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We want all our members to perform the steps outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post/attach the logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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If necessary, download and run the tools in Safe Mode with Networking:

• Restart your computer.
• After hearing your computer beep once during startup, but before the Windows icon appears, start pressing the F8 key.
• In some systems, this may be the F5 key.
• Instead of Windows loading as normal, a menu should appear.
• Use the up arrow key to highlight Safe Mode with Networking and press 'Enter'.
• Login on your usual account.

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Still with us, jacal78? I generally unsubscribe from threads after 3 days of inactivity. If you do not reply within 24 hours, this thread will be closed.

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Due to lack of response, this topic will now be closed. If you need continued support, please begin a new thread, and provide a link to this topic. This applies only to the original topic starter. Everyone else please begin a New Topic, after following the steps outlined here:

IMPORTANT - Read This Before Posting For Malware Removal Help

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