BSOD on lenovo laptop

SpungeBob · Mar 12, 2012

Hi

I've been experiencing BSOD for the last two weeks (3 times total). My first BSOD occurred a couple of months ago (the date in the minidump is incorrect), but is thought it was a some temporary glitch in the windows. However, as I said in the last couple of weeks I had 3 BSOD, which occurred while I was on youtube, or listening to music while doing something else.

The laptop comes with hardware diagnostic tool, which I regularly used. My system passed every time (no errors of any kind). I have not installed any new hardware, so I don't know what the problem could be. I noticed that before the crash there is weird noise coming from the speakers.

Here are all the requested files. I appreciate all the help.

Specs:

Windows 7 Pro
x64
OEM
Laptop is approx. 8 months old
The OS has not been re-installed

CPU - i5 2410m
Radeon 6630m

Lenovo e520

usasma · Mar 13, 2012

I can't read your MSINFO32 file. Please do the following:

Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

You have Zone Alarm installed. I don't see any problems with it currently, but suggest that you keep an eye on it in case it starts giving problems.

There are many errors with the Bonjour service. Please uninstall iTunes and install a freshly downloaded copy.

The memory dumps point to errors with your video - both the onboard Intel and the ATI. Please:
- download fresh copies of the Intel and ATI graphics drivers from the Lenovo website
- uninstall the Intel and ATI graphics drivers from the system
- install the freshly downloaded copies
- monitor for further BSOD's

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:

[font=lucida console]
dc_fsf.sys       Fri Apr 23 22:47:16 2010 (4BD25BB4)
dcrypt.sys       Fri Apr 23 22:47:20 2010 (4BD25BB8)
sptd.sys         Tue Nov 23 06:47:37 2010 (4CEBA9D9)
amdxata.sys      Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys       Sat Nov 06 03:44:52 2010 (4CD50774)
WDKMD.sys        Fri Nov 26 07:02:08 2010 (4CEFA1C0)
avgtdia.sys      Sun Jul 10 18:46:53 2011 (4E1A2BDD)
kmodurl64.sys    Thu Oct 20 13:23:24 2011 (4EA0590C)
avgrkx64.sys     Tue Sep 13 00:02:34 2011 (4E6ED5DA)
AVGIDSEH.Sys     Sun Jul 10 18:36:50 2011 (4E1A2982)
ApsHM64.sys      Tue Mar 29 05:55:16 2011 (4D91AC84)
Apsx64.sys       Tue Mar 29 05:58:36 2011 (4D91AD4C)
dtsoftbus01.sys  Thu Jan 13 03:27:08 2011 (4D2EB75C)
vsdatant.sys     Fri May 06 01:31:14 2011 (4DC387A2)
Tppwr64v.sys     Thu Nov 18 22:36:29 2010 (4CE5F0BD)
smiifx64.sys     Tue Sep 07 00:38:27 2010 (4C85C1C3)
avgmfx64.sys     Sun Aug 07 23:41:46 2011 (4E3F5AFA)
dump_iaStor.sys  Sat Nov 06 03:44:52 2010 (4CD50774)
AMPPAL.sys       Mon Aug 08 10:32:06 2011 (4E3FF366)
avgldx64.sys     Thu Oct 06 23:55:41 2011 (4E8E783D)
atikmpag.sys     Tue May 24 23:25:15 2011 (4DDC769B)
ISWKL.sys        Thu Nov 03 10:29:43 2011 (4EB2A557)
Tvti2c.sys       Sun May 29 21:36:58 2011 (4DE2F4BA)
atikmdag.sys     Wed May 25 00:18:56 2011 (4DDC8330)
Rt64win7.sys     Fri Jun 10 02:33:15 2011 (4DF1BAAB)
HECIx64.sys      Tue Oct 19 19:33:43 2010 (4CBE2AD7)
psadd.sys        Tue Jul 26 02:56:31 2011 (4E2E651F)
risdxc64.sys     Tue Dec 14 05:12:36 2010 (4D074314)
igdpmd64.sys     Fri Mar 25 21:17:43 2011 (4D8D3EB7)
[Color=Red]spio.sys         Mon Mar 10 03:11:55 2008 (47D4DF3B)[/Color]
NETwNs64.sys     Wed Aug 03 20:28:26 2011 (4E39E7AA)
ibmpmdrv.sys     Wed Jul 27 04:02:55 2011 (4E2FC62F)
SynTP.sys        Thu Nov 17 21:36:31 2011 (4EC5C4AF)
GEARAspiWDM.sys  Mon May 18 08:17:04 2009 (4A1151C0)
a8wrk9si.SYS     Sun Nov 28 05:38:44 2010 (4CF23134)
smihlp.sys       Mon May 30 12:21:37 2011 (4DE3C411)
IntcDAud.sys     Fri Oct 15 04:28:17 2010 (4CB810A1)
5U877.sys        Fri Mar 04 04:18:41 2011 (4D70AE71)
CHDRT64.sys      Thu Mar 24 15:36:14 2011 (4D8B9D2E)
AVGIDSDriver.Sys Sun Jul 10 18:36:37 2011 (4E1A2975)
AVGIDSFilter.Sys Sun Jul 10 18:37:05 2011 (4E1A2991)
cpuz135_x64.sys  Tue Nov 09 08:33:36 2010 (4CD94DB0)
PHCORE64.SYS     Fri Jul 08 02:02:21 2011 (4E169D6D)
pcdsrvc_x64.pkms Mon May 09 20:20:44 2011 (4DC884DC)
ksfmonsys64.sys  Thu Oct 20 13:23:30 2011 (4EA05912)
psadd.sys        Wed Jul 01 22:17:26 2009 (4A4C18B6)
a1jbrwde.SYS     Sun Nov 28 05:38:44 2010 (4CF23134)
SynTP.sys        Fri Sep 30 20:13:52 2011 (4E865B40)
amr2zt2z.SYS     Sun Nov 28 05:38:44 2010 (4CF23134)
aqe3l814.SYS     Sun Nov 28 05:38:44 2010 (4CF23134)
[/font]

