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Display freezes

2K views 30 replies 4 participants last post by  SG-O 
#1 ·
I have a problem with my PC where after some use the screen completely freezes and the computer is unusable until I reset it. This has been happening for a few months now with some days without any problems and others where I had to restart several times.

Symptomes:
Display is frozen
Sound (if any was playing) keeps playing
I can access the shared folders

What I already did (all negative):
Tested ram with memtest86+ 4 passes
Ran Prime95 for 3 hours
Swapped my newer GTX 1080 with my older GTX 780
Stress tested both cards

I can force the problem if I play a demanding Game like GTA 5. Then it will take like 30 min and it freezes.

PC Specs:
ASUS P9X79 deluxe
i7-4930k @ 3.9GHz
2x 8GB Corsair Dominator @ 1866MHz C9
Zotac GTX 1080 Amp Extreme
Corsair Ax 860
Samsung 840 Pro 256GB
Noctua NH D15
Win 10 Pro 14393
 
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#3 · (Edited)
Hi, thanks for the answer!

The PC won't recover on it's own. I have to perform a hard reset or a power cycle.

I'm running the latest firmware on my SSD (DXM06B0Q) and the latest drivers for my GPU (376.33).

My SSD's S.M.A.R.T. shows no abnormal values.

Now my temperatures:

Under stress my CPU almost never exceeds 57C.
All other system temperatures also stay quite cool at under 35C.
When running a Furmark stress test the GPU temperatures usually settle around 83C-85C (GTX 1080) and 77C -80C (GTX 780). Of course only one GPU is in the system at any time.
 
#5 ·
The Processor won't exceed 57C during a Prime95 stress test.As my prozessor is not overclocked and has a very powerful cooler this is quiet normal.

The high temperature of my 1080 is also normal as it has a very large factory overclock and this is it's factory temp target.At idle the temperatures of both tested cards are around 35C.

The crashes happen not only while gaming they also happen randomly anytime while doing nothing or having a very light load like browsing or doing office stuff.
I only mentioned GTA 5 as this is the fastest way to reliably reproduce the effect. Other games also make these crashes happen quiet quickly.

Here is also my cooling setup:
2 120mm Corsair fans in the front blowing in
1 140mm Noctua fan in the top blowing in
1 140mm Noctua fan in the back blowing out.

All intakes have filters that I clean monthly.
 
#7 ·
Thanks for your quick answer!

I haven't thought about that yet so I followed that guide and reinstalled my drivers. After another restart I started up GTA 5 and it took 10 min and I had a frozen image. So that didn't work.

During that freeze I tried to shut down my PC using some shortcuts I mapped to my keyboard and that didn't do a thing. I'm starting to doubt that it's a problem with my GPU or its drivers but I have no clue what else could be wrong :sad:.
 
#9 ·
I checked with my motherboard manufacturer for updates and didn't find any. I also checked my SSD again and it is still up to date (I used Samsungs Magician). GPU Drivers are also up to date (using NVidia Experience).

I also checked for any updates to my peripherals:

Keyboard (Corsair K95 RGB) is up to date according to the Corsair Utility Engine and at v2.05
Mouse(Logitech G700s) is also up to date according to the Logitech gaming software and at v45.7.
External sound card (Sound Blaster X-Fi HD) was updated to the latest version from the official website. This didn't change a thing.

Then I ran SFC and had the following result:
 
#11 ·
The PSU now is 2 and a half years old so I would be very disappointed if it failed although I still have warranty. I can't test it though as I have no other power supply that is strong enough and I don't know anyone that has one.

The SSD is of the same age.

