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Plagued by a variety of BSODs! HELP!

1.3K views 16 replies 4 participants last post by  Patrick  
#1 · (Edited)
Hello All,

I've been building my own desktops for years but this is the first time I haven't been able to fix it.

I've gone as far as to replace everything down to the processor, motherboard, ram, and the SSD that my OS was on.

I've attached the .Zip file per instructions.
Also, I got the BAD_POOL_HEADER BSOD while doing the BSOD File Collection app.

Here is the rest of the information:

· OS - Windows 7 Professional
· x64 - Full Retail Version
· Age of system (hardware) - A few days
· Age of OS installation - Last night

· CPU - i7-3960x
· Video Card - Nvidia GeForce GTX 560Ti
· MotherBoard - ASUS Rampage 4 Extreme
· Power Supply - brand & wattage - Cooler Master Silent Pro Gold 1200W

I'd appreciate any and all help I can get.
Thanks for reading!
 

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#2 ·
Hello digitalkimchee and welcome to TSF!

You are correct in saying these are most definitely a large variety of bugchecks. I noticed you mentioned you've replaced your SSD, what kind of SSD do you have? That's the part I am focused on the most right now in regards to your situation for a specific reason.

Regards,

Patrick
 
#9 ·
Ugh... biggest headache!
So, I download the kavremover and run it. It states "Kaspersky Anti-Virus was not detected." And yes, it is running. Therefore, I go to control panel and try uninstalling it.
During the uninstall, I get a BSOD...
I reboot and try it again, but now it's stating it was previously in the middle of an install/change and that I need to address that. So I try repair instead of uninstall and during that I get another BSOD. >.<!

Help!
 
#4 ·
Just in passing. & out of 12 directly memory management (probably due to Kaspersky). I would remove and replace it. I would also update the Creative drivers.

If the crashes continue I would run these two tests.


These crashes were caused by memory corruption (probably Kaspersky). Please run these two tests to verify your memory and find which driver is causing the problem. Dont forget to upload any further DMP files (especially those when verifier is running)

If you are overclocking anything reset to default before running these tests.
In other words STOP!!! If you dont know what this means you probably arent



1-Memtest.


*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.






2-Driver verifier


Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.



Further Reading
"http://support.microsoft.com/kb/244617"

Using Driver Verifier to identify issues with Windows drivers for advanced users
 
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#10 ·
Try removing it in safe mode from Control Panel and see if that works. It might have messed up because you attempted to uninstall it whilst the anti virus was running. Although I would assume they have it setup to disable itself and its protection services when uninstalling, I'm not sure.

Regards,

Patrick
 
#11 ·
I tried removing it while in Safe Mode but it states I am unable to run that program in safe mode.
However, I remembered I created a System Restore Point last night before running driver verifier. I didn't get a BSOD during that by the way.

So what's next? Is there a manual way to uninstall Kaspersky? Or should I just reinstall Windows again? >.<
 
#15 ·
Hi,

Latest dump is a 1a: MEMORY_MANAGEMENT pointing to dxgmms1.sys which is leading me to believe we're dealing with a video card issue here, or a video card driver issue if you're consistently installing the same video card drivers over and over again each reformat (which if you are, I'd recommend rolling back a driver to be sure). Considering we've run Memtest and it has passed on your physical memory, the only thing left is the memory on your video card, the DirectX mem management culprit only further supports this.

If your board supports integrated video, I would recommend running off of that for a bit. If not, try stressing the video card with Furmark to be sure there are no crashes or artifacts.

Regards,

Patrick
 
#16 ·
Thanks for staying with me on this.

Alright, I was able to find an older driver version for the video card.
Today, I was able to use the computer for quite a while. No BSOD's while using for several hours. However, I had to go close up shop so I was gone for a bit but when I came back it was on the Memory management BSOD. >.<
Here is the latest zip file; I will try the Furmark tonight.

Thanks,
Jay
 

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