Code:

[font=lucida console]
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\031212-28017-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Mon Mar 12 13:52:06.173 2012 (UTC - 4:00)
System Uptime: 0 days 11:42:51.220
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+66f4d )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_igdpmd64+66f4d
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`084aef4d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\022812-29920-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Tue Feb 28 13:52:55.273 2012 (UTC - 4:00)
System Uptime: 0 days 9:34:52.319
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Probably caused by : igdpmd64.sys ( igdpmd64+66f69 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_igdpmd64+66f69
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`084adf69
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\022512-34304-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sat Feb 25 10:52:53.115 2012 (UTC - 4:00)
System Uptime: 0 days 8:14:27.536
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+4a7b )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_atikmpag+4a7b
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`07004a7b
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\011512-36410-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Debug session time: Sun Jan 15 05:41:15.707 2012 (UTC - 4:00)
System Uptime: 0 days 0:31:42.461
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+4a7b )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_atikmpag+4a7b
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050033 00000000`000406f8 fffff880`07004a7b
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

SpungeBob · Mar 13, 2012

Thanks for your help. Here are the msinfo32 files.

I have a general question regarding the video drivers. If there is something wrong with the drivers, shouldn't I experience problems all the time? What causes the drivers to go haywire after a couple of months?

I will do what you suggest, and report back if necessary. Again, thanks for your help.

usasma · Mar 13, 2012

The situation with your video is a relatively new one. Not long ago there was only one video device on a laptop.

Something happened to cause the video errors but we don't know exactly what it is.
A computer is complex, with the drivers interacting with each other all the time. It could be that the drivers became corrupted, or that another program doesn't play nicely with the video drivers. Another alternative is that a Windows Update caused unexpected behavior in the driver (if the driver didn't follow Microsoft's driver writing recommendations).

Nothing extra of note in the MSINFO32 file - so just keep an eye on the system to see if that fixed the BSOD's. If not, post back with the resulting memory dumps and we'll move on from there.

SpungeBob · May 5, 2012

I hoped that after following usasma's instructions I won't post here again, but unfortunately it seems that I will.

I got one BSOD today after two months of peace. I don't know what the problem could be, but I suspect that updating my machine using lenovo update (thinkvantage) couple of days ago, might have something to do with this.

I'm sending my report.

Thanks for your help.

SpungeBob · May 7, 2012

Bump.

Anybody? I haven't experienced another BSOD, but I would still be grateful if someone could have a look at this.

If anything just to say it was some glitch and nothing serious.

satrow · May 7, 2012

I still see Daemon Tools driver spio.sys as being loaded; from Post #2:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on Win7 systems due to the sptd.sys driver.
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

SpungeBob · May 8, 2012

I don't how I missed that. Will remove it asap.

Apart from that, do you see anything else that could cause bsod?

satrow · May 8, 2012

With the combination of 'security' software you have loaded, anything might happen: Kingsoft PC Doctor, Zonealarm, AVG + encryption ...

I'd uninstall the above 3 during the testing period (uninstall tools - make sure all traces are removed: Antivirus Uninstallers), install MSE: Microsoft Security Essentials - Free Antivirus for Windows and ensure the built-in Windows firewall is enabled and DEP Data Execution Prevention: frequently asked questions turned on.

BSOD on lenovo laptop

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