Fast and reoccuring BSOD

spacecoyote7 · 12-18-2011, 07:50 PM

I have an Inspiron N5010

runs on Windows 7 Ultimate 64 bit

lately for seemingly no reason it goes black, opens up the blue screen, counts down and then turns off and then restarts normally giving an error message and runs fine until I idk exactly.

This isnt THAT suprising here is a list of stuff I thiink are the issues.
-Almost all USB ports are in use at all times.
-I have a wacom intuos4 pen tablet always hooked up via usb
-also it has an external Envision monitor i always use via VGA
-I use a lot of portable programs form a usb drive
- mainly use firefox portable.

The crash report after the bsod startup says the location is in a temp file or something??
I have many registry programs and stuff and malware bytes with the flash scan.

This is a guess but it usually happens when i have xmplay open and try to switch the song playing???
but XMplay is super low usage and idk if thats it.

Also another cause may be that i have a 5.1 surround sound speaker system hooked up to the headphone jack using WASAPI output.

Any more information I can easily provide...
please help... thank you :)

spacecoyote7 · 12-18-2011, 08:04 PM

Attached is the .zip folder for jcgriff2
Speccy text also attached

Also I don't know if this has anything to do with the problem but I had Visual Studio 2010 ultimate on but uninstalled it recently.

I also had something on the action center about an issue with itunes but itunes is uninstalled.

this may be an issue as well: 39.9GB free? is that an issue?

spacecoyote7 · 12-27-2011, 10:30 AM

Haven't had a BSOD in a while!
but still wondering whats happening... sometimes it just freezes up using firefox... is that a software thing? or my laptop??

also i run firefox from a usb drive from a portable app

the usb drive has lots of free space its 32gigs

**usasma** · 12-28-2011, 04:19 AM

NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

Because of my eyes, I'm a bit confused by your post. Could you please describe your problem again - and remake the stuff for the jcgriff2 folder?

spacecoyote7 · 12-31-2011, 11:50 AM

Sure, ok heres the EXACT problem here. in large and small.
thank you

**usasma** · 12-31-2011, 12:09 PM

We'll need you to regenerate the jcgriff2 program again and upload it.
The pictures show Blue Screen errors (STOP 0x3B) dated 12/31/2011
We'll need to analyze them in order to figure out what's happening.

spacecoyote7 · 01-01-2012, 01:26 PM

heres the new jcgriff!

**usasma** · 01-01-2012, 02:57 PM

NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diagnostics ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
Hard Drive Diagnostics (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks

The WER section of the MSINFO32 report shows 5 BSOD's
The first was a STOP 0x117 (video) on 08 Oct 2011
The next were all STOP 0x3B's dated in Dec 2011 - and all blamed stdriver64.sys (a driver for Sound Tap from here: Record Streaming Audio - Streaming Audio Capture Software )
Please uninstall the Sound Tap software (likely to be the NCH Software Suite) and see if that stops the BSOD's.
If you wish to reinstall the Sound Tap software, please download the latest, Win7 compatible version from the Sound Tap website.

Also, please note that your i8042HDR.sys (driver file from company Chicony belonging to product Numpad) dates from 2006. It's likely not compatible with Win7 and should be uninstalled.

Also, your wacommousefilter.sys driver dates from 2007 and should also be updated to a more recent, Win7 compatible version.

OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

Code:


