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PC BSOD 51917

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Old 05-19-2017, 05:18 PM   #1
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My System


ท OS - Windows 10, 8.1, 8, 7 or Vista?

Windows 7

ท x86 (32-bit) or x64 ?

x64
ท What was the original installed OS on the system?

Windows 7 64 bit professional

ท Is the OS an OEM version (came pre-installed on system) or full retail

OEM, but I have the disc I can reinstall windows 7 with

ท Approximate age of system (hardware)

5 years

ท Approximate age of OS installation (if you know)

Not sure, maybe 2 years ago

ท Have you re-installed the OS?

Yes, I think twice

ท CPU
ท Video Card
ท MotherBoard (if NOT a laptop)
ท Power Supply - brand & wattage (if NOT a laptop)


You can find it in my signature link.

ท System Manufacturer

Cyberpower

ท Exact model number (if laptop, check label on bottom)

Of what? It has all different hardware

Laptop or Desktop?

Desktop

Also, does anyone use the BlueScreenView App? Maybe that can tell you something as well. I'll do those hardware checks while I'm waiting for a reply

You can see in this thread PC Person BSOD's 121916

we've ruled out faulty physical memory being the problem. This is the exact same way it started before. I use something called sandboxie when going to certain sites as protection from drive-by downloads.
Attached Files
File Type: zip SysnativeFileCollectionApp.zip (2.34 MB, 8 views)
File Type: zip perfmon51917.zip (156.7 KB, 2 views)
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Old 06-10-2017, 08:30 AM   #2
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Hi. . .

3 BSODs from 2017 - 2 in April; 1 in May.

0x50 - invalid memory referenced
0x3b - system service threw an exception; excp = memory access violation
0x24 - NTFS file system - HDD could be bad

If HDD, run SeaTools for DOS, LONG test -

If SSD, check SSD manufacturer for firmware upgrade

https://www.sysnative.com/forums/har...-ssd-test.html

Bugcheck 0x24 demands that the hard drive be looked at.

Run memtest86+; one stick at a time, alternate the slots

https://www.sysnative.com/forums/har...memtest86.html

IMO, you are dealing with an unknown hardware failure - not software.

Regards. . .

jcgriff2

`

Code:

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042717-79279-01.dmp]
Built by: 7601.23714.amd64fre.win7sp1_ldr.170307-1800
Debug session time: Thu Apr 27 06:40:05.694 2017 (UTC - 4:00)
System Uptime: 1 days 9:08:31.538
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_LINEAR_POOL::Free+174 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VIDMM_LINEAR_POOL::Free+174
Bugcheck code 00000050
Arguments ffffff85`23cef228 00000000`00000000 fffff880`15437c88 00000000`00000005
BiosVersion = 4901
BiosReleaseDate = 05/14/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3200
CurrentSpeed: 3201
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\051917-79092-01.dmp]
Built by: 7601.23796.amd64fre.win7sp1_ldr.170427-1518
Debug session time: Fri May 19 19:42:06.756 2017 (UTC - 4:00)
System Uptime: 0 days 5:08:31.600
Probably caused by : ntkrnlmp.exe ( nt!AuthzBasepRemoveSecurityAttributeFromLists+31 )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  plugin-contain
FAILURE_BUCKET_ID:  X64_0x3B_nt!AuthzBasepRemoveSecurityAttributeFromLists+31
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`038427c1 fffff880`0e4c2a00 00000000`00000000
BiosVersion = 4901
BiosReleaseDate = 05/14/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3200
CurrentSpeed: 3201
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\042717-28173-01.dmp]
Built by: 7601.23714.amd64fre.win7sp1_ldr.170307-1800
Debug session time: Thu Apr 27 07:38:07.019 2017 (UTC - 4:00)
System Uptime: 0 days 0:54:57.267
Probably caused by : ntkrnlmp.exe ( nt!ExAcquireResourceExclusiveLite+54 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE
FAILURE_BUCKET_ID:  X64_0x24_nt!ExAcquireResourceExclusiveLite+54
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`0d1a86d8 fffff880`0d1a7f30 fffff800`034c72b4
BiosVersion = 4901
BiosReleaseDate = 05/14/2014
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
MaxSpeed:     3200
CurrentSpeed: 3201
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
  
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Old 06-10-2017, 10:17 AM   #3
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Like, I was saying, I've already tested the ram and nothing but good DIMMS are in the slots right now
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Old 06-10-2017, 09:35 PM   #4
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OK... you seem to have an answer for RAM -- or maybe not.

A former staff member here 10 years ago ran memtest86+ until he was blue in the face. On run #67, one stick finally failed. He swapped that one RAM stick out - BSODs -- gone. Swap the RAM if possible.

Tests like memtest86+ are not guaranteed to find a bad RAM stick on the first try. Usually it does, but not always. Furthermore, post #1 is over 3 weeks old (yes, I know you bumped the thread twice, which was fine to do, but simply put, there are just not enough BSOD Analysts to go around and I was on a 4+ week trip to Florida and nothing was going to get me off that beach -- not even a juicy BSOD thread! Sorry for the wait - but absolutely true story!

All I can tell you is where the dumps tend to lead to.

Unfortunately, the dumps are incapable of telling us which piece of hardware has failed. Dumps are only good for figuring out software problems.

Did you run SeaTools for DOS on the HDDs as I requested?

Bugcheck 0x24 generally only shows up when there is some issue with the hard drive.

From msinfo32.nfo - the disks attached to your system when you ran the jcgriff2 app -
Code:

2 TB 	ATA WDC WD2002FAEX-0 SCSI Disk Device

Model	HP Photosmart C4180 USB Device (I know it's a 4-in-1 printer,
              but msinfo32 lists it as a disk drive)

3 TB 	WD My Book 1140 USB Device
4 TB 	WD My Book 1140 USB Device
4 TB 	WD My Book 1230 USB Device
Did you run SeaTools for DOS against all 4 of the above named drives as I instructed in post #2?

If not, please do so.

Regards. . .

jcgriff2

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Old 06-11-2017, 05:53 PM   #5
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Ok, I'll do the rest. But, with memtest how many passes should you do? You said 67? 67? Passes? I did 7 on each DIMM.

That would taken weeks I'd think. I wonder if doing that can cause memory problems itself, by simply overtaxing the ram/blowing out a capacitor/transistor.
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Old 06-13-2017, 08:13 PM   #6
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Hi. . .

No... not 67 passes. 7 passes is good enough.

Test each stick one at a time and alternate the slots.

Regards. . .

jcgriff2

`

p.s. What about the hard drive tests?
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