I don't know if this is the right place to post this, but it's the nearest I could find that fits the subject in hand.
As I frequently purchase sheet music online, I like to hear what it is I'm buying first, which is what the Sibelius Scorch Add-On is supposed to do. I have the latest version successfully installed, so that the samples on the websites are visible. However, whenever I try to play it, I can see the marker line going along, but I get no sound.
All other sounds are working on my PC, so I know there's not a problem with the soundcard.
I know that this is a common problem, as I've seen it as a FAQ in many other places, but have yet to see a working solution. The most common solution is to click on the Devices icon & try another device, but I only have the one there (UM-1).
Unfortunately I can't get any help from the Sibelius forums, as you need to be a registered owner of a Sibelius product in order to enter them, and Scorch is a freeware add-on - hardly the best advert for them.
Does anyone have any answers, as I've tried pretty much everything I can think of?