Here is the S.M.A.R.T report of it:
Code:
smartctl 6.5 2016-05-07 r4318 [x86_64-w64-mingw32-win10] (sf-6.5-1)
Copyright (C) 2002-16, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family:     Samsung based SSDs
Device Model:     Samsung SSD 840 PRO Series
Serial Number:    xxx
LU WWN Device Id: xxx
Firmware Version: DXM06B0Q
User Capacity:    256.060.514.304 bytes [256 GB]
Sector Size:      512 bytes logical/physical
Rotation Rate:    Solid State Device
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   ACS-2, ATA8-ACS T13/1699-D revision 4c
SATA Version is:  SATA 3.1, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is:    Sun Jan 08 03:29:10 2017 WEST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is:   Unavailable
APM feature is:   Unavailable
Rd look-ahead is: Enabled
Write cache is:   Enabled
ATA Security is:  Disabled, frozen [SEC2]
Wt Cache Reorder: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                (53956) seconds.
Offline data collection
capabilities:                    (0x53) SMART execute Offline immediate.
                                        Auto Offline data collection on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        No Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   2) minutes.
Extended self-test routine
recommended polling time:        (  20) minutes.
SCT capabilities:              (0x003d) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAGS    VALUE WORST THRESH FAIL RAW_VALUE
  5 Reallocated_Sector_Ct   PO--CK   100   100   010    -    0
  9 Power_On_Hours          -O--CK   098   098   000    -    7724
 12 Power_Cycle_Count       -O--CK   098   098   000    -    1548
177 Wear_Leveling_Count     PO--C-   095   095   000    -    154
179 Used_Rsvd_Blk_Cnt_Tot   PO--C-   100   100   010    -    0
181 Program_Fail_Cnt_Total  -O--CK   100   100   010    -    0
182 Erase_Fail_Count_Total  -O--CK   100   100   010    -    0
183 Runtime_Bad_Block       PO--C-   100   100   010    -    0
187 Uncorrectable_Error_Cnt -O--CK   100   100   000    -    0
190 Airflow_Temperature_Cel -O--CK   072   061   000    -    28
195 ECC_Error_Rate          -O-RC-   200   200   000    -    0
199 CRC_Error_Count         -OSRCK   100   100   000    -    0
235 POR_Recovery_Count      -O--C-   099   099   000    -    84
241 Total_LBAs_Written      -O--CK   099   099   000    -    28802968489
                            ||||||_ K auto-keep
                            |||||__ C event count
                            ||||___ R error rate
                            |||____ S speed/performance
                            ||_____ O updated online
                            |______ P prefailure warning

General Purpose Log Directory Version 1
SMART           Log Directory Version 1 [multi-sector log support]
Address    Access  R/W   Size  Description
0x00       GPL,SL  R/O      1  Log Directory
0x01       GPL,SL  R/O      1  Summary SMART error log
0x02       GPL,SL  R/O      1  Comprehensive SMART error log
0x03       GPL,SL  R/O      1  Ext. Comprehensive SMART error log
0x06       GPL,SL  R/O      1  SMART self-test log
0x07       GPL,SL  R/O      1  Extended self-test log
0x09       GPL,SL  R/W      1  Selective self-test log
0x10       GPL,SL  R/O      1  SATA NCQ Queued Error log
0x11       GPL,SL  R/O      1  SATA Phy Event Counters log
0x30       GPL,SL  R/O      1  IDENTIFY DEVICE data log
0x80-0x9f  GPL,SL  R/W     16  Host vendor specific log
0xa0       GPL,SL  VS      16  Device vendor specific log

SMART Extended Comprehensive Error Log Version: 1 (1 sectors)
No Errors Logged

SMART Extended Self-test Log Version: 1 (1 sectors)
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
  255        0    65535  Read_scanning was never started
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Status Version:                  3
SCT Version (vendor specific):       256 (0x0100)
SCT Support Level:                   1
Device State:                        SCT command executing in background (5)
Current Temperature:                    28 Celsius
Power Cycle Min/Max Temperature:     23/40 Celsius
Lifetime    Min/Max Temperature:      0/70 Celsius
Under/Over Temperature Limit Count:   0/0

SCT Temperature History Version:     3 (Unknown, should be 2)
Temperature Sampling Period:         1 minute
Temperature Logging Interval:        1 minute
Min/Max recommended Temperature:      0/70 Celsius
Min/Max Temperature Limit:            0/70 Celsius
Temperature History Size (Index):    128 (62)

