Hi all,
When I try to uninstall Lavasoft 2008 Ad Aware I get this error in screenshot. I get this error wheather I am using Revo Uninstaller or the one from Lavasofts program. I used Ad Aware and Ad Watch for a few years on my old WinMe setup and was a great program. Now, it has become a chore to continually have to download updates manually (free version) and smart (basic) scan takes forever and hangs etc..etc..etc... I don't think it likes Vista (or vice versa) so its time to go. I run Revo as Admin and have UAC and all the built in stuff running. Attached is screenshot.
Hi jcgriff2, I was hoping you would be the one to respond. I tried the "run as admin" and get the same error notice-same "UNKNOWN\ Installer\Products\xxxxxxx\xxx". Guess I could look for that key? This problem came to my attention the other night. I was bored and was reading the Tech Support Forum and came across a post where YOU were telling someone that Ad Aware caused more problems than it was worth and they should consider uninstalling it. Being bored and having the same thoughts about it (haven't used it in awhile) I went to Revo to uninstall and found that I couldn't. Just so you understand, it is not causing any problem or anything. Vista's been running great for me, I torture it daily but keep up with the occasional back ups and Ccleaner, scandisc and auslogix defrag. I figure its some typical permission error built into Vista to protect me from myself..lol
--tried Lava's uninstaller-Revos uninstaller-Windows uninstall programs--
Team Manager, Microsoft Support Microsoft MVP BSOD Kernel Dump Expert
Join Date: Sep 2007
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Re: Uninstalling Lavasoft Ad Aware
Hi. . .
Good news that your system is running well. Your un-install of AdAware is being blocked by it or ??. I would like to continue looking around your system. Would be nice change of pace to do so while calm waters prevail in your system rather than starting voyage on day #2 of a hurricane that blew in after BSOD.
You read the entire thread? I didn't think many got past 1st paragraph of those novel-like posts.
Please run msinfo32 and save as NFO file.
START | type msinfo32 - you'll see the NFO file ext when you got to save it.
Hi J.C., Attached is the sys.info you requested. I noticed under task manager that aawservice.exe runs as a process, with a name of system (not owner) ? I did a process dump but it made a 114MB file, kinda Big.
I have AutoRuns and see it there but leaving that program scan for 15 minutes at 100% cpu usage and it never seems to finish where I can save it.
I included a .txt file from Process Explore (sysinternals), a bit scrambled as a text file.....??
Yes, I read all of your post cause I can tell you know your stuff. I keep a menial toolbox of utilities but from working with PLC's and Allen Bradley Micrologix I've more or less learned Not to be a Button pusher unless I thoroughly knew what was to be the outcome..
Team Manager, Microsoft Support Microsoft MVP BSOD Kernel Dump Expert
Join Date: Sep 2007
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Re: Uninstalling Lavasoft Ad Aware
Quote:
Originally Posted by Zappaboss
I have AutoRuns and see it there but leaving that program scan for 15 minutes at 100% cpu usage and it never seems to finish where I can save it.
Hi. . .
That is interesting in itself. Are you running AutoRuns at an elevated admin level (right-click/ run as admin)? AutoRuns should take less than a minute to bring up, if not less.
If no luck w/elevated level - boot into safemode & run it there.
Try the Windows Installer Cleanup utility on Adaware -
Look in system services for adaware - disable it for now if you can -
START | services.msc | 2x-click on adaware service STOP, change to disable
Not a button pusher? What do you do for fun then? Nothing more relaxing than a game of "..what happens if I click on this exe file.."! My favorite. Lost last time. Re-installed Vista x64.
Hey J.C.
No problem disabling ad aware service. I checked out Lavas forum and see this is a problem for many? They blame "third party programs like Ccleaner" for inadvertently deleting items that therfore corrupt the uninstaller for Ad Aware. http://www.lavasoftsupport.com/index...howtopic=19003
Unless there's something wrong with my reading comprehension the instructions in the above link say to just go to c/progs/lava and delete, same with prog data folder? Why have an uninstaller anyway then? Anyway I did not delete those folders, just never uninstalled anything before that way.
I did d/l and run Windows Installer Cleanup utility on Ad Aware and I can now see in registry that key: UNKNOWN\Installer\Products\B0B35DEDC76B4424EAA66DDFC3821DFE\SourceList\Media has disappeared. All is good, not a chance. Ad Aware still exists in Program files (as it should) and in Start menu. Also appears in add/remove programs. If I try to uninstall the program I get the attached nag screen error. Guess it makes sense. If I go to Start/programs and click to run ad aware I get..attached screenshot /lavastart error. Which I guess is correct.
So where am I now...it still exists...I can't uninstall it...I can't run it..it is disabled. If I try and run a new install from a new download exe I get a Access permission error. Maybe I should just go to prog and prog data files and delete it there per the lava instructions? Beats me?
Well, guess Ad Aware will just sit in limbo.
I tried Autoruns as admin (of course) and in safe mode etc with no success. I downloaded the latest version 9.37 an voila finally I can see a full scan. I was having my doubts about this program after a look at their forum, but it looks pretty impressive.
