I'm not sure if I am in the right thread, I sincerely apologize if I am not(I am very new to this website, also I figured this must an installing issue), but I need help understanding/ downloading a game.
I have been playing this online game called Grand Chase and I've had no problems with it before until their last patch updated which was yesterday morning.
When I click the Grand Chase Icon, it tries to download the main.exe file but it stays in 0%, after a while a little window pops up saying "Please log on after running a virus check" , Patch Download Error
(I have attached a screenie showing this problem)
What I have: ( I am not really sure what else to include here)
A windows vista laptop
System meets the requirements for running the game
What I've done about it:
I have deleted and reinstalled the game
I have deleted the game over all and re-downloaded it/installed
Run a full system scan
Run as Administrator
Turn off my Norton Virus (Although I am sure this isn't the problem for I've played the game with this program on, since I've joined)
Sent problem to 1:1 Support (Game Master that helps with issues like this)
His response sadly wasn't helpful because I am having a hard time understanding? My knowledge with computer gaming/computer is quite bad!
His response: (thought it might help?)
"One of the reasons why patching was not done properly is because of another program causing a conflict with the patching process. Usually anti-virus/firewall programs may hinder the patcher from successfully operating. You should provide exceptions for Grand Chase components such as Grand Chase.exe or main.exe so that the game can pass through any security settings you may have enabled.
We recommend examining any hardware or software that interacts with your internet connection between your computer and your Internet Service Provider (ISP). We also recommend you look at all program processes running in the background of your computer, and try to eliminate any programs which are not required to run your computer and try again."
Thing is I have tried doing most of this, except the second paragraph. Not sure how to do it?
If possible please help me on this issue, I would be forever grateful!