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BSOD Plaguing me

3K views 28 replies 4 participants last post by  Namish 
#1 ·
Hello all!
First time poster here and I would like to thank you all in advance for this site and the advice you guys give. Here's my problem:

Over the last few months I have been getting seemingly random bluescreens. I have had multiple versions of the bluescreen crash error, but recently i seem to have gotten 0x7E most commonly. I have also gotten a one time error that said "The file is possibly corrupt. The file header checksum does not match the computed checksum".

After getting a bluescreen (Usually once every month or so) I will get multiple crashes/freezes/BSODs upon reboot. They seem to go away after 5 or so reboots. The computer works fine for a few weeks and then repeats with the bluescreens randomly. Usually while gaming.

Thanks again for the help. This one is well above my computer knowledge to fix.

OS: Windows 7 Home Premium 64-bit SP 1
Original OS: Windows 7 Home Premium 64-bit SP 1
OEM/retail: The parts were picked out online and assembled before shipping.
Age of system: 2 years
Age of OS installation: 2 years
CPU: AMD Phenom II X4 945
Video Card: NVIDIA GeForce GTX 260
Motherboard: ASUS M4A78T-E
Power Supply: Not sure where to find this information
 

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#2 ·
Code:
ASACPI.sys   Sun Mar 27 22:30:36 2005 (42476C4C)
A known BSOD maker in Windows 7. The 2005 version of this driver is known to cause BSOD on Windows 7 systems.
Download the ATK0110 utility from here - ASUS - Motherboards- ASUS M4A78T-E
Expand the "Utilities" tab and it will be the 8th one down on the list
After you install it browse to C:\windows\system32\drivers and check the properties of ASACPI.sys and make sure it now says 2009.


One of your crashes was caused by AVG. Remove and replace with MSE

AVG Download tools and utilities
Microsoft Security Essentials - Free Antivirus for Windows

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+ - Windows 7 Forums
2. Prime95 - Run all three tests for 3-4 hours each or until fail - Hardware - Stress Test With Prime95 - Windows 7 Forums
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests


BSOD BUGCHECK SUMMARY
Code:
[font=lucida console]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Mar 10 18:54:23.387 2012 (UTC - 4:00)
System Uptime: 0 days 0:01:22.620
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x3B
PROCESS_NAME:  wermgr.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!CmpKcbCacheLookup+1de
BiosReleaseDate = 07/14/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Debug session time: Thu Apr  5 18:12:40.565 2012 (UTC - 4:00)
System Uptime: 0 days 0:00:09.798
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Mar 10 18:52:06.757 2012 (UTC - 4:00)
System Uptime: 0 days 5:24:38.990
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
Probably caused by : AVGIDSFilter.Sys ( AVGIDSFilter+31a1 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  WerFault.exe
FAILURE_BUCKET_ID:  X64_0xA_AVGIDSFilter+31a1
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]
 
#3 ·
Mgorman,

Thanks a million for the quick response and your detailed answer. I have competed all of the above steps except for 2 of the runprime 95 tests and the Memtest86. I am so far crash/bluescreen free.

I did have one clarification question however. After unzipping the ATK0110 utility there doesn't appear to be an installer so I just cut the new ASACPI.sys and overwrote the old file. It now says date modified 2009. Is that what you mean when you say "and make sure it now says 2009"?

Was this the correct way to install the ATK0110 or do I need additional steps? I will post the results of the above tests once they have finished, but so far so good.

Thanks again,
Kyle
 
#4 ·
**UPDATE**

Well the computer ran crash free all night while some tests were running. Rebooted and got BSOD:

IRQL_NOT_LESS_OR_EQUAL
STOP: 0x0000000A (0xFFFFF8A0012DDED1, 0x00000000000002, 0x000000000000000, 0xfffff80002CC9D16)

Going to try windows repair tool and then see if I can boot into Memtest86 off a USB.

Thanks again,
Kyle
 
#7 ·
It was in inconclusive crash which is usually indicative of hardware. Continue with the hardware tests


BSOD BUGCHECK SUMMARY
Code:
[font=lucida console]
*** WARNING: Unable to verify timestamp for Unknown_Module_80000001`ac800121
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_80000001`ac800121
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Thu Apr 12 21:04:06.105 2012 (UTC - 4:00)
System Uptime: 0 days 0:42:42.775
*** WARNING: Unable to verify timestamp for Unknown_Module_80000001`ac800121
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_80000001`ac800121
Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
BUGCHECK_STR:  0x24
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/FONT]
 
#8 ·
Well all the tests finished without a problem. I also have been crash free for a few days so things are looking pretty good. Not sure what got it but I guess I will assume it's fixed until I get my next BSOD. Thanks again Mgorman for the help. It's very much appreciated.
 
