i have a question for anyone willing to help...my girlfriend's computer got a virus and she didnt have her backup disc to reboot windows...so her parents bought a new version of windows vista home premium. the installation went cleanly and everything was fine. up until i got to the login screen, where it asks for a username and password. being a new operating system, there should be no security for getting in. The website that we ordered the software from has been responding to emails we send, but all they say is to reboot from the disc they sent us. weve tried this a couple times but still end up with the same result.