We keep getting nagged by Comcast about upgrading our modem. Is this really necessary? Everything is working fine on our end, I don't see any reason to get another modem.
Here's the most recent nag-mail we got. It's vague on why exactly we need another modem, just bs about "..getting the most out of your XFINITY® Internet service." They also nag about it when I call them about other issues, also via snail-mail. We can afford another modem, but if it isn't necessary I don't want to hassle with it just because Comcast says we should.
[Beginning of nag-mail]
From: Comcast Service Announcement
Sent: Monday, December 29, 2014 7:35 AM
To:
Subject: An Important Message About Your Xfinity Internet Service - Action Needed
[Our name and address deleted]
Dear [Name deleted]
At Comcast, we're constantly improving our Internet network. For you, that means access to faster in-home WiFi speeds, more bandwidth, and more coverage for your whole home. With all of these technology advancements, devices need to be upgraded in order to fully maximize our service offerings.
Our records indicate that your cable modem needs to be upgraded in order to ensure you're getting the most out of your XFINITY® Internet service.
There are several convenient modem replacement options available to you:
Visit a retailer to purchase a new cable modem. You may visit DOCSIS Devices for a list of modems certified to work on our network.
Arrange to lease a cable modem by calling 1-800-XFINITY. You may have a leased modem sent to you with a self-installation kit (shipping and handling charges apply). Standard installation fees apply for professional installation. Applicable equipment charges apply when leasing a modem from Comcast. NOTE: An ordering processing fee may apply when ordering by telephone.
We care about the environment and ask that you properly dispose of your old modem. Check with your local municipality to learn about recycling programs in your area.
If you have any questions, please call: 1-855-242-2876 or chat with us online at: http://www.comcastsupport.com/EOS-EOL
Thank you for being a Comcast customer. We hope you continue to do more of what you love online - stream movies, share videos, gaming, and more - all with the speed and reliability of XFINITY® Internet.
Sincerely,
Comcast
[End of nag-mail]
Here's the most recent nag-mail we got. It's vague on why exactly we need another modem, just bs about "..getting the most out of your XFINITY® Internet service." They also nag about it when I call them about other issues, also via snail-mail. We can afford another modem, but if it isn't necessary I don't want to hassle with it just because Comcast says we should.
[Beginning of nag-mail]
From: Comcast Service Announcement
Sent: Monday, December 29, 2014 7:35 AM
To:
Subject: An Important Message About Your Xfinity Internet Service - Action Needed
[Our name and address deleted]
Dear [Name deleted]
At Comcast, we're constantly improving our Internet network. For you, that means access to faster in-home WiFi speeds, more bandwidth, and more coverage for your whole home. With all of these technology advancements, devices need to be upgraded in order to fully maximize our service offerings.
Our records indicate that your cable modem needs to be upgraded in order to ensure you're getting the most out of your XFINITY® Internet service.
There are several convenient modem replacement options available to you:
Visit a retailer to purchase a new cable modem. You may visit DOCSIS Devices for a list of modems certified to work on our network.
Arrange to lease a cable modem by calling 1-800-XFINITY. You may have a leased modem sent to you with a self-installation kit (shipping and handling charges apply). Standard installation fees apply for professional installation. Applicable equipment charges apply when leasing a modem from Comcast. NOTE: An ordering processing fee may apply when ordering by telephone.
We care about the environment and ask that you properly dispose of your old modem. Check with your local municipality to learn about recycling programs in your area.
If you have any questions, please call: 1-855-242-2876 or chat with us online at: http://www.comcastsupport.com/EOS-EOL
Thank you for being a Comcast customer. We hope you continue to do more of what you love online - stream movies, share videos, gaming, and more - all with the speed and reliability of XFINITY® Internet.
Sincerely,
Comcast
[End of nag-mail]