Update on the above:
Hello, Thank you for contacting Acer.
Regarding your enquiry,
Your machine will now need to be brought into our repair centre for further evaluation and possible repair. I have logged a case for your repair under the Case ID Number: xxxxxxxxx
In accordance with the Terms and Conditions of Acer’s Warranty you are advised to sufficiently package your unit/component for transit. This means that the unit has to have enough packaging (at least 5cm of bubble wrap around the whole unit/component either side) and be in a suitable box (strong box not flimsy) to sustain the trip in a couriers van. If we receive your unit with damage caused by insufficient packaging the repairs will be chargeable.
To return your faulty Acer product, please follow these short steps:
You will need to call our couriers, DHL, to arrange collection of your item on 0870 240 0555.
Select option 1 for booking a collection, and then option 1 to book it on our account.
You will be required to answer some short questions. Please have access to the following information before calling:
1) Contract Number: xxxxxxxx
2) Your Name:
3) When asked if you are “Sending or Receiving” Advise you are: Returning to Infoteam
4) If they ask if its an authorised return: Yes
5) If they ask if you have a Parcel Label: No
6) Your Telephone Number:
7) Your collection Post Code and Building Number:
8) The service type is: Standard / One Parcel
9) Package Contents details: Acer Monitor, Model xxxx
10) Return Delivery Address: Acer Warranty Account, Infoteam, Mitac House, Nedge Hill, Telford, Shropshire, TF3 3AH
When sending the monitor:
Please do not include any accessories (leads, mains adaptors, PC etc). Also if possible remove the stand/base from your monitor.
Please ensure it is safely and securely packed to survive a trip in a couriers van. For advice on how to package the machine, please go to:
Also, do not send the original box back with the monitor as all incoming boxes are recycled, so if you wish to keep your original box please do not send it in with the monitor.
On the box you send it in, please make sure the following details are written clearly:
Our Address Details: Acer Warranty Account, Infoteam, Mitac House, Nedge Hill, Telford, Shropshire, TF3 3AH
Your Case ID Number (see above).
Consignment Number that DHL will provide you.
Please can you write your name, home address and Case ID on a piece of paper to identify your machine when we receive it.
Please ensure you send your product in, within a reasonable timeframe ie: 1 month
Please keep the above details safe for future reference.
Please Note: By sending your unit in for repair you agree to abide by the terms and conditions of the limited warranty included with your Acer product.
Acer Technical Support Team