I also updated to the latest Ccleaner V 2.15.815 and did a scan. I noticed (screenshot) that it comes default with Memory Dumps,Chkdsk Frags,Windows Log Files -boxes check marked under Windows/System. I ran a scan and see 116mb memory dump file to be removed. Is that O.K.? It's just that I always notice that "system error memory dump files" is not checked in Windows Disc Clean Up (screenshot).
I do clear event log files (performance) from time to time as they stack up with numerous minor information details (there's no blaming it on the dog when Vista passes gas) that make it cluttered to see whats happened -say in the last day or two. One thing, Disc Clean Up Option (screenshot). I assume I should get a couple of dvd disks and copy my "backup" before hitting the "Clear" button here???
Just a couple of other things I thought I'd bother ya with...I do appreciate your guidance. Hope ya had a great Christmas up in N.J.
Zap
Team Manager, Microsoft Support Microsoft MVP BSOD Kernel Dump Expert
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Re: Uninstalling Lavasoft Ad Aware
Hi -
Happy New Year - and I do hope you had a good Christmas as well.
The \windows\memory.dmp file is a full kernel dump is troublesome to me - along with the entry below it - c:\windows\minidump\Mini121008-01.dmp - this is a mini kernel dump. If you have not already done so - DO NOT delete these dump files as they tell me that you have system crash settings set to produce Full Kernel Dump (which also produces the mini kernel dump) - and that you had a BSOD on December 10, 2008.
Something else is going on in your system and I would like to further investigate. Please follow THESE instructions carefully - be sure to run the batch script file at an elevated admin level - RIGHT-click, run as admin. It will gather the necessary system information that I will need to get started on the BSOD - and hopefully figure out why AdAware is being such a nuisance.
Regards. . .
JC
p.s. The SysInternals apps were primarily written by Mark Russinovich, now of Microsoft and he is one of the best in the business. SysInternals programs are available from Microsoft TechNet - last count ~ 70 of them. The link for SysInternals Suite is in my sig area - many great apps among them.
Hi again- Attached is info. Negative on deleting the dump files, they still exist. I thought it weird that Ccleaner was default configured with those items checked. From performance monitor (screenshot) things started going south around Dec 21, seems everytime theres an update for Defender theres a explorer crash? My keyboard (old) died on Jan 1st and had to use "onscreen keyboard" to sign in to account. New keyboard is about all thats changed.I pitched a bunch of event logs a few days ago as I really haven't had any problems, this may have not been the best thing to have done. Got this emachine in July and within 2 weeks Windows Media Player lost its visualizations and equalizer controls etc. I work with alot of sound files doing multitrack recordings (cool edit) and mixes. As WMP is part of the operating system in Vista theres no repairing it, guess I could of restored right then but I use other players (winamp,sonique etc) which are better. I've installed some 80 programs and uninstalled a few along the way without any problem until Ad Aware. Other than an occasional IE7 crash, things are cool. It amazes me some of the problems people have with Vista and always read the forum as a hobby. I am curious when I see some errors regarding registry leak etc.. No emergency J.C. as I see others seem on verge of doom in some cases.
p.s. couldn't resist adding a shot of my cordless mouse
Team Manager, Microsoft Support Microsoft MVP BSOD Kernel Dump Expert
Join Date: Sep 2007
Location: New Jersey, USA
Posts: 29,601
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Re: Uninstalling Lavasoft Ad Aware
Quote:
Originally Posted by jcgriff2
-
Please follow THESE instructions carefully - be sure to run the batch script file at an elevated admin level - RIGHT-click, run as admin. It will gather the necessary system information that I will need to get started on the BSOD - and hopefully figure out why AdAware is being such a nuisance.
Regards. . .
JC
The AutoRuns file nor the PERFMON file were found in the zip file. Please re-run the above - but PLEASE make sure to run at elevated admin level (right-click, Run as Admin). Be sure to download the Live SysInternals AutoRuns 1st - very important.
Zip up the new attachemnt to your next post.
__________________________________________
Hi -
That is some cordless mouse you've got (RAT ?) !!!!
THUMBNAIL
.
Perform a system restore back to < 12/21/08, assiming a restore point is available.
START | rstrui - 2nd or 3rd screen - check the box to show restore points older than 5 days. Maybe look for 12/19 or 12/20.
Than we can go on from there.
The dump file - bugcheck:
0xd1 (0x1e, 0x2, 0x0, 0x8616e971), probable cause = ecache.sys
0xd1= DRIVER_IRQL_NOT_LESS_OR_EQUAL kernel-mode driver attempted to access pageable memory when it should not have (IRQL too high).
Don't know if this is related to ecache.sys (Ready Boost) or not - but these event repeat constantly throughout your system log:
Code:
Event[1944]:
Log Name: System
Source: RemoteAccess
Date: 2008-12-30 T 04:32:03.000
CoID={B047A526-77D9-49B6-8EFD-2AE2A95CDCF5}:
The connection to NetZero made by user 2sjUBeYv5:A0874DN.:Laushnell361@untd.com
using device COM3 was disconnected.
