NOTE-bought new pc just a week ago and till now i have faced this unexpected shutdown twice both during playing game especially online game..
please help me on this problem and clear me on priority basis that if this problem does not belongs to hardware fault, as if it does i could replace it
(just a week old).
thank you
here is what i got after restart when i got a bluescreen showing dumping physical memory and then rebooted.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88008650361
BCP3: FFFFF88008E529E8
BCP4: FFFFF88008E52250
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\110512-23665-01.dmp
C:\Users\GlYpHs\AppData\Local\Temp\WER-39312-0.sysdata.xml
It needs to be updated. Check system manufacturer's support site.
Personally, a week-old system that BSODs - I would return it and demand one with an Intel wifi adapter.
Regards. . .
jcgriff2
`
BSOD SUMMARY
Code:
[font=lucida console]
Debug session time: Sun Nov 4 16:29:18.610 2012 (GMT-5)
Loading Dump File [C:\Users\PalmDesert\SysnativeBSODApps\110512-23665-01.dmp]
[B][COLOR=RED]Missing Windows 7 Service Pack 1[/COLOR][/B]
Built by: 7600.20738.amd64fre.win7_ldr.100618-1621
System Uptime: 0 days 11:51:39.891
*** WARNING: Unable to verify timestamp for athurx.sys
*** ERROR: Module load completed but symbols could not be loaded for athurx.sys
BugCheck 1000007E, {ffffffffc0000005, fffff88008650361, fffff88008e529e8, fffff88008e52250}
Probably caused by : athurx.sys ( athurx+31361 )
Bugcheck code 1000007E
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88008650361, The address that the exception occurred at
Arg3: fffff88008e529e8, Exception Record Address
Arg4: fffff88008e52250, Context Record Address
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
BUGCHECK_STR: 0x7E
FAILURE_BUCKET_ID: X64_0x7E_athurx+31361
MaxSpeed: 3400
CurrentSpeed: 3410
BiosVersion = 1204
BiosReleaseDate = 08/07/2012
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
Hi
the website link is not for the product i have...i have edited the link for my exact product , pls look into it..u must have seen the link when i was editing the link new correct link
Hi.
well followed yer instructions but today it happened again and now i didn't
even get a blue screen just plain blank direct shutdown, when i clicked the power button it didn't power up and then i turned off the switch on psu
and turned it on immediately and computer started.
I received three following events in event log of windows somewhat similar to before and all marked red in color some critical and some error.
here are the following events that were noted under event log when this unexpected shutdown happened.
You need to get a new wifi device that is fully compatible with your system.
The other issues re: PSU seem hardware related.
The system is 1 week old. I suggest that you return it to the place of purchase and demand a replacement.
Regards. . .
jcgriff2
`
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