I've had long term issues with BSODs when gaming that have cost me a hard drive already, so I figure I should probably work out what the underlying problem is and get that fixed!
In the event that it is helpful, I have them either on load of the client or after a single game of dota 2, semi-frequently in guild wars 2, and I've recently had one for the first time in starcraft 2 (maybe my pc just hates sequels...)
· OS
Windows 7 64 bit, this was also the original OS install.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Full retail version.
· Age of system (hardware)
About 3 years? Give or take.
· Age of OS installation - have you re-installed the OS?
2 months, had to replace hard drive so the install is fresh. Issues persisted on either side of the installation.
· CPU
Pentium Dual-Core CPU E5300 @2.60 GHz
· Video Card
ATI Radeon HD 5670
· MotherBoard
Asus P5QPL-AM
· Power Supply - brand & wattage
Corsair 400W
· System Manufacturer // Model Number
This was a custom bundle deal so I'm not sure if this is relevant since I don't think I know.
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Thanks in advance, I shall now run the driver verifier and hardware diagnostics tools.
All the dumps are the same WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred.
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS
Running the error record on the address given shows
The error occurring on Processor 0 Bank 0(numbering always starts at 0 so the first core is core 0)
BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
BUSL0_SRC_ERR_M_NOTIMEOUT_ERR means the processor sent out a read request to L0 cache, and there was a delay in return, could be a cache miss, invalid data in cache or software interfering.
I see you are running the older version of the Asus Ai suite which is a know trouble maker on x64 systems update from the Asus Web site for your motherboard the latest AI suite is from 2011 yours is 2009.
ASACPI.sys Wed May 13 21:25:17 2009 (4A0B72FD)
AsIO.sys Mon Aug 3 03:03:16 2009 (4A768BB4)
AsUpIO.sys Sun Jul 5 22:21:38 2009 (4A515FB2)
I have also seen this with some aftermarket coolers when not mounted correctly are you using the stock Intel cooler or an aftermarket cooler?
Also Windows 7 Kernel Version 7600 tells us you have not upgraded to SP1 please do so driver updates go hand in hand with windows updates.
re: coolers, I would presume it is the stock intel one but I'm not sure, is it easy enough to tell the difference if I open things up?
(Out of curiosity I took some temperature readings while having a few games running and my GPU is getting very high, but I'm not sure if that would actually be related to a cooler issue/bsod problems rather than just demanding games making it hot.)
I have updated to SP1, though I don't believe that should be the issue since I was updated pre-OS reinstall yet had the same kind of problems then.
Use the ASUS PC Probe II V1.04.92 for Windows XP 32bit/XP 64bit/Vista 32bit/Vista 64bit/7 32bit/7 64bit 2011.05.13 update.
As for the cooler if the stock Intel cooler it'll say Intel on it, if it's something else it may or may not have a label/name on it.
For the temps D/L and run Hardware Monitor do something intense like a virus scan or gaming for a bit, Alt+Tab back to HWM expand all the trees and use the Win7 snipping tool to grab a screen shot of the HWM window, post the screen shot using the paperclip button in the advanced message box(Go Advanced button).
1) now updated to/installed ASUS PC Probe II V1.04.92.
2) It would appear to just be the stock intel cooler that is fitted.
3) re: temps, please see attached for the screenshot!
- this was taken after a while of steady gaming in gw2, it hit that point and then sort of hovered around there the rest of the time (no crashes heh). Probably worth noting that the TMPINO temperatures read much lower when I try to run dota2, but that that is the game where I almost always BSOD as soon as I try to do anything (often would happen even just with the client loaded).
- after being concerned about some of the high max values on the cputin, I took a look around and that seems to be a known issue with bogus readings. Certainly while monitoring it myself it never really broke 60, let alone pushing that high.
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In the meantime I also attempted to run the driver verifier but after set up and the restart prompt it refused to re-boot (as the post said it might) so I had to use system restore. Is this indicative of anything or just a known issue where it doesn't even reach the right stage to check anything?
I have not had time to run the RAM or HDD hardware diagnostics, given the information so far do you feel I should or is it unlikely to be related? I can probably do them tomorrow if they will prove useful.
Strongly suggests this is a power issue, Also the fact that it only happens while your gaming (when your gpu is consuming the most power) then that's another good pointer.
The 12v reading is an error, at 8.x v the pc would have shut off, the 3.3v and 5v are too strong for that to be correct.
The video card temp at 92c would be an issue, have you blown out the heatsink on the video card with compressed air?
In the meantime I also attempted to run the driver verifier but after set up and the restart prompt it refused to re-boot (as the post said it might) so I had to use system restore. Is this indicative of anything or just a known issue where it doesn't even reach the right stage to check anything?
I hadn't cleaned out the heatsink on the card (guess superficial dust removal only gets you so far) so did that this morning and removed plenty of fluff from it.
So far it runs cooler, but that might be a matter of it being early morning with little PC usage, as opposed to a hot afternoon/evening and a full day or it?
I attached another HW reading from this morning with the Dota 2 client open and stable, it lasted long enough to run a game in which there were no issues and TMPINO temps rose to mid 50s where they seemed to be stabilising. Unfortunately the moment the game ended and it returned to the client itself I had the expected BSOD. In fact all the times it happens it never seems to happen during gameplay and instead does so in a menu of some kind. Not sure if that is relevant.
I use Dota 2 as my sort of benchmark since in the past I've been able to play it on this system fine, it should be more than runnable, and yet it has the most constant issues.
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Regarding driver verifier, I'm not sure if it would constitute a BSOD. What happens is that start up commences, it gets past the initial mobo page and then when it reaches the loading windows icon the start up process just restarts. No real hangs or freezes, it just loops around that cycle without booting fully.
It can be a long process but start trying to run driver verifier by selecting drivers that start with A and restart working your way down to Z, when you find the group that make it not start work through the group 1 at a time.
Going back a few posts, despite installing the PC Probe utility I still think the drivers listed are from 09. I figured I'd test if I could update manually via the ATK0110 ACPI utility in the device manager but it tells me everything is up to date.
Is it worth removing things and trying to install a fresh driver there or am I messing with things that will do more harm than good?
Got through one game, thought it might be stable after a moment or two back in the menu page, but shortly after that I got another BSOD (this was after tabbing out of the client, I can try just run it without tabbing or changing to anything and see if it will avoid issue if you think it's worth it, but it hasn't made a difference in the past either way).
I should mention that prior to what we've done so far that I'd often not even get into a game before a BSOD occurred, so something might have helped so far!
Sorry Wrench, did you mean if it BSOD's that there's a verifier dump or just the standard minidump?
Either way it booted up with the verifier open, currently have dota open and jumped round menus etc and some gameplay, not crashed yet but figured I'd post this now since the last few times haven't auto restarted with a dump and instead required a force shutdown to unfreeze it which doesn't seem to record a dump of any kind.
Got a few weird graphical artifacts (flashes of colour etc, should have mentioned before i do experience that a few times in other games too perhaps?)
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edit to add update:
Things crashed pretty much the same way as they have been, was stable in menus (bar the graphics stuff mentioned above), stable in gameplay, but as soon as I disconnected from the game server back into the client the BSOD/crash hit.
It was a forced shutdown though since it wouldn't recover and I have no new minidump as a result, anything I can get out of verifier or will that be the same situation?
Verifier will only show a driver issue in a BSOD dump, or if you get a blue screen and it's caused by a driver then it will show the driver name on screen, no Blue screen = no dump file and is probably hardware related.
If it's not software driven then it goes back to the cache error on the CPU.
BUSL0_SRC_ERR_M_NOTIMEOUT_ERR (Proc 0 Bank 0)
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