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BSOD caused by webcam?

2K views 7 replies 2 participants last post by  DrSheldonCooper  
#1 ·
I have a ASUS K52F model laptop, I've had it for about a year and two months now. In December, after installing The Sims 3 it started BSODing the minute I turned on my webcam. I uninstalled Sims but it didn't fix the issue. Help please? It's driving me nuts that I can't use my webcam.


· Win7.
· x64
· OEM version.

· Intel(R) Pentium(R) CPU P2600
· Generic PnP Monitor (1366x768@60Hz)
Intel(R) HD Graphics
· ASUSTeK Computer Inc. K52F (Socket 989)

· ASUS
· K52F
 

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#2 ·
Does this model have a build-in web cam? If so, problem solved right there, the driver snp2uvc.sys when cross-referenced shows conclusive results coinciding with the Webcam, our analysis reads:
Code:
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
We have 2 of these, you also have one relating to your LAN Card, I would uninstall the web cam software in Safe Mode, since this started the sequence of events, and then if it crashes again, of a total of 6 you had 2 Web Cam errors, 2 Kernel errors, which were more than likely caused by the web cam, one LAN card error (If BSOD persists that will be the next thing) and a bad pool being called by the Data Management driver. This should be fairly simple to fix.
 
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#4 ·
Built in cam, that's the problem, my mother did this once and royally crashed her PC when I was still in collage, it corrupts data pools because drivers for the built in exist, improperly shut down your PC a few times until the Safe Mode screen shows up and select "Safe Mode" then find "Control Panel -> Programs -> Uninstall a Program" and select the Webcam you installed, uninstall that and this should be completely fixed!
 
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#6 ·
That's a very strong misconception people have because that means unless the camera drivers are all completely removed Windows WILL crash, sometimes it will not work unless the hardware is removed altogether. It's a very costly mistake.
 
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#8 ·
Is there something wrong with it? Do not attempt to remove it yourself, you can damage the LCD screen, I suggest that if it does not work and you no longer want it in your PC send it in under warranty or if it is out of warranty send it in to the company who made it for repairs.
 
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