BSOD After baby spilled water on laptop

saturn2187 · Mar 20, 2014

Hi Guys

My son poured some water from his Mickey cup onto the laptop by mistake. I quickly pulled the battery and disassembled the computer to facilitate drying. The water appeared only to get into the mouse and not any of the circuit boards, but even so it did BSOD and now can't boot into regular mode. I am in safe mode, which boots fine.

Attached are my last three minidump files. i'm not sure why i'm having this "registry error" BSOD but if you can make any sense of the minidump, i'd be thankful.

saturn2187 · Mar 20, 2014

i read online it could be the boot.ini file, so i did chkdsk /f upon reboot.

No change in the outcome.

ganjeii · Mar 20, 2014

Hi i'm not seeing any attachment of dump files in your original post can you please re-upload them by using the paper clip icon in the "go advanced" menu?

saturn2187 · Mar 20, 2014

Here they are. Sorry about that.

saturn2187 · Mar 21, 2014

no luck?

jcgriff2 · Mar 22, 2014

Hi -

The bugchecks from the 4 dumps are all the same -

0x51 - Registry hive error - I/O error

It seems that the liquid may have damaged the hard drive.

While in Safemode, run chkdsk /r from a CMD prompt; select "Y" to the question, then re-boot.

You can also run HDD diagnostics - SeaTools for DOS, LONG test -

http://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

In the end, I suspect you will need to replace the HDD.

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:

[font=lucida console]
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031914-32105-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Wed Mar 19 23:31:38.283 2014 (UTC - 4:00)
System Uptime: 0 days 0:02:10.594
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9d9a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9d9a
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`00024010 00000000`011ef000 00000000`00000374
BiosVersion = A05
BiosReleaseDate = 03/22/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron M5110

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032014-31403-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Mar 20 13:05:16.206 2014 (UTC - 4:00)
System Uptime: 0 days 0:02:06.969
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9d9a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9d9a
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`00024010 00000000`011ef000 00000000`00000374
BiosVersion = A05
BiosReleaseDate = 03/22/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron M5110
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\032014-31730-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Thu Mar 20 00:23:13.942 2014 (UTC - 4:00)
System Uptime: 0 days 0:02:29.705
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9d9a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9d9a
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`00024010 00000000`011ef000 00000000`00000374
BiosVersion = A05
BiosReleaseDate = 03/22/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron M5110
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\031814-33524-01.dmp]
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Mar 18 19:51:01.300 2014 (UTC - 4:00)
System Uptime: 0 days 0:02:19.001
Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+9d9a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x51
PROCESS_NAME:  services.exe
FAILURE_BUCKET_ID:  X64_0x51_nt!_??_::NNGAKEGL::_string_+9d9a
Bugcheck code 00000051
Arguments 00000000`00000001 fffff8a0`00024010 00000000`011ef000 00000000`00000374
BiosVersion = A05
BiosReleaseDate = 03/22/2012
SystemManufacturer = Dell Inc.
SystemProductName = Inspiron M5110
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  

	    
             
       [color=#555555]J. C. Griffith, Microsoft MVP (jcgriff2)[/color]   
             
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           [url=http://sysnative.com][color=#555555][u]www.sysnative.com[/u][/color][/url]
             
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saturn2187 · Mar 23, 2014

well i reinstalled the OS and it seems to be working fine now. Thanks.

BSOD After baby spilled water on laptop

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