Ati Sapphire 5770 problem

[avernus]

Hi

Ive recently gt a sapphire 5770 and i installed it and installed the driver(9.11) and it always stopped responding, i searched the web and found alot of ppl were having the same problem so i thought tht was normal and decided to w8 until the 9.12 driver was out, it came out yesterday, i installed it and everything seemed fine until i watched something and it froze, and today while i was watching something again, it froze again, are any other ppl experiencing this problem? if nt, is it my card? can some1 help me with this problem?

image below of my problem:
http://img96.imageshack.us/i/dsc00213q.jpg/

edit: after i posted this, i walked away to do something and came bak afew secs later and same problem again but this time it said it stopped responding and it recovered.

Thanks

[emosun]

Post system specs along with power supply make and model.

[avernus]

Originally Posted by emosun

Post system specs along with power supply make and model.

My specs are:

* Power Supply – CORSAIR CMPSU-650TX 650W ATX12V

* Motherboard – ASUS P5Q SE2 Intel P45 DDR2 PCI-E

* CPU – Intel Core 2 Duo E6600 2.4Ghz 1066FSB LGA775

* RAM – Corsair TWIN2X4096-6400C5 2x2GB DDR2-800 PC6400 C5

* Video Card(s) – Sapphire ATI Radeon HD5770 1GB GDDR5 PCI-E

* Hard Drive(s) – Seagate Barracuda (250GB) SATA II 7200RPM 8MB Cache, Western Digital Caviar Black 1TB 32MB Cache SATAII

* Operating System - Windows 7 pro

[FreoHeaveho]

Do you have MS Security Essentials installed?

[avernus]

Originally Posted by FreoHeaveho

Do you have MS Security Essentials installed?

im nt sure, i just run the windows update and install everything there, i didnt go ms site to download anything extra

[emosun]

Were you using a diffrent card before the 5770?

[avernus]

Originally Posted by emosun

Were you using a diffrent card before the 5770?

yep the nvidia 7900gtx, but had lots of artifacts so i decided to buy a new card, i reinstalled my windows when i gt it though

[itendo]

Originally Posted by FreoHeaveho

Do you have MS Security Essentials installed?

@FreoHeaveHo: had you hit on this too?

http://social.answers.microsoft.com/...0-ec15a8218147

"On some system configurations changing desktop resolution may causes the OS to stop responding when real-time protection is enabled in Microsoft Security Essentials" -softsea.com review of ATI Driver rel 9.11

@avernus: MS Security Essentials (MSE) is installed and running if theres a green-castle-with-a-flag-looking-thingy running in your system tray/notification area. i had to actively DL MSE to get it, but MS may have included it in an update since then.

i cant wait to get home and try uninstalling MSE and go back to avg or avira or whatever lifehacker tells me to do. thanks for bringing up the MSE, Freo. here's hoping.

[FreoHeaveho]

Yeah it happened to me. Had me stuffed for a while. Worked it out eventually. Everytime I see the 5770 and graphic failure, i think MSSE.

[avernus]

Originally Posted by itendo

@FreoHeaveHo: had you hit on this too?

http://social.answers.microsoft.com/...0-ec15a8218147

"On some system configurations changing desktop resolution may causes the OS to stop responding when real-time protection is enabled in Microsoft Security Essentials" -softsea.com review of ATI Driver rel 9.11

@avernus: MS Security Essentials (MSE) is installed and running if theres a green-castle-with-a-flag-looking-thingy running in your system tray/notification area. i had to actively DL MSE to get it, but MS may have included it in an update since then.

i cant wait to get home and try uninstalling MSE and go back to avg or avira or whatever lifehacker tells me to do. thanks for bringing up the MSE, Freo. here's hoping.

hmm i searched but it doesnt seemed to be installed, cnt find it anywhere, i looked at the link, but mine doesnt crash when i change monitor resolution or play games, it works fine, no problems at all with it, it only crashes when im watching a video - sometimes few secs into the video, sometimes 1hr later or sumthing(still watching the video), it crashes at random times, and when im surfing the web. It would sometimes recover, it would sometimes just freeze and stays tht way till i restart and it would sometimes freeze and the pc would restart and when tht happens it would sometimes make the fan on the card spin at 100%

p.s. the card stopped responding and recovered just now, when i was typing this out, only typing this out, doing nothing else.

[FreoHeaveho]

Well, i would make sure you have the latest drivers, bios updates for your motherboard, update direct x.

