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Windows Security Center "Your Computer is Infected!" please help!

4K views 1 reply 2 participants last post by  Ried 
#1 ·
Ok so, I have Norton Anti virus 2007, and today, it detected a trojan virus, but it supposedly blocked and quarantined it. After that, i noticed that windows security center was not working, and all it was doing was showing a red shield with a white x on the system tray, and when i put my cursor over it it says "Your computer is infected !" and every now and then a little talk box pops up and says that my computer has been infected with spyware that has effected the registry.

When I click the red shield icon (both left and right click) it comes up with a window titled "question" and says "Would you like to update your security software and install Registry Cleaner?" and all i can do is click yes or no. If i click no, the window goes away, and nothing else happens, if I click yes, it installs registry cleaner v3.2, and i can scan it, but i can't delete any of the files unless i buy the full version.

First i started by performing a full system scan with Norton Antivirus, which came up with nothing I have run spybot, ad-aware, spysweeper, etc., i also used a program i have called Registry Mechanic, and none of the above fixed the problem.

After searching the internet for about 3 hours, i found HijackThis and ran it.

I would GREATLY appreciate it if somebody could help me fix this (the only other thing i can think of is windows restore, but I really don't want to have to resort to that)

Here is the HiJackThis log:


Logfile of HijackThis v1.99.1
Scan saved at 10:46:30 PM, on 2/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\AvidSDMService.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\ATI Technologies\ATI.ACE\CLI.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\tcpipmon.exe
C:\WINDOWS\system32\tcpipmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {22F98A2A-5D50-B44A-8D33-030BC9351FD0} - C:\WINDOWS\system32\gzxlael.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\CLIStart.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [tcpipmon] tcpipmon.exe
O4 - HKLM\..\Run: [vgepewi.dll] C:\WINDOWS\system32\rundll32.exe "C:\Documents and Settings\Dom\Local Settings\Application Data\vgepewi.dll",ythhtr
O4 - HKCU\..\Run: [igndlm.exe] D:\Download Manager\DLM.exe /windowsstart /startifwork
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner Trial\Regclean.exe" -startminimize
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1140208407390
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1143158298796
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: winhld32 - C:\WINDOWS\SYSTEM32\winhld32.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Avid SDM Service (AvidSDMService) - Avid Technology, Inc. - C:\WINDOWS\system32\AvidSDMService.exe
O23 - Service: Avid Startup (AvidStartup) - Unknown owner - C:\WINDOWS\system32\AvidStartup.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h cltCommon (file missing)
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: RadClock - Unknown owner - C:\WINDOWS\system32\RadClock.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe






Please help!
 
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#2 ·
Hello TheCabo0se and welcome to TSF,

Please copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

***************************************************

Download AVG Anti Spyware

Use the link at the bottom of the page under "AVG Anti-Spyware Free for Windows"


  • Install AVG Anti Spyware
  • Double-click the icon on Desktop to launch AVG
  • On the top of the main screen click Shield
  • Click the word active to change it to inactive
  • On the top of the main screen click Update.
  • Then click on Start Update. The update will start and a progress bar will show the updates being installed.
  • Once the update has completed select the "Scanner" icon at the top of the screen, then select the "Settings" tab.
  • Once in the Settings screen click on "Recommended actions" and then select "Quarantine".
  • Under "Reports"
    • Select "Automatically generate report after every scan"
    • Un-Select "Only if threats were found"
When you have finished updating, EXIT AVG Anti Spyware. Do Not run a scan just yet, we will shortly.

--------------------------------------------------------------------

Download and install CleanUp! but do not run it yet. (Not Recommended for XP64).

--------------------------------------------------------------------

Please download and save VundoFix to your desktop.

* Double-click VundoFix.exe to run it.
* Click the Scan for Vundo button.
* Once it's done scanning, click the Remove Vundo button.
* You will receive a prompt asking if you want to remove the files, click YES
* Once you click yes, your desktop will go blank as it starts removing Vundo.
* When completed, it will prompt that it will reboot your computer, click OK.
* Please post the contents of C:\vundofix.txt and a new HiJackThis log in a reply to your forum thread.

Note: It is possible that VundoFix encountered a file it could not remove. In this case, VundoFix will run on reboot, simply follow the above instructions starting from "Click the Scan for Vundo button" when VundoFix appears upon rebooting.

--------------------------------------------------------------------

Restart your system and please reboot your computer in Safe Mode by doing the following:
1) Restart your computer
2) After hearing your computer beep once during startup, but before the Windows icon appears, press F8.
3) Instead of Windows loading as normal, a menu should appear
4) Use the up arrow key to highlight Safe Mode and press Enter.
5) Login with your usual account. Make sure to close any open browsers.