#9 ·
More bluescreens

Hello Techsupportforum!

I was on this site recently for a surge of bluescreens I had been having. The majority of them seem to have disappeared however I am still having 2 appear at random.

The first happens sometimes on startup (maybe 1 out of 20 boots):
IRQL_NOT_LESS_OR_EQUAL
0x0000000A

The second will rarely occur while playing a game:
"The video memory manager has encountered an unexpected fatal error".
0x00000010E

I recently ran Memtest86, Prime95 and SeaTools hard drive scan all without incident.

Thanks in advance for any help. I'm very close to just ghosting this computer and starting fresh.

Sincerely,
Kyle
 

Attachments

#10 ·
Re: More bluescreens

Image name: dxgmms1.sys
Timestamp: Sat Nov 20 01:49:53 2010 (4CE799C1)
Driver Reference Table - dxgmms1.sys

Image name: USBPORT.SYS
Timestamp: Thu Mar 24 20:29:12 2011 (4D8C0C08)
CheckSum: 00056970
Driver Reference Table - USBPORT.SYS
Update the drivers for your video card and USB and any other USB devices you have plugged in I see there is an Epson printer and Naga Razor mouse?

Run windows updates
Uninstall Daemon tools seems to be crashing a whole lots
 
#12 ·
Loda117,

Thanks for the quick reply. I have updated my Naga driver / firmware and uninstalled the Epson drivers (was from an old printer I no longer use). Windows did not have any additional updates and I was unable to locate Daemon tools in order to uninstall it. How do I find Daemon tools?

Thanks,
Kyle
 
#13 ·
Disable sptd.sys via the Registry -

1. Create system restore point
START | type create | "Create a system restore point"

2. Go in to regedit -
START | type regedit

Code:
[FONT=Lucida Console]
[COLOR=red]HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sptd[/COLOR]
    Type    REG_DWORD    0x1
    [COLOR=Blue]Start  [/COLOR]  REG_DWORD    [COLOR=blue]0x0[/COLOR]
    ErrorControl    REG_DWORD    0x1
    ImagePath    REG_EXPAND_SZ    System32\Drivers\sptd.sys
    DisplayName    REG_SZ    sptd
    Group    REG_SZ    Boot Bus Extender
    Tag    REG_DWORD    0x3
[/font]
- go to the SPTD key in red
- 2x-click on sptd "folder"
- locate "Start"
- 2x-click on blue icon next to "Start"
- change the DWORD 0 to 4 (disable)

BSOD party at my house - Tech Support Forum
 
#16 ·
I Currently have these folders starting with Sp inside the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services:

spldr
Spooler
sppsvc
sppuinotify

As far as virtual devices I have an HP printer on my network connected to another computer. I recently added an External 1TB hd to this computer. Not sure if that's considered virtual since I'm leaving connected now.
 
#18 ·
I'm going to go ahead and say no then. Unless there is something that comes preloaded on the computer, or something acting as both a virtual device and another purpose. I really don't know what a virtual device is and google is not giving me a clear answer. I have never heard of Daemon Tools, Alcohol 120, or Elby CD.
 
#26 ·
Hi -

The dump was VERIFIER_ENABLED and named no 3rd party driver.

Hardware failure is the likely cause.

Test video RAM w/ MemtestG80/CL - http://folding.stanford.edu/English/DownloadUtils

Test Video - http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html?ltr=V

Regards. . .

jcgriff2


`


BSOD SUMMARY
Code:
[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\050512-23758-01.dmp]
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Debug session time: Sat May  5 13:53:22.014 2012 (GMT-4)
System Uptime: 0 days 0:29:28.684
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148 )
BUGCHECK_STR:  0x10e_1f
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x10e_1f_VRF_dxgmms1!VIDMM_GLOBAL::ReferenceAllocationForSubmission+148
Bugcheck code 0000010E
Arguments 00000000`0000001f fffff8a0`09f56bc0 00000000`00000000 00000000`00017470
BiosVersion = 1610   
BiosReleaseDate = 07/14/2009
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
  

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨


  [/font]
 
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