Hello again Seahawk83, sorry about the long delay, much work kept me away from the computer. Anyway, I was fearful about trying the Restore that you mentioned. But, I purchased the computer at Costco a little over six months ago and they had a online tech service offering called Concierge which is good for two years from date of purchase. So, I decided that I would give them a try and ended up doing the Restore as you suggested, but with someone on the phone to guide me through the process. It worked quite well although I had to do the restore function twice to get back to the point where my volume control was working properly. Now, all is well and I cleared up a few other odds and ends. I must sat that I am very pleased with Costco and their Concierge. The tech spoke good English (located in Florida), was not worried about how long the process took (about two hours), and was a good conversationalist while we were waiting for processes to happen. Thanks, once again for your help, you got me started on the right path. Now to deal with another problem, getting rid of Spam in Thunderbird.