amdxata.sys          Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys           Sat Nov 06 03:44:52 2010 (4CD50774)
TurboB.sys           Mon Nov 02 15:47:34 2009 (4AEF4566)
vpcvmm.sys           Sat Nov 20 06:35:48 2010 (4CE7B294)
vpcnfltr.sys         Sat Nov 20 06:35:20 2010 (4CE7B278)
BCM42RLY.sys         Thu Jan 21 22:28:23 2010 (4B591B57)
dump_iaStor.sys      Sat Nov 06 03:44:52 2010 (4CD50774)
vpchbus.sys          Sat Nov 20 06:35:38 2010 (4CE7B28A)
vpcusb.sys           Sat Nov 20 06:35:31 2010 (4CE7B283)
usbrpm.sys           Sat Nov 20 06:37:19 2010 (4CE7B2EF)
igdkmd64.sys         Fri Oct 21 13:29:55 2011 (4EA1AC13)
HECIx64.sys          Thu Sep 17 15:54:16 2009 (4AB293E8)
bcmvwl64.sys         Thu Jan 21 22:28:30 2010 (4B591B5E)
bcmwl664.sys         Thu Jan 21 22:30:58 2010 (4B591BF2)
RMCAST.sys           Sat Nov 20 05:49:51 2010 (4CE7A7CF)
Impcd.sys            Fri Feb 26 18:32:11 2010 (4B8859FB)
SynTP.sys            Fri Dec 17 11:51:13 2010 (4D0B9501)
i8042HDR.sys         Mon Nov 20 04:09:25 2006 (456170C5)
GEARAspiWDM.sys      Mon May 18 08:17:04 2009 (4A1151C0)
wacomvhid.sys        Mon Sep 21 19:29:14 2009 (4AB80C4A)
stdriver64.sys       Sun Dec 12 22:30:59 2010 (4D059373)
wacommousefilter.sys Fri Feb 16 13:12:17 2007 (45D5F401)
stwrt64.sys          Thu Jun 17 22:16:06 2010 (4C1AD6E6)
MpFilter.sys         Wed Apr 06 16:07:29 2011 (4D9CC801)
mbam.sys             Tue Aug 02 10:47:45 2011 (4E380E11)
MpNWMon.sys          Wed Apr 06 16:07:23 2011 (4D9CC7FB)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\123111-17487-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Dec 31 14:54:07.215 2011 (UTC - 5:00)
System Uptime: 0 days 0:15:14.838
Probably caused by : stdriver64.sys ( stdriver64+206a )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  X64_0x3B_stdriver64+206a
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0600806a fffff880`06c32fa0 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\123111-15600-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Dec 31 14:38:24.328 2011 (UTC - 5:00)
System Uptime: 0 days 0:47:17.561
*** WARNING: Unable to verify timestamp for stdriver64.sys
*** ERROR: Module load completed but symbols could not be loaded for stdriver64.sys
Probably caused by : stdriver64.sys ( stdriver64+169f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  audiodg.exe
FAILURE_BUCKET_ID:  X64_0x3B_stdriver64+169f
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`0606669f fffff880`0677f000 00000000`00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

spacecoyote7 · 01-02-2012, 01:13 PM

Ok I've downloaded the Majorgeek's stability test to my desktop and when I have time to run a complete test I will.

I have uninstalled Sound Tap completely I do not need it.

"The WER section of the MSINFO32 report shows 5 BSOD's" ???
what exactly does that mean, are there 5 problems?

So i see that most were related to the Sound Tap issue whihc i uninstalled
"The first was a STOP 0x117 (video) on 08 Oct 2011"

was this one a fluke or unrelated? since nothing happened again after?
I probably just overloaded the video for a second?

"Also, please note that your i8042HDR.sys (driver file from company Chicony belonging to product Numpad) dates from 2006. It's likely not compatible with Win7 and should be uninstalled."

I understand this but have looked everywhere to uninstall it... I now have
dec2009 synaptic software for my touchpad and keyboard...

I deleted the " i8042HDR.sys" file directly which disabled my keyboard ...i panicked... and then got the new.. or 2009 synaptic s/w. (I looked everywhere for how to uninstall it.. chicony wasnt showing up anywhere on my pc i know im not supposed to delete directly but i think this solved the problem)

"Also, your wacommousefilter.sys driver dates from 2007 and should also be updated to a more recent, Win7 compatible version."
This... blows my mind... I am extra careful with my wacom product and thought I had the most recent software... I used the index and found where i always get my software... I will unsintall ALL wacom things and re-install...

So ALL those drivers are bad? not just the ones in red??? if so id be happy to get those.

ADDITIONAL QUESTIONS:
software like: driver GENIUS , driver detective or driver package... should i just uninstall all that crap? are they just as useless as windows update?? lol

how do i update my BIOS? mine has A15 is that okay?
Also after alls said and done how will i know i did everything right? if i get no more bluescreen?
is there any test to ... right the uhh harddrive tests. ok

uhhm thank you very much sir!!! you are an amazing user on this forum and have helped me so much and so quickly...
Im really amazed with your service, is there anywhere i can leave a good review?

Sorry to hear about the condition of your eyes, I really hope you recover.

**usasma** · 01-02-2012, 01:58 PM

I make notes when I'm reading your reports - one of the notes was about the WER section of the MSINFO32 report. When I review the rest of the data, I see if anything sticks out (for example, if there's no memory dumps uploaded, but WER shows 5 - then there's a problem with memory dump generation).

Sometimes Blue Screens just happen - and after they happen, the automated reporting stuff queries the Microsoft servers and downloads a fix (depending on your settings). So you may not even notice it being fixed, yet it never happens again.

Finding the proper program to delete, or disabling/removing a driver properly is a difficult task - so we direct you towards the Uninstallers. But we understand that they're not always there, so we're prepared when you come back with questions (setting a System Restore point is the best advice)

We see a lot of outdated wacom products - it's probably due to the software that they ship with. But it's not (IMO) a big deal - we're just obsessive about drivers here.

As for which are bad (from the list), I go by the date. I didn't write the script that extracts the drivers, so I'm unsure of why they're listed there if they're current.
I encourage you to update anything dated 2009 and earlier - but remember the old adage "If it ain't broke, don't fix it!"

I tried the driver update stuff years ago and wasn't impressed by it. It's too confusing, and often doesn't point to the correct drivers. It's easier to just look at the dates in the C:\Windows\System32\drivers folder - or in the memory dump.

Windows Update is a very useful tool. And Windows Update causes less problems then not having Windows Updates. The biggest problem with Windows Updates is caused by older drivers and malware. This is so much of a problem that I routinely suggest updating ALL drivers and scanning for malware BEFORE attempting to install a Service Pack.

You have a BIOS that dates from July 2011 on your system. That's plenty current. Also, updating the BIOS is a dangerous thing, so I don't suggest it unless there's a problem that the readme file says it'll fix.

The way to tell if it's fixed is if you have no more problems. I usually suggest at least a week without problems before you think it's fixed - and at least 2 weeks to be pretty sure that it's fixed.

spacecoyote7 · 01-02-2012, 07:09 PM

So I have a problem with mem dump generation. How do I fix this?

Right so when the uninstaller shows nothing what do you do?
LOL yeah wacom is a piece of work... and I too am obsessive about drivers and the longevity of my laptop!

I see so the whole list are things to consider... thank you. I get stuff from the driver scanner programs about my chipset, but they are unable to deliver, i'll probably find something on that list.

"
I tried the driver update stuff years ago and wasn't impressed by it. It's too confusing, and often doesn't point to the correct drivers. It's easier to just look at the dates in the C:\Windows\System32\drivers folder - or in the memory dump"

i see , so what do you use? the company websites and product source stuff? finding it manually?

I agree i use windows update a lot, i make sure im always up to date. i only badmouthed it because it hought it would take care of my drivers as well... i guess not...

about the bios thank you. I'll keep it.

and yess i thought so, i'll just run it for a week or 2 and see if problems persist. thanks again.

-----------------------------
Whats the last statement on your computer's startup procedures... i see differences in CCleaner's startup tool and windows 7 sys config tool for startup.

also what are your thoughts on programs like advanced system care and CCleaner do they actually do anything?
in my expierience the only anti virus program thats ever actually done anything noticeable is malwarebytes and i have the pro edition and love it...
any other golden programs in the computer health field?

I defrag every month and clean everything often too.

Windows 7 64-bit ultimate genuine,

with an inpiron or any laptop what would you reccomend to get some longevity out of it. I was going to buy a decent desktop but may just keep the laptop and hook it up to a nice monitor for my wacom digital are/photoshop stuff.

anything i can post here or on this forum in general to make sure my PC is ok? or completely updated or where it should be?