Index    Estimated Time   Temperature Celsius
  63    2017-01-08 01:22     ?  -
 ...    ..( 63 skipped).    ..  -
 127    2017-01-08 02:26     ?  -
   0    2017-01-08 02:27    40  *********************
   1    2017-01-08 02:28    26  *******
   2    2017-01-08 02:29    26  *******
   3    2017-01-08 02:30    27  ********
 ...    ..(  3 skipped).    ..  ********
   7    2017-01-08 02:34    27  ********
   8    2017-01-08 02:35    25  ******
   9    2017-01-08 02:36    23  ****
  10    2017-01-08 02:37    25  ******
  11    2017-01-08 02:38    25  ******
  12    2017-01-08 02:39    24  *****
  13    2017-01-08 02:40    26  *******
  14    2017-01-08 02:41    26  *******
  15    2017-01-08 02:42    24  *****
  16    2017-01-08 02:43    26  *******
  17    2017-01-08 02:44    26  *******
  18    2017-01-08 02:45    27  ********
 ...    ..(  7 skipped).    ..  ********
  26    2017-01-08 02:53    27  ********
  27    2017-01-08 02:54    28  *********
  28    2017-01-08 02:55    27  ********
  29    2017-01-08 02:56    28  *********
  30    2017-01-08 02:57    28  *********
  31    2017-01-08 02:58    27  ********
  32    2017-01-08 02:59    28  *********
  33    2017-01-08 03:00    27  ********
  34    2017-01-08 03:01    28  *********
 ...    ..(  3 skipped).    ..  *********
  38    2017-01-08 03:05    28  *********
  39    2017-01-08 03:06    27  ********
 ...    ..( 21 skipped).    ..  ********
  61    2017-01-08 03:28    27  ********
  62    2017-01-08 03:29    28  *********

SCT Error Recovery Control:
           Read: Disabled
          Write: Disabled

Device Statistics (GP/SMART Log 0x04) not supported

SATA Phy Event Counters (GP Log 0x11)
ID      Size     Value  Description
0x0001  2            0  Command failed due to ICRC error
0x0002  2            0  R_ERR response for data FIS
0x0003  2            0  R_ERR response for device-to-host data FIS
0x0004  2            0  R_ERR response for host-to-device data FIS
0x0005  2            0  R_ERR response for non-data FIS
0x0006  2            0  R_ERR response for device-to-host non-data FIS
0x0007  2            0  R_ERR response for host-to-device non-data FIS
0x0008  2            0  Device-to-host non-data FIS retries
0x0009  2            9  Transition from drive PhyRdy to drive PhyNRdy
0x000a  2            9  Device-to-host register FISes sent due to a COMRESET
0x000b  2            0  CRC errors within host-to-device FIS
0x000d  2            0  Non-CRC errors within host-to-device FIS
0x000f  2            0  R_ERR response for host-to-device data FIS, CRC
0x0010  2            0  R_ERR response for host-to-device data FIS, non-CRC
0x0012  2            0  R_ERR response for host-to-device non-data FIS, CRC
0x0013  2            0  R_ERR response for host-to-device non-data FIS, non-CRC
 
#13 ·
I am on the latest BIOS version (4801).

When I'm running Prime95 I can't see any difference to the random freezes I have all the time (usually twice a day when I run my PC the usual 12-13h). When I run GTA 5 it usually happens within 15-30 min.

I haven't changed anything during the last 6 months. Back then I upgraded to the GTX 1080. The first freezes happened about 4 months ago and they became more frequent over time. I first suspected the GTX 1080 and changed back to my older GTX 780 (about 10 months old). But as I already told in this thread this made no difference.
 
#14 ·
My thoughts are beginning to side with Rich in that the power supply may be going bad. It's something that would cause an issue like this.

How does the system run without any video card installed? Any problems there?

When you ran Memtest, did you do it with all of the memory installed or one stick at a time?
 
#17 ·
At the moment I can't prove that it's faulty so if I'm wrong and the PSU is fine I will have to pay for the postage and maybe handling. Also I won't be able to use my PC at that time. So I decided to buy a new (not too expensive but still good) PSU primarily for testing and as a backup.
 
#19 ·
Today I received my new PSU and I installed it immediately. Then I tested my PC with GTA 5 and within a few minutes my system froze in the same way it always does. This should prove that my older PSU is fine.
Now there are only two major components left that I couldn't check that well. My motherboard and my CPU (maybe it's a very strange CPU fault...).
 
