I have a yellow triangle with an exclamation mark on the Internet connection on the bottom right. The laptop won't connect but I have had the router checked and everything seems ok. Please can you help me?
With the pc connected to the router, Click on Start . . Run . . type CMD
At the > prompt type type the following command: IPCONFIG /ALL
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
I can't paste anything on here I'm on my iPhone. I've spoke to my Internet provider sky and he think that something is wrong with the laptop. It say there is a connect but no Internet access.
Right click on the yellow exclamation point and select "troubleshoot connection" then follow the onscreen prompts. If it cannot repair the connection, let us know what the problem is/may be according to the troubleshooter.
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