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Driver power state Failure BSoD

This is a discussion on Driver power state Failure BSoD within the BSOD, App Crashes And Hangs forums, part of the Tech Support Forum category. hey sometimes when i shut down my computer it takes forever to shut down and then i get a BSoD.


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Old 09-15-2013, 06:52 AM   #1
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hey
sometimes when i shut down my computer it takes forever to shut down and then i get a BSoD. i attached a zip file with the dumpfiles.
hope you guys can help me
regards kayabrico
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File Type: zip dumpfiles.zip (420.4 KB, 37 views)
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Old 09-15-2013, 02:41 PM   #2
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Hi,

The attached DMP files are all of the DRIVER_POWER_STATE_FAILURE (9f) bugcheck.

This error occurs if drivers do not handle power state transition requests properly, usually during one of the following procedures: shut down, suspending or resuming from standby, suspending or resuming from hibernation.

IMAGE_NAME: asmthub3.sys

MODULE_NAME: asmthub3

FAULTING_MODULE: fffff88006d73000 asmthub3

Running an !irp on the blocked IRP address (4th parameter of the bugcheck) we get:

Code:
0: kd> !irp fffffa80148ba3c0
Irp is active with 7 stacks 6 is current (= 0xfffffa80148ba5f8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8013d45430 00000000 fffff80002e776f0-fffffa80155be4c0 Success Error Cancel pending
           \Driver\asmthub3    nt!IopUnloadSafeCompletion
Ultimately, it appears asmthub3.sys is the culprit here, which is the ASMedia USB 3.0 Hub driver.

0: kd> lmvm asmthub3
start end module name
fffff880`06d73000 fffff880`06d97000 asmthub3 T (no symbols)
Loaded symbol image file: asmthub3.sys
Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
Image name: asmthub3.sys
Timestamp: Wed Nov 02 23:00:32 2011 (4EB203D0)

Yours is dated from 2011 and the latest is from 2013 via your motherboard product page. Update ASAP - RAMPAGE IV EXTREME - Motherboards - ASUS

Regards,

Patrick
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Old 09-18-2013, 05:34 AM   #3
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hi patrick
thanks for your response
i updated my driver and sofar i get no bsod anymore.
will post again if it happens again
regards,
kayabrico
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Old 09-18-2013, 12:34 PM   #4
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Hi,

Thanks for the update. I'll go ahead and mark this as solved, please let me know if you get any further issues.

Regards,

Patrick
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Old 12-04-2013, 04:17 AM   #5
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hi patrick
i dont know if i should just reply here or open a new thread but i got a blue screen today and need i your help again :)
regards kayabrico

newdumpfile.zip
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Old 12-04-2013, 05:17 AM   #6
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Hi Kayabrico,
The culprit again is asmthub3.sys, please ensure that the driver is not outdated/has not been replaced with a forced update from Microsoft (VIA automatic updates through Windows update).

1. An easy way to check is to download driver view and simply open it: http://www.nirsoft.net/utils/driverview.zip

2. Find "asmthhub3.sys" and note the 'Version'; 'Modified Date' & 'Created Date' (column names at the top of the list)

3. Verify that the Version number reads: 1.16.10.0 and that the dates are consistent.

-If you prefer you may save this info to a text file by selecting (clicking on) the driver, gong to "File" > "Save Selected Items" and save it as a text file and upload it so that we may verify it to be the correct driver.

If it is the latest driver, there may be another driver conflicting with it and we can go from there.
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Old 12-04-2013, 07:09 AM   #7
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Your memory stack indicates network related activity prior to the USB crash. I can't help but wonder if Avira is causing a conflict here. At some point in your troubleshooting process, you may want to remove Avira and replace it with Microsoft Security Essentials (MSE) to test. MSE uses less system resources and causes fewer conflicts than 3rd party antivirus software.
Uninstall Avira via the Add/Remove programs list. Then clean its remnants with the registry tool:
Download Avira RegistryCleaner | Official Website
Microsoft Security Essentials - Microsoft Windows
Stack Analysis
Code:
Opened log file 'C:\Users\WRITHZ~1\AppData\Local\Temp\SysnativeBSODApps\27147\kdc\outkdOutput1.1.txt' 

Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64 
Copyright (c) Microsoft Corporation. All rights reserved. 


Loading Dump File [C:\Users\writh ziden\Downloads\BSODDmpFiles\2013_12_04\kayabrico\091513-11668-01.dmp] 
Mini Kernel Dump File: Only registers and stack trace are available 

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`02279022? 
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`00254c32? 
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0? 
Symbol search path is: c:\symbols 
Executable search path is:  
Windows 7 Kernel Version 7601 (Service Pack 1) MP (12 procs) Free x64 
Product: WinNt, suite: TerminalServer SingleUserTS 
Built by: 7601.18229.amd64fre.win7sp1_gdr.130801-1533 
Machine Name: 
Kernel base = 0xfffff800`02e16000 PsLoadedModuleList = 0xfffff800`030596d0 
Debug session time: Sat Sep 14 21:11:26.851 2013 (UTC - 7:00) 
System Uptime: 0 days 14:43:08.710 
Loading Kernel Symbols 
............................................................... 
................................................................ 
............................... 
Loading User Symbols 
Loading unloaded module list 
............. 
******************************************************************************* 
*                                                                             * 
*                        Bugcheck Analysis                                    * 
*                                                                             * 
******************************************************************************* 

Use !analyze -v to get detailed debugging information. 

BugCheck 9F, {3, fffffa8014d3b540, fffff80000b9c3d8, fffffa80148ba3c0} 

*** WARNING: Unable to verify timestamp for asmthub3.sys 
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys 
Probably caused by : asmthub3.sys 

