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"computer infected by unknown trojan message", IE won't open now

1K views 0 replies 1 participant last post by  daveyboy21 
#1 ·
Hello -
I'm a getting a pop-up sting when I try to open internet explorer and some other programs that says "Your computer was infected by unknown trojan. It's dangerous for your system (critical files can be lost)! Click OK to download antispyware program to clean your system! (recommended)"

My Internet Explorer now gives me a message that says "Internet Explorer has encountered a problem and needs to close........."

I did a full system scan with my antivirus software loaded on my computer bu it did not find anything infected. It is Norton and not currently up to date, unfortunately I had not kept up on the renewal.

I was going through the 5-step checklist but can not get Explorer to open so unfortunaltely I could only get through step 1 and did not find any of the files listed, or anything unusual in my Program Files.

So I'm stuck. I would go out and purchase some off the shelf anti-spy software but not sure if that will fix my problem.

Please advise!
 
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