Hi folks, I am feeling slightly mentally impaired and need some help.
I have the Bose Companion 5 Multimedia Speaker System
, which connects to my computer via USB. I have a new VisionMan PC
with a fresh installation of Windows Vista 64. The PC itself has no sound card
. My PC (through the Bose speaker unit, which includes an external sound controller) will play
.wav files just fine. However, when I try to play .mp3 files, the song will play for approximately 2-10 seconds, and then I will hear no audio. The Bose unit is not defective, because it works on three other computers I have tried it on (1 was Vista, a 2 were XP Pro). However, each of those other computers also had a sound card when the OS was initially installed.
I spent an hour on the phone with Bose Tech Support, and they say that Windows Vista includes the Bose device drivers by default, and that by simply plugging in the device, Vista is supposed to recognize that the device is the Bose USB Audio device, and Vista therefore will install all the appropriate drivers automatically. Device Manager in fact shows "Bose USB Audio" as installed.
I think the problem is either:
(1) Vista may not have properly recognized the Bose device, due in part because I suspect Vista did not install 100% of the sound files/drivers when I did the initial installation of Vista due to the fact that the computer had no sound card in it when the OS was initially installed. *OR*
(2) Under Device Manager, under the "Sound, video and game controllers" section, the ONLY
item listed is "Bose USB Audio". No "Audio Codecs", "Audio Drivers" or "Media Control Devices" are listed here. The problem might be that these other drivers did not get installed. If this is the problem, how can I install those drivers now?
This is my problem... Does anyone know how can I get Vista and the Bose unit to play mp3 files and work correctly? What am I missing?