#25 ·
I ran memtest86 on one of my sticks over night and here is the result:

Code:
Summary

Report Date	2017-01-20 19:02:19
Generated by	MemTest86 V7.2 Free (64-bit)
Result	PASS
System Information

EFI Specifications	2.31
System	
Manufacturer	System manufacturer
Product Name	System Product Name
Version	System Version
Serial Number	System Serial Number
BIOS	
Vendor	American Megatrends Inc.
Version	4801
Release Date	07/25/2014
Baseboard	
Manufacturer	ASUSTeK COMPUTER INC.
Product Name	P9X79 DELUXE
Version	Rev 1.xx
Serial Number	MB-1234567890
CPU Type	Intel Core i7-4930K @ 3.40GHz
CPU Clock	3402 MHz
# Logical Processors	12
L1 Cache	8 x 64K (62999 MB/s)
L2 Cache	8 x 256K (44763 MB/s)
L3 Cache	12288K (25607 MB/s)
Memory	8431M (11082 MB/s)
DIMM Slot #0	8GB DDR3 XMP PC3-14900
Corsair / CMP16GX3M2X1866C9
9-10-9-27 / 1866 MHz / 1.500V
Result summary

Test Start Time	2017-01-20 03:30:39
Elapsed Time	10:33:30
Memory Range Tested	0x0 - 230000000 (8960MB)
CPU Selection Mode	Parallel (All CPUs)
# Tests Passed	96/96 (100%)
Test	#                                      Tests Passed	Errors
Test 0   [Address test, walking ones, 1 CPU]	8/8 (100%)	0
Test 1   [Address test, own address, 1 CPU]	8/8 (100%)	0
Test 2   [Address test, own address]	        8/8 (100%)	0
Test 3   [Moving inversions, ones & zeroes]	8/8 (100%)	0
Test 4   [Moving inversions, 8-bit pattern]     8/8 (100%)	0
Test 5   [Moving inversions, random pattern]	8/8 (100%)	0
Test 6   [Block move, 64-byte blocks]	        8/8 (100%)	0
Test 7   [Moving inversions, 32-bit pattern]	8/8 (100%)	0
Test 8   [Random number sequence]               8/8 (100%)	0
Test 9   [Modulo 20, ones & zeros]	        8/8 (100%)	0
Test 10  [Bit fade test, 2 patterns, 1 CPU]	8/8 (100%)	0
Test 13  [Hammer test]	                        8/8 (100%)	0
When I try to run GTA with this stick alone it still crashes in the usual way.
Just to be sure I will test the other stick over the next night.
 
#26 ·
And here is my other stick:

Code:
System Information

EFI Specifications	2.31
System	
Manufacturer	System manufacturer
Product Name	System Product Name
Version	System Version
Serial Number	System Serial Number
BIOS	
Vendor	American Megatrends Inc.
Version	4801
Release Date	07/25/2014
Baseboard	
Manufacturer	ASUSTeK COMPUTER INC.
Product Name	P9X79 DELUXE
Version	Rev 1.xx
Serial Number	MB-1234567890
CPU Type	Intel Core i7-4930K @ 3.40GHz
CPU Clock	3402 MHz
# Logical Processors	12
L1 Cache	8 x 64K (62354 MB/s)
L2 Cache	8 x 256K (44645 MB/s)
L3 Cache	12288K (25607 MB/s)
Memory	8431M (11082 MB/s)
DIMM Slot #0	8GB DDR3 XMP PC3-14900
Corsair / CMP16GX3M2X1866C9
9-10-9-27 / 1866 MHz / 1.500V
Result summary

Test Start Time	2017-01-21 02:09:33
Elapsed Time	10:31:48
Memory Range Tested	0x0 - 230000000 (8960MB)
CPU Selection Mode	Parallel (All CPUs)
# Tests Passed	96/96 (100%)
Test	#                                      Tests Passed	Errors
Test 0   [Address test, walking ones, 1 CPU]	8/8 (100%)	0
Test 1   [Address test, own address, 1 CPU]	8/8 (100%)	0
Test 2   [Address test, own address]	        8/8 (100%)	0
Test 3   [Moving inversions, ones & zeroes]	8/8 (100%)	0
Test 4   [Moving inversions, 8-bit pattern]     8/8 (100%)	0
Test 5   [Moving inversions, random pattern]	8/8 (100%)	0
Test 6   [Block move, 64-byte blocks]	        8/8 (100%)	0
Test 7   [Moving inversions, 32-bit pattern]	8/8 (100%)	0
Test 8   [Random number sequence]               8/8 (100%)	0
Test 9   [Modulo 20, ones & zeros]	        8/8 (100%)	0
Test 10  [Bit fade test, 2 patterns, 1 CPU]	8/8 (100%)	0
Test 13  [Hammer test]	                        8/8 (100%)	0
Looks like my RAM is fine.
 
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