Followup: MachineOwner 
--------- 

0: kd> !niemiro.rawstack; q 
0xfffff800`00b9c2a0  0xfffff800`030312e0 nt!ExWorkerQueue+0x60 
0xfffff800`00b9c2a8  0xfffff800`02f3eac2 nt!PopIsAddressRangeValid+0x42 
0xfffff800`00b9c2b8  0xfffff800`02e81dde nt!KiInsertQueue+0x1fe 
0xfffff800`00b9c2d8  0xfffff800`02f3eac2 nt!PopIsAddressRangeValid+0x42 
0xfffff800`00b9c2e0  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c308  0xfffff800`0303bb70 nt!PopIrpList+0x0 
0xfffff800`00b9c348  0xfffff800`02e8bc84 nt!KeBugCheckEx+0x104 
0xfffff800`00b9c358  0xfffff800`02f41a54 nt!PopInternalSaveStackToDumpFile+0xf4 
0xfffff800`00b9c388  0xfffff800`02efb8c2 nt! ?? ::FNODOBFM::`string'+0x33af0 
0xfffff800`00b9c3c8  0xfffff800`0303bb80 nt!PopIrpLock+0x0 
0xfffff800`00b9c3e0  0xfffff800`0303bb70 nt!PopIrpList+0x0 
0xfffff800`00b9c3e8  0xfffff800`0303b4c0 nt!PopIrpThreadList+0x0 
0xfffff800`00b9c3f0  0xfffff800`030312d8 nt!ExWorkerQueue+0x58 
0xfffff800`00b9c400  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c408  0xfffff800`03014cc0 nt!KiInitialThread+0x0 
0xfffff800`00b9c428  0xfffff800`02e9685c nt!KiProcessTimerDpcTable+0x6c 
0xfffff800`00b9c470  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c480  0xfffff800`03009080 nt!KiInitialPCR+0x2380 
0xfffff800`00b9c498  0xfffff800`02e966f6 nt!KiProcessExpiredTimerList+0xc6 
0xfffff800`00b9c4a0  0xfffff800`0303bf80 nt!PopIdleScanTimer+0x0 
0xfffff800`00b9c4c0  0xfffff800`0302dfb0 nt!PpmCheckStartDpc+0x0 
0xfffff800`00b9c4c8  0xfffff800`02f82d50 nt!PpmCheckStart+0x0 
0xfffff800`00b9c4e0  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c4f0  0xfffff800`0303bf40 nt!PopIdleScanDpc+0x0 
0xfffff800`00b9c4f8  0xfffff800`02e43f30 nt!PopCheckForIdleness+0x0 
0xfffff800`00b9c510  0xfffff880`0112b84c ataport!IdePortTickHandler+0x0 
0xfffff800`00b9c528  0xfffff880`0112b84c ataport!IdePortTickHandler+0x0 
0xfffff800`00b9c540  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c558  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c570  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c580  0xfffff800`0302dfb0 nt!PpmCheckStartDpc+0x0 
0xfffff800`00b9c588  0xfffff800`02f82d50 nt!PpmCheckStart+0x0 
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys 
0xfffff800`00b9c598  0xfffff880`01f87930 tcpip!+0x187930 
0xfffff800`00b9c5a0  0xfffff880`01d452b0 NETIO!WfpSysTimerCallback+0x0 
0xfffff800`00b9c5a8  0xfffff880`01f878e8 tcpip+0x1878e8 
0xfffff800`00b9c5b8  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c5c8  0xfffff880`049a09c0 rdbss!s_RxTimerDpc+0x0 
0xfffff800`00b9c5d0  0xfffff880`049855a4 rdbss!RxTimerDispatch+0x0 
0xfffff800`00b9c5e8  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c5f8  0xfffff800`0302dfb0 nt!PpmCheckStartDpc+0x0 
0xfffff800`00b9c600  0xfffff800`02f82d50 nt!PpmCheckStart+0x0 
0xfffff800`00b9c618  0xfffff880`018f31c0 storport!RaidpAdapterTimerDpcRoutine+0x0 
0xfffff800`00b9c638  0xfffff880`01c541a7 ndis!NdisFreeNetBufferList+0x87 
0xfffff800`00b9c648  0xfffff800`03403b7f hal!HalSendSoftwareInterrupt+0x48 
0xfffff800`00b9c668  0xfffff880`01e3db81 tcpip+0x3db81 
0xfffff800`00b9c678  0xfffff800`02e9122a nt!KiDeferredReadyThread+0x31a 
0xfffff800`00b9c698  0xfffff800`02fbfd0e nt!ExAllocatePoolWithTag+0xfe 
0xfffff800`00b9c6d0  0xfffff880`06ce6a10 usbhub!UsbhHubIsrWorker+0x0 
0xfffff800`00b9c6e0  0xfffff800`03031288 nt!ExWorkerQueue+0x8 
0xfffff800`00b9c6f8  0xfffff800`02e81dde nt!KiInsertQueue+0x1fe 
0xfffff800`00b9c720  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c738  0xfffff880`06ce6a10 usbhub!UsbhHubIsrWorker+0x0 
0xfffff800`00b9c748  0xfffff800`03403b7f hal!HalSendSoftwareInterrupt+0x48 
0xfffff800`00b9c778  0xfffff800`02e9122a nt!KiDeferredReadyThread+0x31a 
0xfffff800`00b9c7f0  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c7f8  0xfffff800`02e902e0 nt!KeSetEvent+0x190 
0xfffff800`00b9c868  0xfffff880`06ce5107 usbhub!UsbhHubIsr+0x47b 
0xfffff800`00b9c888  0xfffff800`0340fe04 hal!HalpSendNodeIpi64+0x105 
0xfffff800`00b9c898  0xfffff880`05c2d208 USBPORT!USBPORTSVC_LogEntry+0x2c 
0xfffff800`00b9c8b8  0xfffff880`067c1222 usbehci!EHCI_sMode_IncSlotIdx+0x9e 
0xfffff800`00b9c908  0xfffff800`03403b7f hal!HalSendSoftwareInterrupt+0x48 
0xfffff800`00b9c910  0xfffff800`02e95aa5 nt!KiIpiInterrupt+0x135 
0xfffff800`00b9c960  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9c978  0xfffff800`02e956f7 nt!KeUpdateSystemTime+0x377 
0xfffff800`00b9c988  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9ca48  0xfffff800`0340674b hal!HalpHpetClockInterruptWork+0x2f 
0xfffff800`00b9ca78  0xfffff800`03406895 hal!HalpHpetClockInterrupt+0x8d 
0xfffff800`00b9ca80  0xfffff800`0342c460 hal!HalpKInterruptHeap+0x460 
0xfffff800`00b9ca90  0xfffff800`0342c460 hal!HalpKInterruptHeap+0x460 
0xfffff800`00b9caa0  0xfffff800`02e88100 nt!KiInterruptDispatchNoLock+0x190 
0xfffff800`00b9cab0  0xfffff800`03006e00 nt!KiInitialPCR+0x100 
0xfffff800`00b9cac0  0xfffff800`03009cc0 nt!KiInitialPCR+0x2fc0 
0xfffff800`00b9cad0  0xfffff800`03009080 nt!KiInitialPCR+0x2380 
0xfffff800`00b9cad8  0xfffff800`03009cc0 nt!KiInitialPCR+0x2fc0 
0xfffff800`00b9cae0  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9cae8  0xfffff800`02e965de nt!KiTimerExpiration+0x1be 
0xfffff800`00b9cb08  0xfffff800`03009cc8 nt!KiInitialPCR+0x2fc8 
0xfffff800`00b9cb70  0xfffff800`03014cc0 nt!KiInitialThread+0x0 
0xfffff800`00b9cb80  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9cb88  0xfffff800`02e963c7 nt!KiRetireDpcList+0x277 
0xfffff800`00b9cc20  0xfffff800`03014cc0 nt!KiInitialThread+0x0 
0xfffff800`00b9cc30  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9cc38  0xfffff800`02e8388a nt!KiIdleLoop+0x5a 
0xfffff800`00b9cc40  0xfffff800`03006e80 nt!KiInitialPCR+0x180 
0xfffff800`00b9cc48  0xfffff800`03014cc0 nt!KiInitialThread+0x0 
quit:


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Old 12-04-2013, 12:14 PM   #8
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hey guys thanks for your solutions!
i downloaded driver view and checked "asmthhub3.sys" version and it is 1.16.10.0.
I also checked the motherboards website for updates and the newest is 1.16.10.0 so i don't know why it would cause problems. :(
i attached the text file as requested so you can have a look.

usb3.txt

I don't know if i want to remove avira... i tryed out a few antivirus softwares and i like avira the most and i heard that MSE is not as good as avira.
What would be the best antivirus software at the moment (paid or free)?

regards kayabrico
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Old 12-04-2013, 02:31 PM   #9
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Unmarked as solved, I forgot to do it earlier, apologies. In regards to Avira, you should definitely remove it for temporary troubleshooting purposes as it may be causing conflicts.

If it's not, you can of course reinstall it once your issues are solved.

Regards,

Patrick
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Old 12-05-2013, 04:00 AM   #10
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Yes agreed, Avira could definitely cause this issue due to networking filters in the registry.

-So definitely user that Avira registry cleaner that writhziden posted the link to as well.
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Old 12-05-2013, 04:09 AM   #11
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So i did everything writhziden said and now i'll have to wait and see :)
will report back of course if something happens.
thanks again guys!
regards kayabrico
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Old 12-05-2013, 02:14 PM   #12
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Our pleasure, keep us updated.

Regards,

Patrick
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Old 12-29-2013, 06:39 AM   #13
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hey guys its me again ^^
so i got another blue screen last night...
i hope you guys can help me again
regards kayabrico

dumpfile29dec.zip
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Old 12-31-2013, 09:36 AM   #14
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I think it is time to get the full blue screen reports that we ask for on this site. You may have other software we are unaware of that is causing conflicts, or it could be hardware you are using for networking.

Please follow the instructions in the link below to provide your full reports.
http://www.techsupportforum.com/foru...ta-452654.html


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Old 01-01-2014, 04:34 PM   #15
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hi
as requested i zipped up the files and attached them
regards kayabrico

jcgriff2+reporfile.kayabrico.zip
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Old 01-06-2014, 05:16 AM   #16
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*bump*
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Old 01-06-2014, 06:04 AM   #17
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asmthub3.sys again:

Code:
...... 
******************************************************************************* 
*                                                                             * 
*                        Bugcheck Analysis                                    * 
*                                                                             * 
******************************************************************************* 

Use !analyze -v to get detailed debugging information. 

