Go Back   Tech Support Forum > Hardware Support > Sound Cards

USB Audio Device Driver Problem / Bose Companion 5 and Windows Vista

This is a discussion on USB Audio Device Driver Problem / Bose Companion 5 and Windows Vista within the Sound Cards forums, part of the Tech Support Forum category. Hi folks, I am feeling slightly mentally impaired and need some help. I have the Bose Companion 5 Multimedia Speaker


Closed Thread
 
Thread Tools Search this Thread
Old 06-07-2007, 08:25 AM   #1
Registered Member
 
Join Date: Jun 2007
Posts: 2
OS: Windows Vista 64


Confused

Hi folks, I am feeling slightly mentally impaired and need some help.

I have the Bose Companion 5 Multimedia Speaker System, which connects to my computer via USB. I have a new VisionMan PC with a fresh installation of Windows Vista 64. The PC itself has no sound card. My PC (through the Bose speaker unit, which includes an external sound controller) will play .wav files just fine. However, when I try to play .mp3 files, the song will play for approximately 2-10 seconds, and then I will hear no audio. The Bose unit is not defective, because it works on three other computers I have tried it on (1 was Vista, a 2 were XP Pro). However, each of those other computers also had a sound card when the OS was initially installed.

I spent an hour on the phone with Bose Tech Support, and they say that Windows Vista includes the Bose device drivers by default, and that by simply plugging in the device, Vista is supposed to recognize that the device is the Bose USB Audio device, and Vista therefore will install all the appropriate drivers automatically. Device Manager in fact shows "Bose USB Audio" as installed.

I think the problem is either:

(1) Vista may not have properly recognized the Bose device, due in part because I suspect Vista did not install 100% of the sound files/drivers when I did the initial installation of Vista due to the fact that the computer had no sound card in it when the OS was initially installed. *OR*

(2) Under Device Manager, under the "Sound, video and game controllers" section, the ONLY item listed is "Bose USB Audio". No "Audio Codecs", "Audio Drivers" or "Media Control Devices" are listed here. The problem might be that these other drivers did not get installed. If this is the problem, how can I install those drivers now?

This is my problem... Does anyone know how can I get Vista and the Bose unit to play mp3 files and work correctly? What am I missing?

__________________
max99 is offline  
Old 06-07-2007, 10:55 AM   #2
dai
TSF Team, Emeritus
 
Join Date: Jul 2004
Location: west australia
Posts: 74,478
OS: win 7 32x 64x rtm



in the device manager click on view at the top and show hidden devices
then check the list for something you could not see before

__________________
dai is offline  
Old 06-07-2007, 07:51 PM   #3
Registered Member
 
Join Date: Apr 2007
Location: US of A
Posts: 12
OS: Windows XP Pro


Send a message via ICQ to HowardCneal Send a message via AIM to HowardCneal

Try Pete's FTP server, he has a .rar file of the other drivers that you need. Just extract those bad boys to your C drive after you get them and install them on up and your crust punk mp3 collection should work perfect.
__________________
HowardCneal is offline  
Old 06-08-2007, 04:22 PM   #4
Registered Member
 
Join Date: Jun 2007
Posts: 2
OS: Windows Vista 64



Howard - Thanks, what is the address to Pete's FTP server? Do you know the name of file I should install?

Dai - Showing hidden devices revealed nothing I could not see before. Thanks though.
__________________
max99 is offline  
Old 06-17-2008, 04:38 AM   #5
Registered Member
 
Join Date: Jun 2008
Posts: 1
OS: vista 64



I have had a similar problem. It occurred after installing SP1 on Vista 64. Rolling back SP and resetting the CMOS on my Mother Board cleared the problem. It is possible that only getting rid of SP1 may be enough!!! There are several reports of USB issues on the web after installing SP1. In my case all USB devices were "recognised" but the system could never find the drivers.
__________________
bobtisdall is offline  
Old 07-20-2008, 05:23 PM   #6
Registered Member
 
Join Date: Jul 2008
Posts: 1
OS: Windows Vista



My problem is Windows Vista not detecting the Companion 5 at all! It returns a message saying it wasn't able to install the USB driver... (?!?!? Vista always does that!!) Any clue?
__________________
jpgsousa is offline  
Old 07-21-2008, 04:08 AM   #7
dai
TSF Team, Emeritus
 
Join Date: Jul 2004
Location: west australia
Posts: 74,478
OS: win 7 32x 64x rtm



the usb problem is what made them pull the sp1 from w/update it's just been put back up so hopefully the problem is fixed
http://support.microsoft.com/kb/928631
__________________
dai is offline  
Old 12-11-2008, 04:11 PM   #8
Registered Member
 
Join Date: Dec 2008
Posts: 1
OS: Vista 32Bit SP1



Seems I am not alone!
i just googled and found this forum.
ok mine is the same case as well.
VISTA home 32 Bit SP1 - Dell XPS laptop - Bose Companion 5

when i bought my laptop with Vista32bit preinstalled, the bose works very fine....
but.. I notice my Bose starts having drop outs and intermittent shuttering [and it all STARTS HAPPENED WHEN VISTA SP1 Update]

The only solutions to my bose is to unplug the USB and replug it again.


I've tried to browse around, and checked the Windows help website with those hotfixes...
http://support.microsoft.com/kb/944681
but have no result .
Have tried to contact Microsoft.. but have no reply yet [yeah.. what do you expect from them]


from other forums and websites, it seems these problem occurs because Vista SP1 somehow dont like the BOSE companion 5 USB.

and seems XP and other OS have no problem at all.

Hopefully BOSE or Microsoft will release the latest audiohub.sys soon to fix this. :(

__________________
kalengkong is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
SvcHost taking up 99% of memory!
Hello, My computer has been acting funny lately. The svchost.exe application is taking up 99% of the processes and it takes up 80,000 bytes of memory. Here is my log in normal mode: Logfile of HijackThis v1.99.0 Scan saved at 9:28:52 PM, on 4/19/2007 Platform: Windows XP SP2 (WinNT 5.01.2600)...
Destro242 Inactive Malware Help Topics 16 06-02-2007 09:07 PM
Sound Problem (Sound Blaster Audigy, Vista)
Hey, having some real odd problems lately since installation of Vista (Home Premium) :rolleyes: I just cant figure it out, ok heres whats up. I have sound on my computer perfectly fine I guess except for one game. PSU (Phantasy Star Universe), when I run it my sound cuts completely, I cant hear...
dark_leon3000 PC Gaming Support 16 03-11-2007 06:55 PM
Urgent Checkup
Recently had a friend over who installed some software mainly limewire and he was downloading i'm not sure what all he downloaded but I removed most of it and uninstalled limewire. Logfile of HijackThis v1.99.1 Scan saved at 10:37:18 PM, on 12/2/2006 Platform: Windows XP SP2 (WinNT...
dking131504 Inactive Malware Help Topics 6 12-11-2006 12:46 PM
New hard drive, Windows won't load
I just purchased a Seagate 300 Gig ATA hard drive. I replaced one of my current drives with it, ran the setup util and it rebooted while formatting it. So I ran it again, and it formatted with no problems. Now, whenever I boot, the Windows loading screen just hangs - the animation works, but it...
gord Hard Drive Support 33 01-22-2006 04:32 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 08:50 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts