder Mirror Driver - Live Mesh
http://www.carrona.org/drivers/driver.php?id=rdpdispm.sys

ntk_PowerDVD12_64.sys Thu May 12 06:30:24 2011 (4DCBD2E0)
Cyberlink PowerDVD driver. Often OEM installed on systems
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys

MxEFUF64.sys Thu Oct 20 10:24:05 2011 (4EA04B25)
Matrox Graphics Extio Function Upper Filter Driver[br](discussion about this driver here: DriverPack Graphics B-"super-generic" Matrox Extio PCI-PCI bridge installs on ATI/nV HW (Page 1) - DriverPack Graphics - DriverPacks.net Forum )
http://www.carrona.org/drivers/driver.php?id=MxEFUF64.sys

SRTSPX64.SYS Tue Nov 15 15:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
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Old 02-18-2013, 10:33 AM   #9
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WinRing0x64.sys was used by batterycare app which was installed on my pc and it was updated to latest version! I uninstalled it.
Cyberlink and Symantec endpoint protection were also current version and I removed them, too.
i'm searching for other drivers update
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Old 02-24-2013, 12:23 PM   #10
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How is the system currently behaving? Is it more stable?



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Old 02-24-2013, 01:00 PM   #11
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there is no more BSD, i uninstalled lots of rarely used apps including tuneup and some of outdated driver apps such as powerdvd, i also installed latest version of other outdated driver apps including intel and HP apps.
PC is now working nice and smooth specially firefox v22 x64 which is the best performing browser i ever used!
if you'd prefer i can send you files to check drivers again but i don't exactly which file should be sent!
thanks for follow up
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Old 02-24-2013, 07:35 PM   #12
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I am glad the system has been stable for you. :-}

No need to upload any reports. I just wanted to check in and see how things were going. Once you are confident the problem is solved, please mark the thread solved by clicking Thread Tools at the top of the thread and choosing the option to Mark this thread as solved.



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