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After win 10 upgrade, laptop sits at black screen upon startup for 15+ seconds

1.2K views 3 replies 2 participants last post by  Rich-M  
#1 · (Edited)
So I know this isnt a big problem, but my parents got new laptops and I figured id hook em up with windows 10 since I have loved it. Well they have had nothing but problems blah blah blah, they just dont like change. One actual problem my father is having though is when he starts up his laptop.

Normally on his laptop it shows the hp symbol, than immediately the Win 10 lock screen that you click and than sign in. Since upgrading to Win 10 the laptop shows the HP Symbol, than sits at a black screen for 15 or more seconds until the mouse shows up, and than the lock screen.

He using an HP Envy 17 so its a decent laptop, pretty brand new only a couple months old, with Win 8 it used to be instant lock screen from the HP logo. Already went into the power settings to make sure the quick startup option was enabled and I upgraded the video card to the latest build. Any clue on how to fix this?
 
#3 ·
Sorry I should have worded that better. I upgraded both the driver and I think it was the Intel Chipset Manager program or something along those lines through the HP website after it identified my product, those 2 downloads seemed essential.

I also did notice when I went to the power settings to check the fast start up option, it was greyed out and I had to choose some option that said change unavailable options or something like that. Not sure why it was greyed out in the first place, if that has something to do with it. I upgraded his laptop directly through Windows website.
 
#4 ·
I would bet that does have something to do with it and it sounds like some piece of software is not compatible. Have you tried removing everything from startup and then slowly adding back if that fixes the issue until you find the answer?
 
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