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USB HP Pocket media drive PDOOOO not recognized

This is a discussion on USB HP Pocket media drive PDOOOO not recognized within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category. Hello, I have recently acquired a 64 bit Asus laptop with windows 7 OS. Unfortunately I have tried to plug


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Old 03-21-2012, 02:04 AM   #1
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Hello,

I have recently acquired a 64 bit Asus laptop with windows 7 OS.
Unfortunately I have tried to plug my usb HP pocket media drive model PD0000 but I get a message saying that it isn't recognized.

Thank you if anyone can help

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Old 03-21-2012, 02:58 AM   #2
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With the drive plugged in, go to Start/Search and type devmgmt.msc Right click the devmgmt icon in the search results and Run As Administrator. In the Device Manager. If you see any devices with a Yellow mark or under Universal Serial Bus Controllers you see an Unknown Device, right click it and Uninstall it. Now unplug the USB HDD and restart the computer. A USB drive that is not recognized is usually due to inadequate power. If it comes with a Dual USB cable be sure to plug in both ends to the computer. Once the computer boots up, plug it into a different USB port, and not through a Docking Station or Hub as these ports are weaker. You should get a new hardware wizard. You may need an optional power adapter or plug it into a Powered USB Hub.
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