Tech Support Forum banner
Status
Not open for further replies.

New BSOD

2K views 0 replies 1 participant last post by  Brian_E 
#1 ·
I have a BSOD this morning - the first for ages. It was a Reference By Pointer BSOD:-
==================================================
Dump File : 080215-37750-01.dmp
Crash Time : 02/08/2015 11:02:10
Bug Check String : REFERENCE_BY_POINTER
Bug Check Code : 0x00000018
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe000`bcca1900
Parameter 3 : 00000000`00000002
Parameter 4 : ffffffff`ffffffff
Caused By Driver : NETIO.SYS
Caused By Address : NETIO.SYS+846b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+150ca0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080215-37750-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 280,880
==================================================
The operating system is Windows 8.1 running on an Asus PC that is a tad over 12 months old. I was just surfing when it suddenly happened. I tried to run the perfmon report, but it wouldn't work (see uploaded screenshot). I have managed to run the other tool thought and I have uploaded the results. Here's a summary of my system:-

Operating System Windows 8.1 (x64) (build 9600)
Install Language: English (United States)
System Locale: English (United Kingdom)
Installed: 30/06/2014 20:47:31
Boot Mode: UEFI with successful Secure Boot
System Model ASUSTeK COMPUTER INC. M11AD
System Serial Number: E3PDCG000VRD
Processor a 2.80 gigahertz Intel Core i5-4440S
256 kilobyte primary memory cache
1024 kilobyte secondary memory cache
6144 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded
Main Circuit Board b Board: ASUSTeK COMPUTER INC. M11AD Rev X.0x
Serial Number: 140221918201022
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. 0501 12/25/2013
Drives 2680.17 Gigabytes Usable Hard Drive Capacity
1505.27 Gigabytes Hard Drive Free Space

ASUS DVD RAM GHB1N [Optical drive]
MATSHITA BD-MLT UJ260AF USB Device [Optical drive]

TOSHIBA DT01ACA200 [Hard drive] (2000.40 GB) -- drive 0, s/n Y3EP08HKS, rev MX4OABS0, SMART Status: Healthy
Memory Modules c,d 8132 Megabytes Usable Installed Memory

Slot 'ChannelA-DIMM0' has 8192 MB (serial number 55122024)
Slot 'ChannelB-DIMM0' is Empty Local Drive Volumes




c: (NTFS on drive 0) *386.31 GB258.56 GB free

f: (NTFS on drive 0)1048.58 GB336.67 GB free

q: (NTFS on drive 0)429.50 GB263.56 GB free

r: (NTFS on drive 0)214.75 GB138.32 GB free

w: (NTFS on drive 0)53.69 GB49.77 GB free

z: (NTFS on drive 0)547.36 GB458.39 GB free

* Operating System is installed on c:


Network Drives None detected
Users (mouse over user name for details) local user accountslast logon
Brian 02/08/2015 11:27:54(admin)
Crista 30/05/2015 19:49:37
local system accounts
Administrator 16/03/2014 20:42:05(admin)
Guestnever
HomeGroupUser$never
Marks a disabled account;
Marks a locked account

Printers EPSON XP-720 Serieson EP117866:XP-720 SERIESEPSON XP-720 Serieson WSD-0b95ca6d-ef98-46bc-95c2-2c3e23a20820.0060Foxit Reader PDF Printer Driveron FOXIT_Reader:Microsoft Shared Fax Driveron SHRFAX:Microsoft XPS Document Writer v4on PORTPROMPT:pDFill Writeron PDFillWriterPortSend To Microsoft OneNote 2010 Driveron nul:
Controllers Intel(R) 8 Series/C220 Chipset Family SATA AHCI Controller
Display AMD Radeon R7 240 [Display adapter]
LG L194WT [Monitor] (19.1"vis, s/n 77623, January 2007)
Bus Adapters Microsoft Storage Spaces Controller
Intel(R) 8 Series/C220 Series USB EHCI #1 - 8C26
Intel(R) 8 Series/C220 Series USB EHCI #2 - 8C2D
Intel(R) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
SafeNet Inc. Sentinel HL Key
Multimedia AMD High Definition Audio Device
C-Media USB Headphone Set
Realtek High Definition Audio
Virus Protection [Back to Top] Norton AntiVirus Version 22.5.2.15Norton Security with Backup
Group Policies None detected
Communications


↓ Bluetooth Device (Personal Area Network)
Status:Cable unplugged
Dhcp Server:none responded
Physical Address:54:27:1E:66:C4:02
Connection Speed:3 MbpsBluetooth Device (RFCOMM Protocol TDI)↓ Microsoft Hosted Network Virtual Adapter
Status:Not connected to a network
Dhcp Server:none responded
Physical Address:54:27:1E:66:C4:03Microsoft ISATAP AdapterMicrosoft Kernel Debug Network Adapter↓ Microsoft Wi-Fi Direct Virtual Adapter
Status:Not connected to a network
Dhcp Server:none responded
Physical Address:54:27:1E:66:C4:03↓ Realtek 8821AE Wireless LAN 802.11ac PCI-E NIC
Status:Not connected to a network
Dhcp Server:none responded
Physical Address:54:27:1E:66:C4:03↑ Realtek PCIe GBE Family ControllerprimaryAuto IP Address:192.168.1.10 / 24
Gateway:192.168.1.1
Dhcp Server:192.168.1.1
Physical Address:E0:3F:49:E8:2B:DF
Connection Speed:1 GbpsTeredo Tunneling Pseudo-Interface Networking Dns Servers:212.159.6.9
212.159.6.10
Other Devices Acronis TIB Mounter
Microphone (C-Media USB Headphone Set )
Microphone (Realtek High Definition Audio)
Realtek Digital Output (Realtek High Definition Audio)
Speakers (C-Media USB Headphone Set )
Speakers (Realtek High Definition Audio)
Microsoft Bluetooth Enumerator
Microsoft Bluetooth LE Enumerator
Realtek Bluetooth 4.0 + High Speed Chip
System Firmware
Bruel & Kjaer Virtual Driver
HID-compliant consumer control device (3x)
HID-compliant system controller (2x)
HID-compliant vendor-defined device (4x)
USB Input Device (6x)
EPSON117866 (XP-720 Series)
HID Keyboard Device (2x)
HID-compliant mouse (2x)
EPSON117866 (XP-720 Series)
Fax
Foxit Reader PDF Printer
Microsoft XPS Document Writer
PDFill PDF&Image Writer
Root Print Queue
Send To OneNote 2010
XP-720 Series(Network)
BRIAN-PC: pea_ut@bmjce.plus.com:
EPSON117866 (XP-720 Series)
Microsoft Device Association Root Enumerator
Microsoft IPv4 IPv6 Transition Adapter Bus
Alcor Micro USB 2.0 Card Reader
Generic USB Hub (2x)
SafeNet Inc. HASP Key
SafeNet Inc. USB Key
USB Composite Device (3x)
USB Mass Storage Device
USB Root Hub (2x)
USB Root Hub (xHCI)
Generic volume shadow copy
WDMYCLOUD (2x)
EPSON117866 (XP-720 Series)
 

Attachments

See less See more
9
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top