Windows has detected a hard disk problem

Pacerier · 03-24-2011, 10:05 PM

Hi all, I've been having "Windows has detected a hard disk problem" for quite some time now and was wondering how should i fix it? is it a software or hardware problem and if im under warranty could i get a change?

Also, is there a place which "logs" the times that i get the error message?

Pacerier · 03-24-2011, 10:08 PM

Hi all, im using an acer laptop with 3GB ram and i use chrome (with tons of tabs) so basically I'm wondering is it true that my system will start to slow down only when i've exceeded my 3GB ram limit or will it gradually start to slow down when im nearing that limit (say im at 2GB) ?

makinu1der2 · 03-24-2011, 10:11 PM

I would suggest running the manufacturer diagnostics on the hard drive.

If the hard drive is bad you can get it exchanged under the warranty.

Pacerier · 03-24-2011, 10:23 PM

Erm how may I do it? I'm using Aspire 4937G acer laptop, I've just reformated with windows vista Home Premium Build 6001 Sp1 to make sure there's no virus but it still keeps popping up.

jcgriff2 · 03-24-2011, 10:44 PM

Run chkdsk /r

Run HDD diagnostics - http://www.techsupportforum.com/forums/showthread.php?p=2828431

Logs you asked about - Event Viewer -
START | type eventvwr.msc | Custom Views | Administrative Events

Regards. . .

jcgriff2

`

joeten · 03-25-2011, 09:10 AM

Hi you can try this to test the drive you need to read the tutorial on the page SeaTools | Seagate

Pacerier · 03-26-2011, 02:45 PM

Hey guys thanks for the help. I've just completed step 1 (running chkdsk /r)

But i wasn't at my computer when the check finished, so how do i see if there's any errors..

**Dracia** · 03-26-2011, 05:09 PM

Given the nature of the errors, I want to add that you should back up your important personal files in case you turn on your computer one day and find everything gone.

Pacerier · 03-26-2011, 05:50 PM

Yep I've backed up all my stuff. all i want to do now is to confirm if its a hardware error or software error that could be fixed.. if its a hardware i would contact acer so that i could get a replacement (without them coming over and telling me that "no its not a hardware error")

jcgriff2 · 03-26-2011, 07:47 PM

chkdsk results can be found in the Event Viewer -
START | type eventvwr.msc | Windows Logs | Application

Look for chkdsk or wininit + Event ID = 1001

Regards. . .

jcgriff2

`

annaleach · 03-26-2011, 07:56 PM

If the computer is under warranty or if there is a "Do Not break"
seal on back of the computer then let the seller fix it. But it's better for them to send a new one. The message your getting is usually correct and just a matter of time before the HD fails.

Pacerier · 03-26-2011, 08:21 PM

Btw I've got a couple of logs with event id 1001. The level for them are all "Information" and the Source has only "LoadPerf" and "Windows Error Reporting".

how do i look for chkdsk or wininit?

jcgriff2 · 03-26-2011, 09:07 PM

Use the Find function in the RIGHT panel of Event Viewer.

What information appears in event logs? (Event Viewer)

Press F1 for help while in Event Viewer.

Regards. . .

jcgriff2

`

Pacerier · 04-08-2011, 11:42 AM

Heys sorry for the late reply. Btw this is what i had:

Quote:

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 27/3/2011 11:57:17 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Aspire
Description:

Checking file system on C:
The type of the file system is NTFS.
Volume label is ACER.

A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.

475 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

194428 index entries processed.

0 unindexed files processed.

151296 security descriptors processed.

Cleaning up 8577 unused index entries from index $SII of file 0x9.
Cleaning up 8577 unused index entries from index $SDH of file 0x9.
Cleaning up 8577 unused security descriptors.
21567 data files processed.

CHKDSK is verifying Usn Journal...
34820536 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
114620055 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

488384511 KB total disk space.
29548528 KB in 129055 files.
80540 KB in 21568 indexes.
0 KB in bad sectors.
275219 KB in use by the system.
65536 KB occupied by the log file.
458480224 KB available on disk.

4096 bytes in each allocation unit.
122096127 total allocation units on disk.
114620056 allocation units available on disk.

Internal Info:
00 4f 02 00 6b 4c 02 00 a9 1b 04 00 00 00 00 00 .O..kL..........
54 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 T...,...........
42 00 00 00 52 73 1a 77 00 8a 2e 00 00 82 2e 00 B...Rs.w........

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-03-27T03:57:17.000Z" />
<EventRecordID>1774</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Aspire</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is ACER.

A disk check has been scheduled.
Windows will now check the disk.
151296 file records processed.

475 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

194428 index entries processed.

0 unindexed files processed.

151296 security descriptors processed.

Cleaning up 8577 unused index entries from index $SII of file 0x9.
Cleaning up 8577 unused index entries from index $SDH of file 0x9.
Cleaning up 8577 unused security descriptors.
21567 data files processed.

CHKDSK is verifying Usn Journal...
34820536 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
151280 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
114620055 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

488384511 KB total disk space.
29548528 KB in 129055 files.
80540 KB in 21568 indexes.
0 KB in bad sectors.
275219 KB in use by the system.
65536 KB occupied by the log file.
458480224 KB available on disk.

4096 bytes in each allocation unit.
122096127 total allocation units on disk.
114620056 allocation units available on disk.

Internal Info:
00 4f 02 00 6b 4c 02 00 a9 1b 04 00 00 00 00 00 .O..kL..........
54 00 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 T...,...........
42 00 00 00 52 73 1a 77 00 8a 2e 00 00 82 2e 00 B...Rs.w........

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

uh.. does it suggest that my hard disk is ok.. or does it have some problems?

**Daifne** · 04-08-2011, 11:59 AM

Have you seen the error since you reinstalled?
What did the error look like and when was it coming up?

I have seen some rogue programs lately that will pop up that warning. If this was the case, the reinstall should have cleared the problem.

Pacerier · 04-08-2011, 12:38 PM

Yea the problem came up after i've reformatted my computer.

i think even before i accessed the web / download any programs for that matter..

**Daifne** · 04-08-2011, 12:53 PM

OK. Than it was a legitimate error message. Just wanted to make sure.

I would recommend that you run the Seagate tools that joeten mentioned at this point. Chkdsk if fine for what it does, but it can't do everything for diagnosing this.