Lets run SURT to see if it gives an indication of a corruption:
Download and run System Update Readiness Tool (SURT)
Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
Go to your desktop and run KB947821
When the SURT finishes installing, Please continue.
SFC /SCANNOW
Click on the
button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with the rest of the steps.
Export CBS folder
Click the Start button
then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.
Attach this to your next post please.
Please Note:: if the file is too big to upload to you next please post please upload via Dropbox or ge.tt
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