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Can't Change Windows 7 screen resolution!!

This is a discussion on Can't Change Windows 7 screen resolution!! within the Video Card Support forums, part of the Tech Support Forum category. Hi I am running windows 7 (service pack 1) with a: Intel HD graphics card. Driver date: 10/21/2011 Driver version:


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Old 11-30-2011, 05:32 PM   #1
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Hi

I am running windows 7 (service pack 1) with a:

Intel HD graphics card.
Driver date: 10/21/2011
Driver version: 8.15.10.2559
Monitor size: 22 (samsung)
32 bit color
screen refresh rate at 60 hertz

The problem I am having is that I am not able to adjust my resolution above 1024X768.

This has been an on going problem that I can seem to find a solution too. I have done a complete uninstall of the drivers(software) and did a new install of the lasted driver(software) from the Intel website. I also did all windows 7 updates that were "important".

Any help would be greatly appreciated. Thanks in advance!

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Old 11-30-2011, 05:54 PM   #2
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Did the system come with Windows 7? Can you post the brand and model of the motherboard or PC if it was prebuilt.

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Old 11-30-2011, 05:55 PM   #3
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Can you please provide more spec info?

Type of Monitor & Computer Specs.
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Old 12-01-2011, 06:14 AM   #4
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PC Specs?
Pre-Built Brand & Model Number
Custom Built-Brand & Model of Mobo-CPU-RAM-Graphics-PSU.
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Old 12-01-2011, 07:03 AM   #5
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It should be noted that this is a factory refurbished computer directly from Dell.com

Monitor is a Samsung 22" model # LS22CMZKFVA/ZA (Also factory refurbished)

Computer specs:

Dell Inspiron 580 (Service tag: JR67QL1)
Intel Pentium G6950 @2.8 ghz
4 gb ram
windows 7 home premium 64 bit (came with the system)
System chipset Intel H57

Thanks!
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Old 12-02-2011, 06:50 AM   #6
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Hi

An update on this. After I upgraded my video card driver I went my desktop and right click "personlize", "display", Ajust resolution", Advanced settings", "properties", "driver" tab and did a "roll back driver" which rolled it back to the previous driver. After a coumputer restart it worked. I am now able to ajust resolution to the windows "recomended" 1920X1080 or lower.

This has been an on going thing for the last few months now where this happens. I restart my computer and it will agian switch back to the old resolution (1024X768) and not let me get any higher resolutions. After I update the driver agian and then roll it back agian it will sometimes works and sometimes not. I can't figure out why it works sometimes and sometimes not. It's all very strange to me.

Any suggestions to what may be happening are welcome. Thanks!
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Old 12-02-2011, 03:41 PM   #7
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Download the update again, but don't do the roll back driver.

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