[avernus]

Originally Posted by FreoHeaveho

Well, i would make sure you have the latest drivers, bios updates for your motherboard, update direct x.

ill try update the bios, the others are up to date

[jaggerwild]

Some 5770's were released with the wrong bios and only have 720 shaders enabled (google it) (install GPU-Z to see if you have 800 or 720) ATi has released a bios update to open up the extra 80 shaders that are advertised on the GPU.
I would caution you of doing your own bios flash if it should go wrong you could brick the card voiding the warranty all together.

[avernus]

Originally Posted by jaggerwild

Some 5770's were released with the wrong bios and only have 720 shaders enabled (google it) (install GPU-Z to see if you have 800 or 720) ATi has released a bios update to open up the extra 80 shaders that are advertised on the GPU.
I would caution you of doing your own bios flash if it should go wrong you could brick the card voiding the warranty all together.

mine says 800 Unified

[avernus]

I found something to fix it

A guy said "The new Radeon HD5xxx series cards have very low core clock and memory clock speeds to save power when idling. This low speeds could not maintain stability at all. So we got issues. "

Here is the workaround:

Open CCC and switch to ATI Overdrive
Unlock and enable Overdrive
Go to Options/Profiles/Profile Manager and create a new profile called, let's say, STABLE.
Save the new profile. But DO NOT ACTIVATE the profile.
Now go to C:\Users\{YourUserName}\AppData\Local\ATI\ACE\Profiles folder ( I assume C: is your system drive )
Note: You should have " show hidden files " turned on to see the folder.
Open the .xml file named STABLE with notepad.
Change the values of the idle Core clock and Memory clock speeds below

Feature name="CoreClockTarget_0"
Property name="Want_0" value="40000" note: previous value should be "15700"

Feature name="MemoryClockTarget_0"
Property name="Want_0" value="90000" note: previous value should be "30000"
Save the file and close it.
Go back to CCC and activate the profile. This will make the card idle at 400 MHz core clock and 900 MHz memory clock.

The speed change is immediate. You can see the speeds onder CCC Overdrive section.

Please note this change increases graphic card temperature by 6 to 7 degrees C at idle.

Those having issues under load,such as gaming, should not need this workaround.

Drivers havnt crashed since i changed it

link: http://www.tomshardware.com/forum/27...ped-responding

[FreoHeaveho]

interesting but users and members should be aware that registry edits are risky. Avernus, post how you go with this one over time please.

Members, please back up data etc before attempting this - i might have to give this a shot though;.

[avernus]

kk, its been afew days and no crashes at all, ill continue to post on this

[jaggerwild]

Originally Posted by avernus

I found something to fix it

A guy said "The new Radeon HD5xxx series cards have very low core clock and memory clock speeds to save power when idling. This low speeds could not maintain stability at all. So we got issues. "

Here is the workaround:

Open CCC and switch to ATI Overdrive
Unlock and enable Overdrive
Go to Options/Profiles/Profile Manager and create a new profile called, let's say, STABLE.
Save the new profile. But DO NOT ACTIVATE the profile.
Now go to C:\Users\{YourUserName}\AppData\Local\ATI\ACE\Profiles folder ( I assume C: is your system drive )
Note: You should have " show hidden files " turned on to see the folder.
Open the .xml file named STABLE with notepad.
Change the values of the idle Core clock and Memory clock speeds below

Feature name="CoreClockTarget_0"
Property name="Want_0" value="40000" note: previous value should be "15700"

Feature name="MemoryClockTarget_0"
Property name="Want_0" value="90000" note: previous value should be "30000"
Save the file and close it.
Go back to CCC and activate the profile. This will make the card idle at 400 MHz core clock and 900 MHz memory clock.

The speed change is immediate. You can see the speeds onder CCC Overdrive section.

Please note this change increases graphic card temperature by 6 to 7 degrees C at idle.

Those having issues under load,such as gaming, should not need this workaround.

Drivers havnt crashed since i changed it

link: http://www.tomshardware.com/forum/27...ped-responding

this has nothing to do with a lock up as all ATI cards have done this for a while, the nine series drivers have issues with windows 7. The new 10.1 drivers just came out a few days ago suppose to be better not really heard yet.

[avernus]

hmm...seems to fix it for me though, ive had no problems for more than a week now

[xShinn]

I've actually had something similar to your problem, except I get green scanlines with some red lines on the whole screen, and the card I'm using is a 9800 GT. It acts up when I play like GTA IV, or other games that require high specs. :/ I'm not sure how to fix it.