01-24-2011, 08:09 AM
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#1
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Registered Member
Join Date: Jan 2011
Posts: 4
OS: windows xp
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Newbie with a blue screen...Help!
This is my first post so please bear with me. I used to use Cyberdefender, not happy and cancelled and removed it.
I can sign on to my pc using my account, my wifes or other. We usually use internet explorer but also have mozilla.
Our first problem with IE was not being able to get to any website using google, bing or any other search engine. Only the address bar in mozilla, on our "other" account would work. Then pop-ups and slow performance followed for a few days. Now all we get is a blue screen. We have no idea how to proceed.
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02-02-2011, 01:45 AM
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#2
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Security Team
Analyst
Join Date: Jun 2008
Location: Finland
Posts: 1,446
OS: Win XP, Vista 32-bit, Win7 64-bit, Win8 64-bit, Kubuntu 11.10
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Re: Newbie with a blue screen...Help!
Hi,
If help still needed do the following (if I understood it right you are able to sign on using your account):
Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds file to run the tool. - When done, DDS will open two (2) logs:
- DDS.txt
- Attach.txt
- Save both reports to your desktop. Post them back to your topic.
__________________
Microsoft MVP Consumer Security 2008 2009 2010 2011 2012
ASAP & UNITE member since 2006
Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms please create own topic instead of following instructions given to some other.
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02-03-2011, 06:06 AM
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#3
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Registered Member
Join Date: Jan 2011
Posts: 4
OS: windows xp
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Re: Newbie with a blue screen...Help!
Thanks Blade. I misspoke. I can not log in at all. I turn on my pc, it begins the process of booting up and I get the BSOD. Any ideas? Perhaps you can help me log in in safe mode? Does that help me?
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02-03-2011, 07:33 AM
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#4
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Security Team
Analyst
Join Date: Jun 2008
Location: Finland
Posts: 1,446
OS: Win XP, Vista 32-bit, Win7 64-bit, Win8 64-bit, Kubuntu 11.10
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Re: Newbie with a blue screen...Help!
Hi,
Safe mode might work if it was accessible. Have you tried rebooting into it (to attempt safe mode, press F8 before Windows loading screen and select safe mode option)?
__________________
Microsoft MVP Consumer Security 2008 2009 2010 2011 2012
ASAP & UNITE member since 2006
Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms please create own topic instead of following instructions given to some other.
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02-04-2011, 01:50 PM
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#5
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Registered Member
Join Date: Jan 2011
Posts: 4
OS: windows xp
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Re: Newbie with a blue screen...Help!
Yep, tried the safe mode. No go. I can't even get to safe mode!!
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02-05-2011, 12:32 AM
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#6
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Security Team
Analyst
Join Date: Jun 2008
Location: Finland
Posts: 1,446
OS: Win XP, Vista 32-bit, Win7 64-bit, Win8 64-bit, Kubuntu 11.10
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Re: Newbie with a blue screen...Help!
Hi,
Try the last known good configuration option (in the same menu as safe mode option is).
__________________
Microsoft MVP Consumer Security 2008 2009 2010 2011 2012
ASAP & UNITE member since 2006
Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms please create own topic instead of following instructions given to some other.
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03-23-2011, 04:36 AM
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#7
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Security Team
Moderator, Analyst
Rangemaster, TSF Academy
Join Date: Jun 2006
Location: here & there and everywhere
Posts: 14,124
OS: XP Win7 Win8 Ubuntu 10.10
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Re: Newbie with a blue screen...Help!
Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:
NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
__________________
Member of ASAP since 2005
Member of UNITE since 2006
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