BSOD Kernel Power and IRQL Not Equal Win7 64bit

chriscana · Nov 12, 2010

I have been receiving random reboots and BSODs on a brand new Dell Studio XPS. Failure is either IRQ LESS OR EQUAL BSOD or kernel power reboot with no BSOD and only x0 info.

Core i7-980X Extreme(12MB L2 Cache, 3.33GHz)
24GB DDR3 SDRAM at 1333MHz
ATI Radeon HD 5870 1GB GDDR5
2x 1TB Serial ATA 2 Hard Drive 7200 RPM
Sound Blaster X-Fi Titanium
Windows 7 Ultimate, 64bit, English

In the USB ports:
Pentax DS Mobile 600 Scanner
Wacom Cintiq 12wx
Logitech Unifying Receiver to run Performax MX Mouse and K800 Wireless Keyboard

The memory all came with the system. Fan temps are fine. Virtual devices are all part of LogMeIn. I have tried disabling some services and non-essential drivers to see if it help, per suggestions from other forums - still rebooting and locking.

I am attaching the Windows7_Vista_jcgriff2 directory and the perfmon report. I believe driver verifier was running to help support. Any insight would be greatly appreciated.

usasma · Nov 13, 2010

Did you deliberately disable these devices? If so, why?

eHome Infrared Receiver (USBCIR) USB\VID_04EB&PID_E033\SN:CIR-00080612011700000000 This device is disabled.

ATI HDMI Audio HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&2CCD126B&0&0001 This device is disabled.

Your installation of LogMeIn is outdated, please uninstall it for the duration of the testing.

The Driver Verifier enabled memory dump blames a Windows file. Depending on the settings that you chose, this could be a 3rd party driver, a Microsoft/Windows driver, or a hardware problem.

What settings did you use for Driver Verifier?

BSOD BUGCHECK SUMMARY

Code:

[font=lucida console]
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Nov 11 19:12:58.258 2010 (UTC - 5:00)
System Uptime: 0 days 7:19:02.320
BugCheck D1, {8, 2, 0, fffff8800edb06c2}
Probably caused by : usbuhci.sys ( usbuhci!UhciPollAsyncEndpoint+4da )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments 00000000`00000008 00000000`00000002 00000000`00000000 fffff880`0edb06c2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
  [/font]

chriscana · Nov 13, 2010

Yes, I disabled those devices in troubleshooting. I am using a sound blaster card and not the on-board audio, and no use for the receiver.

I believe I used the settings recommended in this forum, which I think called to select only non-Microsoft drivers.

Does the reference to usbuhci.sys mean anything?

I will uninstall logmein

jcgriff2 · Nov 13, 2010

usbuhci.sys = Microsoft UHCI USB Miniport driver

If only 3rd party drivers selected for Driver Verifier, the fact that BSOD names a MS driver as the probable cause points to hardware failure as the likely cause.

Unplug USB devices; plug 1 at a time in to help determine if in fact a USB device is the cause. Continue to run Driver Verifier.

BSOD Kernel Power and IRQL Not Equal Win7 64bit

Attachments

Top Contributors this Month

Recommended Communities