Random BSOD win7 webcam, youtube, gaming

Khalida · May 28, 2014

Hello everyone! I am here in desperate need of help... I recently bought this used custom gaming computer and have no idea why I am getting all these random BSOD. I have tried researching myself and the BSODs often occured when I was on Youtube, webcamming or talking on programs like Skype and GoogleTalk, or using a drawing program called Paint Tool Sai. One time during gaming it did bug out but it was not quite a BSOD so I'm not sure what that was either.

Any help would be appreciated and I have attached the files needed and I have answered the spec questions below as best as I can.

· OS - Vista/ Windows 7 ? Windows 7
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Windows 7 ( I think )
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? full retail version
· Age of system (hardware) I am not sure
· Age of OS installation - have you re-installed the OS? No I have not
· CPU - Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz (4CPUs), ~3.3GHz
· Video Card - 2x AMD HD 7790's in crossfire
· MotherBoard - ASUS p8p67 Pro
· Power Supply - brand & wattage - 1000 Watt Power Supply
· System Manufacturer
· Exact model number (if laptop, check label on bottom)
Laptop or Desktop? Desktop

Panther063 · May 28, 2014

It sounds like it may be issue with Flash Player, but that usually causes freezing and Flash Player stopping, not BSOD's.
What specific model is the power supply, ie the Manufacturer?
What are the temps and voltages in the BIOS?

Patrick · May 28, 2014

Hi,

All of the attached DMP files are of the SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) bug check.

This indicates that a system thread generated an exception which the error handler did not catch.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f332dbb, fffff88007ce0228, fffff88007cdfa80}

The 1st parameter of the bug check is 0xc0000005 which indicates an access violation occurred.

Code:

3: kd> .exr 0xfffff88007ce0228
ExceptionAddress: fffff8800f332dbb ([COLOR=Indigo]atikmdag+0x00000000000c7dbb[/COLOR])
   ExceptionCode: [COLOR=Red]c0000005 (Access violation)[/COLOR]

The violation occurred in atikmdag.sys which is the AMD/ATI video driver.

-----------------------

1. Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

2. Remove and replace AVG with Microsoft Security Essentials for temporary troubleshooting purposes as it may be causing conflicts:

AVG removal - http://www.avg.com/us-en/utilities

MSE - Microsoft Security Essentials - Microsoft Windows

Regards,

Patrick

Random BSOD win7 webcam, youtube, gaming

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