--------------------------------------------------------------------

Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if it exists:

Registry Cleaner Trial

--------------------------------------------------------------------

Open HijackThis and click on 'Do a System Scan Only'. 'Check' the following entries: (if they still exist)

O2 - BHO: (no name) - {22F98A2A-5D50-B44A-8D33-030BC9351FD0} - C:\WINDOWS\system32\gzxlael.dll
O4 - HKLM\..\Run: [vgepewi.dll] C:\WINDOWS\system32\rundll32.exe "C:\Documents and Settings\Dom\Local Settings\Application Data\vgepewi.dll",ythhtr
O4 - HKCU\..\Run: [Registry Cleaner] "C:\Program Files\Registry Cleaner Trial\Regclean.exe" -startminimize
O20 - Winlogon Notify: winhld32 - C:\WINDOWS\SYSTEM32\winhld32.dll



Click 'Fix Checked' and close HijackThis.

--------------------------------------------------------------------

Go to My Computer->Tools->Folder Options->View tab:
* Under the Hidden files and folders heading:
* select Show hidden files and folders.
* Uncheck Hide protected operating system files (recommended) option.
*Also, make sure there is no checkmark beside Hide file extensions for known file types.
* Click OK.

--------------------------------------------------------------------

Using 'My Computer', navigate to and delete the following Files and Folder if they still exist.

C:\Documents and Settings\Dom\Local Settings\Application Data\vgepewi.dll
C:\WINDOWS\SYSTEM32\winhld32.dll
C:\Program Files\Registry Cleaner Trial


--------------------------------------------------------------------

*WARNING* Cleanup deletes EVERYTHING out of temp/temporary folders and does not make backups. If you have any documents or programs that are saved in any Temporary Folders, please make a backup of these before running CleanUp! or move them to a permanent location.

Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:
*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
  • Empty Recycle Bins
  • Delete Cookies
  • Delete Prefetch files
  • Cleanup! All Users
  • Click on the "Temporary Files" and uncheck the box for "Scan drives for file matching" if it's checked.
Click OK
Press the CleanUp! button to start the program. Do NOT reboot/logoff when prompted.

--------------------------------------------------------------------

IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning, it may interfere with the scanning proccess:
Run AVG Anti-Spyware with it's updated definitions:(...it's important that all windows must be closed)
  • Click Scanner
  • Click on the Scan tab
  • Click Complete System Scan to begin scanning.
    Once the scan is complete do the following:
  • If you have any infections you will prompted, **Please ensure it is set to Quarantine then select "Apply all actions"
  • Once finished, click the Save report button, then click Save Report As and save it to your desktop. (make sure to remember where you saved that file, this is important).
**AVG Anti-Spyware is compatible with most AV and anti-spyware products, and the free version will continue to be useful as a second anti-malware scanner.

--------------------------------------------------------------------

Reboot into Normal Mode.

--------------------------------------------------------------------

Please run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

Perform an online scan with Internet Explorer with Panda ActiveScan
  1. Click on
    located at the bottom of the page.
  2. A "pop up" window will appear. * Please ensure that your pop up blocker doesn't block it *
  3. Enter your e-mail address, country, and state & click "Free Online Scan" *The download of the 8 MB Panda's ActiveX control will take place*
Begin the scan by selecting
  • If it finds any malware, it will offer you a report.
  • Please ignore any entry it finds and the offer to buy the program to remove the entry, as we will address this later.
  • Click on
    then click
* You needn't remain online while it's doing the scan but you have to re-connect after it has finished to see the report.
* Turn off the real time scanner of any existing antivirus program while performing the online scan


--------------------------------------------------------------------

Download ComboScan to your Desktop.Note: You must be logged onto an account with administrator privileges.
  1. Close all applications and windows.
  2. Double-click on comboscan.exe to run it, and follow the prompts.
  3. When the scan is complete, two text files will open - ComboScan.txt <- this one will be maximized and Supplementary.txt <-this one will be minimized
  4. Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of ComboScan.txt in your thread in the HijackThis Log Help Forum.
  5. Please attach Supplementary.txt to your post.
To attach a file to a new post, simply
  1. Click the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
  2. copy and paste the following into the "Upload File from your Computer" box:
    C:\ComboScanSupplementary.txt
  3. Click Upload.
--------------------------------------------------------------------

Please include the following in your next reply:

C:\vundofix.txt
AVG A-S results
Panda results
ComboScan.txt
Attached Supplementary.txt
 
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