**usasma** · 01-03-2012, 03:36 AM

No you don't have a problem with dump generation - that was just an example.

Each driver is different. With the wacom we suggest just overwriting it with new drivers downloaded from the manufacturer's website. I've seen enough of these to think that it's not a prime cause of your problem - but the age makes the driver a concern.

As for how I handle driver updates - "The shoemaker always needs shoes"
I actually don't update drivers very often. I keep several images of my system on a NAS device - so if I need to go back I can. Then, I backup my data daily to NAS also - that way I'll never lose more than one day's work.

Then, when a problem occurs, I try fixing it quickly with a few updates. I won't spend a lot of time trying to fix it simply because I can't afford to be down for very long. So after a few tries, I simply reapply the latest "fault free" image. I'll then update all the drivers and all the Windows Updates and then make another image.

As for startups, I only use Autoruns for that. I don't use MSCONFIG as it's not designed as a permanent fix - only as a temporary troubleshooting tool. CCleaner is OK, but it's go features that can get you in trouble if you get aggressive. I prefer Autoruns (free here: Autoruns for Windows ) - it's much more comprehensive (and it's got the features that'll let you get in trouble also!)

I spent years trying all this fixit stuff and have come down to not using any of it. I did find that I was causing myself problems by overusing registry cleaners - so I stopped using them altogether. There's an article out on the web by MVP Bill Castner that discusses them, and also points to an article by Mark Russinovich about registry cleaners. Hold on while I find the link (it's for XP, but applies equally to Vista/Win7)......

Here it is: XP Fixes Myth #1: Registry Cleaners

As you get more and more experienced with malware, you tend to learn how to avoid it. I took down (accidentally) a very large, critical network back in 1991 by sharing a floppy disk with a virus on it. Since then I've only had a few virus' on my computer, and none have actually executed their payload - so I've been lucky so far.

My essential tools change all the time, but here's what I have to have on my system:
- Acronis True Image
- Debugging Tools for Windows
- Foxit Reader
- Firefox
- Kompozer (freeware html editor)
- Logitech software (to customize the middle button to go back in the browser)
- Microsoft Expression (an html editor that I use for my website)
- Microsoft Office
- Oracle VM VirtualBox
- GetDataBack (NTFS and FAT32)
- UltraISO
- Universal Extractor
- WallWatcher (for monitoring my router's log files)
- WinDirStat
- Windows Virtual PC
- Microsoft Security Essentials
and a bunch of other stuff that I use on and off.

Notice that there's not much in the way of security or cleaning apps. That's because I prefer to wipe and reimage rather than deal with my own stuff (the last time that I had a BSOD I bought a new mobo rather than troubleshooting it!).

The trend is towards people giving up desktops in favor of laptops. But that's an individual decision - giving up the customizability of a desktop is traumatic for some (like me!). As for what brand - that's up to you. I like Lenovo and Asus - but have had my eye on several different Dell laptops for quite a while.

But the longevity issue is a crap shoot. I purchased a highly recommended Lenovo tablet back when Vista first came out (cost was $2500 US). Within 6 months that laptop sold for $600 US). It still works (and I've installed Win7 on it) - but it's nowhere near top-of-the-line as it was on the day that I bought it.

My brother is an architect and he uses a laptop because of it's portability - so he can run AutoCAD and other high end graphics stuff while visiting clients. But at work he insists upon a docking station that let's him work with a large monitor, keyboard and mouse.

I

spacecoyote7 · 01-16-2012, 03:08 PM

hey thanks just checking in... NO BLUE screen of death to date :)

things running smoothly... however i may have some other problems... im not sure... since i use a wacom and photoshop cs5 i have really petty issues with brush lag and idk if somethings wrong with my computer... or if it was always this laggy.

besides the point, no BSOD problem solved, thank you

Our Communities

Automotive Communities

RV & Travel Trailer Communities

Marine Communities