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Windows Update is not working

This is a discussion on Windows Update is not working within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category. My OS is Windows 7 Home Premium 64 bit. Windows update is no longer working. The Action Centre states that


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Old 03-16-2012, 02:31 AM   #1
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OS: win7 64bit



My OS is Windows 7 Home Premium 64 bit.

Windows update is no longer working. The Action Centre states that it needs to be started and when I try to start it, it remains switched off.

I typed "services" in the start box, right clicked on Windows Update and clicked on Start. When I do this I get the following error message:

error 126 The specified module could not be found.

I would appreciate advice on how to get windows update up and running again.

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Old 03-16-2012, 02:33 AM   #2
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Try this: Error 126:the specified module could not be found - Microsoft Answers

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Old 03-16-2012, 02:59 AM   #3
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Hi, go to start search and type cmd, right click on returned cmd.exe and select "run as administrator" at the prompt type:-

Code:
net start> 0 & notepad 0
press enter

post the notepad outcome here

Also in cmd type:-

Code:
reg query "HKLM\SYSTEM\CurrentControlSet\Services\BITS">1 & notepad 1
press enter, post the notepad outcome here.
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Old 03-16-2012, 04:42 AM   #4
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Thank you for responding to my request for advice.

Here are the two notpad listings:

IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Kaspersky Anti-Virus Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
TuneUp Theme Extension
TuneUp Utilities Service
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Font Cache Service
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Workstation
The command completed successfully.


HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ @%SystemRoot%\system32\qmgr.dll,-1000
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x3
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonatePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100000060EA000001000000C0D401000000000000000000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security
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Old 03-16-2012, 02:57 PM   #5
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Hi, could you run the services cmd again half of them are missing(A-H).
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Old 03-16-2012, 04:51 PM   #6
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Sorry about that.

These Windows services are started:
Adobe Acrobat Update Service
AMD External Events Utility
Application Information
Base Filtering Engine
COM+ Event System
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
DNS Client
Function Discovery Resource Publication
Group Policy Client
Human Interface Device Access
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Kaspersky Anti-Virus Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
TuneUp Theme Extension
TuneUp Utilities Service
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Backup
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Font Cache Service
Windows Live ID Sign-in Assistant
Windows Management Instrumentation
Workstation
The command completed successfully.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS
DisplayName REG_SZ @%SystemRoot%\system32\qmgr.dll,-1000
ImagePath REG_EXPAND_SZ %SystemRoot%\System32\svchost.exe -k netsvcs
Description REG_SZ @%SystemRoot%\system32\qmgr.dll,-1001
ObjectName REG_SZ LocalSystem
ErrorControl REG_DWORD 0x1
Start REG_DWORD 0x3
DelayedAutoStart REG_DWORD 0x1
Type REG_DWORD 0x20
DependOnService REG_MULTI_SZ RpcSs\0EventSystem
ServiceSidType REG_DWORD 0x1
RequiredPrivileges REG_MULTI_SZ SeCreateGlobalPrivilege\0SeImpersonatePrivilege\0SeTcbPrivilege\0SeAssignPrimaryTokenPrivilege\0SeIncreaseQuotaPrivilege
FailureActions REG_BINARY 80510100000000000000000003000000140000000100000060EA000001000000C0D401000000000000000000
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Parameters
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Performance
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS\Security
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Old 03-16-2012, 05:39 PM   #7
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Hi, press the win + r key together type regedit press OK navigate to:-

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BITS

In the right payne locate:-

Start REG_DWORD 0x3, highlight this value and right click select modify, change the 3 to 2

Restart computer.
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Old 03-17-2012, 05:24 AM   #8
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I have altered the registry and it seems to have solved the problem.

I have switched my reg cleaner off in case it resets the registry.

Thank you for your help.
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Old 03-17-2012, 02:18 PM   #9
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Everyone here will tell you not to run Registry Cleaners as these cause more problems then they solve.

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