BSOD when using mobile broadband computer freezes, mouse + keyboard stops working

[davidom2513]

Hi,

I have a feeling this may be a driver error, but I dont know.
A friend gave me a computer,

Os: Vista x86
OEM I think
Hardware age: 2007
Age of installation: not sure, its my friends. Might not have been reinstalled before

CPU: Athlon 64x2
Video Card: Onboard Graphics
Mobo: Inspiron 532 mobo
PSU: Bestec ATX0300P5WB 300W

System Manufacturer: DELL
Model No.: Inspiron 531

It works perfectly fine, apart from when I connect to the internet through 3 mobile broadband (3 Huawei E122). Once it connects, internet explorer launches. As soon as I begin using IE, the computer freezes, mouse will not move, keyboard will not work, then after 2 mins it blue screens. stop code is 0x77. I have tried to exit IE and use firefox instead, this works much better but it still bluescreens, just less frequently.

My friend brought it to a local shop who told him the usb header on the mobo is the problem and needs a new mobo and qouted him €250 repair. However I dont think this is the problem as, no other usb device gives any trouble at all. And the mobile brodband dongle only crashes once it connects and the browser is launched.

I ran Norton antivirus, super anti spyware, malwarebytes antimalware, and RU Botted. All I picked up was a few malwares.

I also ran full system diagnostic test, with no problems.

list of installed software (incase there are known issues with them): Norton Antivirus, Easus Partition manager, thunderbird, microsoft works, ccleaner. I dont know if any are recently installed or not.

Any help would be very much appreciated, as I really dont know what to do with this

David

btw: in the perfmon disk D is an extrernal Hard drive that was connected at the time so its not a problem

[davidom2513]

Okay, I ran the driver verifier

When I restarted the computer, I get the blue screen and it will not turn on
The stop error is 0x7E this time I think

I booted into safe mode and restored, then ran "verifier /query" in cmd
which returned: "No driver are acurrently verified"

I have attached the new dump file below

It must be a driver problem, what do you guys think?

Hopefully You can help me out guys

[davidom2513]

Ok, I uninstalled super antispyware, and the driver verifier does not get a blue screen on startup anymore.

However I only installed super antispyware to help me fix this problem in the first place, so it is not at fault for the BSOD when I use the mobile broadband.

Can anyone help me? Anyone at all??

[usasma]

Please be sure to turn Driver Verifier off by selecting "Delete existing settings" in the first window and then click on "Finish" - then reboot the system.

Leave SuperAntiSpyware uninstalled for the time being. Once we're finished troubleshooting your issues feel free to install the latest available version

Don't use CCleaner while we are troubleshooting as it can delete important information that we can use.

To rule out the USB header, just disconnect it at the mobo - the USB ports in the back are hardwired into the mobo and will still be usable.

Here's a description of the STOP 0x77 error: BSOD Index Please note under the Usual Causes section that there's a lot of hardware causes. So, please run these free tests:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

What type of malware did you find when scanning. Spyware usually isn't a problem, but Trojans/rootkits/other viruses usually are a problem.

The perfmon report won't open. I suspect that the zip archive is corrupted as the html file is only 1kb in size.

System info reports approx 150 Windows Updates installed. Most Vista SP2 systems have 210 to 250 installed. Please visit Windows Update and ensure that you have all available updates.

Your system is starved for RAM, and this can cause issues with the system

Total Physical Memory: 958 MB
Available Physical Memory: 300 MB

With only 300 mB available, the system will (at best) be very slow. Please ensure that you're only running one application at a time (to include the stuff in the System Tray).
A permanent fix would be to install at least 1 more gB of RAM (with 3 more gB being the optimum).

MSINFO32 reveals STOP 0x77 errors and STOP 0x7A errors with a status of c000000e (No Such Device). This tends to imply a hardware problem also (most likely a hard drive issue).

Please run these free stress tests if the hardware diagnostics (from above) passed:

Then, if the above tests pass, I'd try these free stress tests:

More to follow once the memory dumps are finished running....

[usasma]

If the disk hardware passed the diagnostics, there are many older drivers on your system that are probably incompatible with Win7. I'd strongly suggest removing the software for your dialup modem and then physically removing the device from your system (it's not compatible with Win7 AFAIK).

Please update the following drivers (particularly those highlighted in RED:
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:

nvstor.sys              Wed Jun 06 16:34:41 2007 (46671A61)
SYMDS.SYS               Tue Dec 07 19:16:20 2010 (4CFECE54)
IntelC53.sys            Fri May 06 07:40:49 2005 (427B57C1) - Intel Modem
giveio.sys              Wed Apr 03 22:33:25 1996 (316334F5) - Uninstall SpeedFan
dump_storport.sys       Sat Apr 11 00:39:11 2009 (49E01EEF)
dump_nvstor.sys         Wed Jun 06 16:34:41 2007 (46671A61)
IntelC51.sys            Fri May 06 07:42:22 2005 (427B581E) - Intel Modem
IntelC52.sys            Wed Mar 01 17:30:51 2006 (4406209B) - Intel Modem
mohfilt.sys             Fri May 06 07:40:19 2005 (427B57A3) - Intel Modem
nvm60x32.sys            Sat Oct 07 00:30:59 2006 (45272D83)
nvlddmkm.sys            Tue Jul 14 15:54:48 2009 (4A5CE288)
nvBridge.kmd            Tue Jul 14 15:39:01 2009 (4A5CDED5)
RTKVHDA.sys             Thu Mar 01 03:20:58 2007 (45E68CEA)
Ironx86.SYS             Fri Nov 12 18:05:54 2010 (4CDDC852)
ewusbmdm.sys            Thu Sep 10 02:55:57 2009 (4AA8A2FD)
mbam.sys                Mon Jan 03 15:49:52 2011 (4D223670)
EraserUtilRebootDrv.sys Thu Jul 07 21:45:11 2011 (4E166127)
NAVEX15.SYS             Fri Jul 29 08:07:28 2011 (4E32A280)
ewusbdev.sys            Fri Jul 24 03:51:37 2009 (4A696809)
SRTSP.SYS               Tue Mar 29 22:43:18 2011 (4D9298C6)
MpKsla633f14e.sys       Tue Mar 30 22:06:14 2010 (4BB2AE16)

http://www.carrona.org/dvrref.html#nvstor.sys
http://www.carrona.org/dvrref.html#SYMDS.SYS
http://www.carrona.org/dvrref.html#giveio.sys
http://www.carrona.org/dvrref.html#dump_storport.sys
http://www.carrona.org/dvrref.html#dump_nvstor.sys
http://www.carrona.org/dvrref.html#nvm60x32.sys
http://www.carrona.org/dvrref.html#nvlddmkm.sys
http://www.carrona.org/dvrref.html#nvBridge.kmd
http://www.carrona.org/dvrref.html#RTKVHDA.sys
http://www.carrona.org/dvrref.html#Ironx86.SYS
http://www.carrona.org/dvrref.html#ewusbmdm.sys
http://www.carrona.org/dvrref.html#mbam.sys
http://www.carrona.org/dvrref.html#EraserUtilRebootDrv.sys
http://www.carrona.org/dvrref.html#NAVEX15.SYS
http://www.carrona.org/dvrref.html#ewusbdev.sys
http://www.carrona.org/dvrref.html#SRTSP.SYS

BSOD BUGCHECK SUMMARY

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini082011-01.dmp]
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Debug session time: Sat Aug 20 11:04:52.500 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:39.171
*** WARNING: Unable to verify timestamp for SASKUTIL.SYS
*** ERROR: Module load completed but symbols could not be loaded for SASKUTIL.SYS
Probably caused by : SASKUTIL.SYS ( SASKUTIL+7503 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_SASKUTIL+7503
Bugcheck code 1000007E
Arguments c0000005 9cfe0503 80399904 80399600
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini081911-03.dmp]
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Debug session time: Fri Aug 19 14:28:06.928 2011 (UTC - 4:00)
System Uptime: 0 days 0:11:08.629
Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+47a )
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x77_c000000e_nt!MiMakeOutswappedPageResident+47a
Bugcheck code 00000077
Arguments c000000e c000000e 00000000 103aa000
BiosVersion = 1.0.7
BiosReleaseDate = 11/09/2007
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini081911-02.dmp]
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Debug session time: Fri Aug 19 14:16:12.521 2011 (UTC - 4:00)
System Uptime: 0 days 0:20:13.237
Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+47a )
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x77_c000000e_nt!MiMakeOutswappedPageResident+47a
Bugcheck code 00000077
Arguments c000000e c000000e 00000000 106b6000
BiosVersion = 1.0.7
BiosReleaseDate = 11/09/2007
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini081911-01.dmp]
Built by: 6002.18484.x86fre.vistasp2_gdr.110617-0336
Debug session time: Fri Aug 19 13:55:12.263 2011 (UTC - 4:00)
System Uptime: 0 days 0:10:32.980
Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+47a )
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x77_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x77_c000000e_nt!MiMakeOutswappedPageResident+47a
Bugcheck code 00000077
Arguments c000000e c000000e 00000000 03c9a000
BiosVersion = 1.0.7
BiosReleaseDate = 11/09/2007
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\Mini080511-01.dmp]
Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
Debug session time: Fri Aug  5 12:02:15.165 2011 (UTC - 4:00)
System Uptime: 0 days 0:09:37.881
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+14cba8 )
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR:  0x7a_c000000e
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
FAILURE_BUCKET_ID:  0x7a_c000000e_win32k+14cba8
Bugcheck code 0000007A
Arguments 93495a90 c000000e 2ec6f864 94b4cba8
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  

[davidom2513]

HI

Thanksfor the replies, much appreciated.

Before I got your reply, I tried wiping the drive completely of vista and doing a fresh install using windows 7 this time.

This fixed the issue with the bsod when using mobile broadband. However now when I use mobile broadband, it keeps disconnecting and saying 'server not found' even though there is coverage. It had never done this before.

Do you think my bsod problem is fixed?

Any advice for what to do now, as the internet keeps disconnecting? Is it the mobile broadband dongle? Incompatability with win7? or a continuation of the problems I had with Vista?

[usasma]

First, make sure that you've disconnected the front USB ports at the motherboard.
Next, plug the USB modem into the USB ports in the back of the system.
Ensure that you have Win7 compatible drivers (NOT Windows Vista). If not, don't use the modem. There are too many problems with USB modems using Vista drivers in Win7.