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Upgraded motherboard & ram now Vista won't work

1.8K views 4 replies 2 participants last post by  joeten  
#1 ·
Hi all

At the weekend I purchased (via online download from Microsoft website) Windows Vista Home Premium SP1.

My son built me a media PC using a motherboard and processor he already had. I purchased brand new SATA hard drives (4 x 1 terrabyte).

He built the PC, loaded vista and it all worked beautifully, except we couldn't get the media player to display properly. We decided that as we had already invested a fair bit into this system we would buy a new motherboard which included onboard graphics that could display HDMI through our new TV. Motherboard and new ram arrived today and all duly installed. It all boots up but gets to the 'windows won't start' screen - and lists the options choose safe mode etc., and it seems to load windows drivers (lists all of them on the screen) and then just goes round in circles and does the whole thing again.

I tried to do a repair your computer, but that doesn't work either.

My other son tells me he thinks that as it is considered a new pc (motherboard change means most parts are onboard and therefore Vista thinks it's a whole new PC) I will have to do a complete reinstall - is this the case?

One other to note is that we have tried using both VGA and HDMI display outputs, but the problem remains the same with both.


Anyway - this is my setup

Motherboard - Asus P5Q-EM
Ram 4GB
Hard Drives - 4 x 1 TB
Windows Vista Home Premium SP1 (full version, not upgrade or OEM)
Display screen is a Toshiba 40ZF355DB

I hope this is enough information for someone to help me.

(PS. two of the 1 TB drives are set up in a raid mirror configuration as I am a photographer and this is my storage and back up for photographs/slideshows etc)...but I don't think that makes any difference.
 
#4 · (Edited)
Okay - so a new install done Two things to note...it would not install from the copy I downloaded - even though I downloaded it again, and secondly because of this I used a neighbours disc to get Vista Home Premium re-loaded on my drive, thinking it would accept my key code to activate it. However when I input my product key it tells me it's not valid (I only purchased it on 1st January 2009). I know I input it correctly because I copied and pasted it directly from the microsoft page showing the links to my downloads for the software.

So I go to the help section of the microsoft download site and it says input product identification number. I know the code I got when purchasing is not what they are asking for, so I go to the control panel and look up the product identification number....this is where it now says I have 30 days to activate the product and click here to change the product number. However as said above, if I click and put in my key code from my invoice it tells me it is not valid, so I am stuck with the product identification number that is currently showing.

When I input the number that is showing into the support page it tells me I am not entitled to free support and will only proceed if I make payment of ÂŁ46.00. How stupid is this.

I can't find an email address to email and complain and don't know where to go from here. Any advice would be gratefully received before I murder my pc!!!!

I know I have 30 days to activate it but it is just so annoying that having purchased this software I can't even get it installed in a timely manner.
 
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