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Virus on laptop help

1.2K views 2 replies 3 participants last post by  Clark76  
#1 ·
It appears my laptop has encountered a virus. The most notobale sign is random error messages or Microsoft Windows pop ups that usually read.



bertiewellerkashmirriyadhlucifer chris somers has stopped working



Or

Rps Filler has stopped working


The laptop frequently crashes or screen turns black. Freezing ect.
Whats with the names and is there anyway to fix this?

New too computers.
 
#2 ·
Hi,

Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
 
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