Tech Support Forum banner
Status
Not open for further replies.

Blue screen error please help

5K views 11 replies 3 participants last post by  shebees 
#1 ·
Previously am using winows 8, due to continueos bluescreen error i reinstalled a fresh copy of windows 7, but the problem still persist. Friends please help me. I did all these steps

For detailed BSOD Posting Instructions, click HERE

1. Download these 2 files; save to Documents -
· A. SysInternals AutoRuns - http://live.sysinternals.com/autoruns.exe
· B. BSOD File Collection app - http://www.sysnative.com/apps/BSOD_W8-7-Vista_v2.64_jcgriff2_.exe

2. RIGHT-click on B, select "Run as Administrator"
· Output = new folder Windows7_Vista_jcgriff2 in Documents

3. Run System Health Report -
START | type perfmon /report | save as HTML file

4. Zip up the entire output folder + PERFMON, create new thread HERE and attach the zip file.

Details of error

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 16393

Additional information about the problem:
BCCode: 1a
BCP1: 00008885
BCP2: 844FA9DC
BCP3: 844F9BC0
BCP4: 00000504
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\113013-8876-01.dmp
C:\Users\MINHANS KOYILANDY\AppData\Local\Temp\WER-19500-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
 

Attachments

See less See more
#2 ·
· OS - Vista/ Windows 7 ?------- Windows 7
· x86 (32-bit) or x64 ?-------- 32bit
· What was original installed OS on system?----- Assembled pc, installed win 7
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?--- Retailer
· Age of system (hardware)----- 2month
· Age of OS installation - have you re-installed the OS?--- Reinstalled os-2days ago

· CPU-- i 3 processor 3220
· Video Card-- Onbaord
· MotherBoard------ DH61WW
· Power Supply - brand & wattage-- Mercury SMPS

· System Manufacturer
· Exact model number (if laptop, check label on bottom)
 
#3 ·
Hi,

We have a few different bug checks, but all the same culprit:

MEMORY_MANAGEMENT (1a)


This indicates that a severe memory management error occurred.

BUGCHECK_STR: 0x1a_8885

0x8885 indicates that an unknown memory management error occurred.

If we take a look at the call stack:

Code:
STACK_TEXT:  
97c13a34 82889ece 0000001a 00008885 844fa9dc nt!KeBugCheckEx+0x1e
97c13a68 8287c364 00000004 84ad5000 97c13b6c nt!MiRelinkStandbyPage+0x8b
97c13a94 82a7137f 00000100 84ad5670 b32d3c24 nt!MmSetPfnListPriorities+0x15a
97c13ae0 82a74973 00000001 b32d3d64 0000004f nt!PfpPfnPrioRequest+0x61
97c13ba0 82ae08f6 0131ea7c 00000014 00000001 nt!PfSetSuperfetchInformation+0x176
97c13cd8 8dc4f8c5 0000004f 00000000 00000014 nt!NtSetSystemInformation+0xb00
WARNING: Stack unwind information not available. Following frames may be wrong.
97c13d20 8289842a 0000004f 0131ea7c 00000014 [COLOR=Red][I][B]aswSnx+0x188c5[/B][/I][/COLOR]
97c13d20 778264f4 0000004f 0131ea7c 00000014 nt!KiFastCallEntry+0x12a
0131eac0 00000000 00000000 00000000 00000000 0x778264f4
FAILURE_BUCKET_ID: 0x1a_8885_aswSnx+188c5

avast! Virtualization Driver in the call stack matching the fault ID.

PFN_LIST_CORRUPT (4e)


This indicates that the page frame number (PFN) list is corrupted.

Unable to load image \??\C:\Windows\system32\drivers\aswSnx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys



If we take a look at the call stack:

Code:
STACK_TEXT:  
9c874570 8849ca06 86141b48 9c8745a8 00001000 nt!CcMapData+0xae
9c874598 884bfb28 856215c8 a2d6fc68 00000000 Ntfs!NtfsMapStream+0x4a
9c8745c8 884a4f6e 856215c8 0000000c 00000000 Ntfs!ReadIndexBuffer+0xdd
9c8745f8 884bdd74 856215c8 9f2cbce0 96adf280 Ntfs!FindFirstIndexEntry+0x1fa
9c874714 884a4327 856215c8 a2d6fe08 a2d6fc68 Ntfs!NtfsRestartIndexEnumeration+0x72
9c874920 884c2783 856215c8 8567ee00 8567f0d8 Ntfs!NtfsQueryDirectory+0x6d0
9c874954 884c24fa 856215c8 a2d6fe08 14c2126a Ntfs!NtfsCommonDirectoryControl+0x21d
9c8749bc 828744bc 8567f020 8567ee00 8567ee00 Ntfs!NtfsFsdDirectoryControl+0xf7
9c8749d4 82fb020c 00000000 85685360 00000000 nt!IofCallDriver+0x63
9c8749f8 82fb10bf 9c874a18 856dd900 00000000 fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x2aa
9c874a30 82fc6085 857c3530 9c874bac 9c874a90 fltmgr!FltPerformSynchronousIo+0xb9
9c874a40 8da147f4 857c3530 85685360 965779c0 fltmgr!FltQueryDirectoryFile+0x9d
WARNING: Stack unwind information not available. Following frames may be wrong.
9c874a90 8da19cec 857c3530 965779c0 00000268 [COLOR=Red][I][B]aswSnx+0xa7f4[/B][/I][/COLOR]
9c874aec 8da10f1b 0093cdc0 857c3530 84cb1db8 [COLOR=Red][I][B]aswSnx[/B][/I][/COLOR]+0xfcec
9c874bd0 82facaeb 8493cdc0 9c874bf0 9c874c1c [COLOR=Red][I][B]aswSnx[/B][/I][/COLOR]+0x6f1b
9c874c3c 82faf9f0 9c874c90 8549bc48 00000000 fltmgr!FltpPerformPreCallbacks+0x34d
9c874c54 82faff01 9c874c90 00000000 856dd900 fltmgr!FltpPassThroughInternal+0x40
9c874c78 82fb03ba 0c874c00 856dd900 00000000 fltmgr!FltpPassThrough+0x203
9c874ca8 828744bc 856dd900 8549bc48 8549bc48 fltmgr!FltpDispatch+0xb4
9c874cc0 82a75eee 00000044 0019f954 82ab262f nt!IofCallDriver+0x63
9c874ce0 82ab268a 856dd900 84cb1db8 00000001 nt!IopSynchronousServiceTail+0x1f8
9c874d00 8287b42a 00000044 00000000 00000000 nt!NtQueryDirectoryFile+0x5b
9c874d00 776b64f4 00000044 00000000 00000000 nt!KiFastCallEntry+0x12a
0019fc2c 00000000 00000000 00000000 00000000 0x776b64f4
FAILURE_BUCKET_ID: 0x4E_2_aswSnx+a7f4

^^ Again, calls in the call stack and we have a failure bucket ID match.

---------------------------------------------------------------------


1. Remove and replace avast! with Microsoft Security Essentials for temporary troubleshooting purposes:

avast! removal tool - avast! Uninstall Utility | Download aswClear for avast! Removal

MSE - Microsoft Security Essentials - Microsoft Windows

2. Update to Service Pack 1 ASAP: Learn how to install Windows 7 Service Pack 1 (SP1)

3. ckldrv.sys - Tue May 01 17:15:53 2007

^^ Keeping an eye on this software (CrypKey) as it is possibly causing conflicts.

Regards,

Patrick
 
#8 ·
Is this a Custom-built PC you built yourself? I see from your Posted files it is using an Intel i3 Dual-Core Motherboard. Or if it's a name brand PC, such as Dell, HP, Gateway, ASUS, please post exact Make/Model.

Please post back and we will advise further.

Thanks=Bigbearjedi
 
#10 ·
As I suspected. Microsoft has done some tricky things with placing hash codes on Track 0 of SATA hard drives on modern windows installs (Win7 or newer); and specifically on Windows8. :rolleyes:

It turns out you MUST do a low-level format (not True low-level) of your hard drive in order to downgrade from Win8 to Win7! :wink: I'm not sure if this is a revenue-generator for Techs like me *I certainly can use the extra cash!*, but there is some stuff they've done on Win8 that prevents average users from doing this downgrade. Microsoft seems to want you to take it to a Computer Pro to do this for you. :frown:

I have access to special software tools that allow me to do this. But, there are a few times I was able to correct the problem by using the Manufacturer's diagnostic toolsets (DLG for Western Digital, SeaTools for Seagate, etc.) to do a complete wipe of the hard drive, reload Win7 over the Win8 and that has worked. These diagnostics are completely free to download! :smile: If it doesn't work, you'll need to take to a local repair shop and pay to have them do it for you. Also, some other Techs in my community tell me that when Clients bring a computer in to do this that they require both the Win8 disk you used to do your update, and the Win7 disc you originally had used for the computer when you built it.

I've found other ways around this like I said, and I don't need to have both discs, just the Win7 disc with a good product key to do it. Guess the Techs here just want to play it safe and have everything they need. :huh:

You're fighting a very difficult battle...I spent weeks and weeks doing the first of these downgrades. :banghead:

Hope that helps you out. :popcorn:
BIGBEARJEDI
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top