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Can't open IE, Outlook, My Computer, Explorer...

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930 views 3 replies 2 participants last post by  Pancake  
D
#1 ·
Also, many of my desktop icons have changed from their program icon to a "broken image" icon (and will not show the proper icon even after manually selecting the proper one), though they will still open the program :4-dontkno . Any assistance that you all could give on this would be greatly appreciated. Here is my HijackThis log, that has been run through the Analyzer...



====================================================================
Log was analyzed using KRC HijackThis Analyzer - Updated on 1/23/05
Get updates at http://www.greyknight17.com/download.htm#programs

***Security Programs Detected***

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartTrayApp.exe
C:\Program Files\Norton SystemWorks\Password Manager\AcctMgr.exe
C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton Antivirus\NavShExt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~4\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\navapsvc.exe
O23 - Service: Norton Unerase Protection - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\NPROTECT.EXE
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Antivirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\SPEEDD~1\NOPDB.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Logfile of HijackThis v1.99.0
Scan saved at 8:02:57 PM, on 1/30/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Quicktime\iTunesHelper.exe
C:\WINDOWS\system32\dwwin.exe
C:\Documents and Settings\Defiant\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...om/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ie/defaults/sp/ymsgr6/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = file:///C:/Documents%20and%20Settings/Defiant/Desktop/skippyandscooter/StartPage.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...om/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - (no file)
O2 - BHO: bho2gr Class - {31FF080D-12A3-439A-A2EF-4BA95A3148E8} - C:\Program Files\GetRight5.2b\xx2gr.dll
O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\system32\nzdd.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\system32\msbe.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn0\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\Quicktime\iTunesHelper.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight5.2b\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight5.2b\GRbrowse.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...85e115badcadecd16a1889f491dfe85387c09c644dad2ab5c37f91a2971:2eea47193509b137ed6
cce1a0b4583a4
O17 - HKLM\System\CCS\Services\Tcpip\..\{04F64115-FCEE-4EB5-A3B0-D601E8216EEA}: NameServer = 166.102.165.13,166.105.165.11
O17 - HKLM\System\CS1\Services\Tcpip\..\{04F64115-FCEE-4EB5-A3B0-D601E8216EEA}: NameServer = 166.102.165.13,166.105.165.11


End of KRC HijackThis Analyzer Log.
====================================================================
 
#2 · (Edited)
Hi and Welcome
It may help you if you print out or copy this page for easy reference.. Make sure to work through the fixes in the exact order its listed. Please Keep your browser closed when you are carrying out the fixes.Please do not run HJT on the desktop or a temp folder.Its best run in a dedicated folder of its own.

Make sure to run Adaware and Spybot (check for updates) for a preliminary cleanup first.Some files below may not be present after running the above programs

Then....
Run hjt in safe mode... HOW TO RUN SAFE MODE and have "Hijack This" fix all the following items in the list below by placing a check in the appropriate boxes and selecting "fix checked".Please post a new log when finished.

With the EXE files that have been selected go into HijackThis/Config/Misc/Tools/ and open process manager. Select the EXE files (if they are there) and click Kill process before deleting.

Have your system set to show hidden files and folders.. HOW TO SHOW FILES. When done download Cleanup to clean out your tempory files.


Files highlighted in BLACK in the log will need to be removed from your hard drive.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/cus...//www.yahoo.com
O2 - BHO: Search Relevancy - {1D7E3B41-23CE-469B-BE1B-A64B877923E1} - (no file)
O2 - BHO: BrowserHelper Class - {EBCDDA60-2A68-11D3-8A43-0060083CFB9C} - C:\WINDOWS\system32\nzdd.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\system32\msbe.dll
O16 - DPF: {15AD4789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://public.windupdates.com/get_f...193509b13 7ed6
cce1a0b4583a4
C:\WINDOWS\system32\dwwin.exe


See if this resolves the desktop problem..
Right click on the desktop and go Properties/Desktop/Customize/Web/ and clear any boxes that are checked.
 
D
#3 ·
Wow... truly amazing! This seemed like all it took to get me back up to speed. I used to run a tech support department for an ISP for several years, was a systems administrator for MPlayer, a network operations tech for an enterprise-class data hosting center... none of that helped me fix this damn problem. I am truly in your debt! This has me fixed right up! Thank you so very much!
 
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