Go Back   Tech Support Forum > Hardware Support > Other Hardware Support

problem in hp 5189urf dongle (not working at all)

This is a discussion on problem in hp 5189urf dongle (not working at all) within the Other Hardware Support forums, part of the Tech Support Forum category. im having a lot of trouble with my new hp wireless set it includes: wireless mouse 5189urf (M) (lights on


Reply
 
Thread Tools Search this Thread
Old 06-13-2010, 11:54 AM   #1
Registered Member
 
Join Date: Jun 2010
Posts: 2
OS: win7



im having a lot of trouble with my new hp wireless set
it includes:
wireless mouse 5189urf (M) (lights on but not connecting)
wireless keyboard 5189urf (k)
usb dongle 5189urf
and the tower that has twin wires connected to the cpu

ive tried connecting another keyboard to the computer and finally came across the dongles light not turning on...

if the dongle isnt working then how can the mouse or keyboard. what should i do?
ive contacted hp but they kept me on hold for about an hour then hang up...
i have an online business that is waiting and the desktop keyboard isnt helping much

please get back to me asap...

regards kozzii

__________________
kozzii is offline   Reply With Quote
Old 06-14-2010, 06:27 AM   #2
Registered Member
 
rich13348's Avatar
 
Join Date: Jun 2009
Location: Bonnie Scotland
Posts: 314
OS: xp sp3



have you tried the dongle in a different usb port and have you installed the drivers for the dongle and keyoard/mouse?

__________________
rich13348 is offline   Reply With Quote
Old 06-14-2010, 02:35 PM   #3
Registered Member
 
Join Date: Jun 2010
Posts: 2
OS: win7



yes...ive tried that several times
i removed all obstacles away from the tower and the cpu (where dongle is connected)...
nothing happens...
it has no driver...nor can it be updated...
when i bought it, all i had to do is connect it...its been working fine till a few weeks ago when it stopped all of a sudden

what could be wrong with the dongle?
__________________
kozzii is offline   Reply With Quote
Old 06-14-2010, 03:03 PM   #4
Registered Member
 
rich13348's Avatar
 
Join Date: Jun 2009
Location: Bonnie Scotland
Posts: 314
OS: xp sp3



possibly lost power or just not working does other things work in the usb ports???
__________________
rich13348 is offline   Reply With Quote
Old 09-24-2010, 04:39 PM   #5
BAA
Registered Member
 
Join Date: Sep 2010
Posts: 1
OS: windows 7



i have the same problem- the only help that HP offered was to purchase new mouse & keyboard or try bestbuy. does anyone sell replacement usb dongles?

__________________
BAA is offline   Reply With Quote
Reply
Gear in this thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question

Gear in this thread


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 12:04 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts