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update problems

2K views 7 replies 4 participants last post by  Go The Power 
#1 ·
keep getting Codes-8007054F, 643, 9C57 when trying to update.

Can anyone help fix this update problem. Thanks
 
#4 ·
Hello,

To diagnose Windows 7 update programs SURT provides a great insight into what could be going wrong

Download and run System Update Readiness Tool (SURT)

  • Please go Here and download the System Update Readiness Tool (SURT). Save this file to your desktop
  • Go to your desktop and run KB947821
  • When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
    C:\Windows\Logs\CBS\CheckSUR.log
    C:\Windows\Logs\CBS\CheckSUR.persist.log
 
#6 ·
Hello,

SURT didn't pick up any file corruptions here.

SFC /SCANNOW

  1. Click on the
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
  4. Please wait for this to Finish before continuing with the rest of the steps.

Convert CBS.log to CBS.txt

  1. Click on the
    button => Inside the search box copy and paste the following command:
    Code:
    cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  2. Press Enter
  3. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or ge.tt
 
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