BugCheck 9F, {3, fffffa80134d8cd0, fffff80000b9c3d8, fffffa8016ddd670} 

       *** WARNING: Unable to verify timestamp for asmthub3.sys 
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys 
Probably caused by : asmthub3.sys 

Followup: MachineOwner 
--------- 

0: kd> !analyze -v; !sysinfo cpuspeed; !sysinfo SMBIOS; lmtsmn; q 
******************************************************************************* 
*                                                                             * 
*                        Bugcheck Analysis                                    * 
*                                                                             * 
******************************************************************************* 

DRIVER_POWER_STATE_FAILURE (9f) 
A driver has failed to complete a power IRP within a specific time (usually 10 minutes). 
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time 
Arg2: fffffa80134d8cd0, Physical Device Object of the stack 
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack 
Arg4: fffffa8016ddd670, The blocked IRP 

Debugging Details: 
------------------ 


DRVPOWERSTATE_SUBCODE:  3 

DRIVER_OBJECT: fffffa801235d670 

IMAGE_NAME:  asmthub3.sys 

       DEBUG_FLR_IMAGE_TIMESTAMP:         51c87ef7 

MODULE_NAME: asmthub3 

FAULTING_MODULE: fffff88005ed2000        asmthub3 

CUSTOMER_CRASH_COUNT:  1 

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT 

BUGCHECK_STR:  0x9F 

PROCESS_NAME:  System 

CURRENT_IRQL:  2 

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0 

STACK_TEXT:   
fffff800`00b9c388 fffff800`030fd8d2 : 00000000`0000009f 00000000`00000003 fffffa80`134d8cd0 fffff800`00b9c3d8 : nt!KeBugCheckEx 
fffff800`00b9c390 fffff800`0309885c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0 
fffff800`00b9c430 fffff800`030986f6 : fffffa80`0ce756e0 00000000`00307fb1 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c 
fffff800`00b9c4a0 fffff800`030985de : 00000073`722487df fffff800`00b9cb18 00000000`00307fb1 fffff800`0320c8a8 : nt!KiProcessExpiredTimerList+0xc6 
fffff800`00b9caf0 fffff800`030983c7 : 00000024`2f38e2c3 00000024`00307fb1 00000024`2f38e2a6 00000000`000000b0 : nt!KiTimerExpiration+0x1be 
fffff800`00b9cb90 fffff800`030858ca : fffff800`03208e80 fffff800`03216cc0 00000000`00000000 fffff880`00000000 : nt!KiRetireDpcList+0x277 
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a 


STACK_COMMAND:  kb 

FOLLOWUP_NAME:  MachineOwner 

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_       asmthub3.sys 

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_       asmthub3.sys 
Please note that the debugger was unable to verify the time stamp on the file. Can you please verify your file signatures?

1. Open a "run" prompt (Windows Key + R)
2. type sigverif and press ENTER
3. Press Start when signature verifier pops up > when done scanning click close.

4. Click Advanced at the main window > View Log

5. Save the log .txt to your desktop and upload to your next post! Also please note if you have been using the USB3.0 port please, and if so have the BSODs been occuring while anything has been plugged into it.
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Old 01-06-2014, 08:56 AM   #18
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Also, try removing the Samsung SSD Magician software. I have seen that cause issues with sleep/wake up on systems, so it may be interfering with shutting down.
Uninstall or change a program - Microsoft Windows Help


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Old 01-06-2014, 09:03 AM   #19
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Quote:
Originally Posted by writhziden View Post
Also, try removing the Samsung SSD Magician software. I have seen that cause issues with sleep/wake up on systems, so it may be interfering with shutting down.
Uninstall or change a program - Microsoft Windows Help


-----
Hmmmm good point, If you have an SSD installed please be sure that the firmware for the drive is up to date (can be found on manufacturers website using serial/ model# of drive).

NOTE: Before updating firmware on any HDD/SSD ensure that ALL important data is backed up to external media, as a firmware update gone bad can render the drive useless.
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Old 01-07-2014, 02:10 AM   #20
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OS: Windows 7 Ultimate x64



hi guys
i updated my ssd and verified my file signatures.
i am using the usb 3.0 i got an Desktop Amp/DAC-Amp and my keyboard + mouse plugged into it.

SIGVERIF.zip
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