Event[1943]:
Log Name: System
Source: Microsoft-Windows-ResourcePublication
Date: 2008-12-30T04:32:08.257
The service temporarily stopped publishing because of a power event.
Event[1942]:
Date: 2008-12-30 T 04:34:30.000
The process Explorer.EXE has initiated the power off of computer
OWNER-PC on behalf of user Owner-PC\Owner for the following
reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Event[1941]:
Date: 2008-12-30T04:34:38.000
The process C:\Windows\system32\winlogon.exe (OWNER-PC) has
initiated the power off of computer OWNER-PC on behalf of user
Owner-PC\Owner for the following reason:
No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Code:
Event[28]:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 2009-01-02T16:03:22.000
The entry <C:\USERS\OWNER\APPDATA\LOCAL\MICROSOFT\WINDOWS
\HISTORY\HISTORY.IE5\MSHIST012009010220090103>
in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details: A device attached to the system is not functioning. (0x8007001f)
Event[27]:
Date: 2009-01-02T16:03:32.000
CoId={CFDA769D-2944-4F8C-A836-475632B5295E}:
The user Owner-PC\Owner dialed a connection named
NetZero which has terminated.
The reason code returned on termination is 631.
Do you have any memsticks plugged into any of your USB ports? How is Net Zero plugged into your system - via phone wire?
Hi again, Ran the batch file again as admin (same as before?), file it returned is 1mb bigger now.? I assume the batch file runs autoruns automatically? I enclosed in zip an autoruns.txt and autoruns.arn file anyway. Also Perfmon file in html.
Did NOT do a restore point as requested as I have to look at data I would lose from 12/19 till now.
The dump file bugcheck:Don't know if this is related to ecache.sys (Ready Boost) or not - but these event repeat constantly throughout your system log:
Code:
Event[1944]:
Log Name: System
Source: RemoteAccess
Date: 2008-12-30 T 04:32:03.000
CoID={B047A526-77D9-49B6-8EFD-2AE2A95CDCF5}:
The connection to NetZero made by user 2sjUBeYv5:A0874DN.:Laushnell361@untd.com
using device COM3 was disconnected.
Event[1943]:
Log Name: System
Source: Microsoft-Windows-ResourcePublication
Date: 2008-12-30T04:32:08.257
The service temporarily stopped publishing because of a power event.
Event[1942]:
Date: 2008-12-30 T 04:34:30.000
The process Explorer.EXE has initiated the power off of computer
OWNER-PC on behalf of user Owner-PC\Owner for the following
reason: Other (Unplanned)
Reason Code: 0x0
Shutdown Type: power off
Event[1941]:
Date: 2008-12-30T04:34:38.000
The process C:\Windows\system32\winlogon.exe (OWNER-PC) has
initiated the power off of computer OWNER-PC on behalf of user
Owner-PC\Owner for the following reason:
No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: power off
Was playing a game and was inadvertantly online, as I remember there was a freeze and had to reboot-Never happened before. Normally I would never be connected to the internet while playing a game. I have a dial-up connection.
-----------------------------------------------------------------------
Code:
Event[28]:
Log Name: Application
Source: Microsoft-Windows-Search
Date: 2009-01-02T16:03:22.000
The entry <C:\USERS\OWNER\APPDATA\LOCAL\MICROSOFT\WINDOWS
\HISTORY\HISTORY.IE5\MSHIST012009010220090103>
in the hash map cannot be updated.
Context: Application, SystemIndex Catalog
Details: A device attached to the system is not functioning. (0x8007001f)
Event[27]:
Date: 2009-01-02T16:03:32.000
CoId={CFDA769D-2944-4F8C-A836-475632B5295E}:
The user Owner-PC\Owner dialed a connection named
NetZero which has terminated.
The reason code returned on termination is 631.
Do you have any memsticks plugged into any of your USB ports? How is Net Zero plugged into your system - via phone wire?
This is when I went to log on but could not,as keyboard had died. The following event 27 was a NetZero fault of its own.
----------------------------------------------------------------------
The rest of it I see shows Dec 10 (when I tried initally to uninstall Ad Aware?) I of course do not understand exactly what you see here. I might reinterate I got this computer July 21st 2008, from a computer shop, I am sure drive was wiped and at ground zero. Vista Basic reloaded? Beats me. Did they just uninstall previous owners files or reload Windows? Ad Aware was never uninstalled,as short of going to program files and deleting it would be the only way. In performance monitor ie. epong.exe failure or sonique.exe failure are simple junk program faults. I do wonder why iexplorer seems to fail everytime windows defender updates (or is that just it showing refreshed? stopped and restarted?).
I am not trying to "explain away" my problem but on Dec 10 when I went to uninstall Ad Aware which would have been "running as a service" and using Revo uninstaller-wouldn't I have "of course" thrown an error as Ad Aware would have been "in use" at the time?
The only thing plugged into usb port is cable for digital camera (no camera attached to it)
NetZero is just phone line connected to dial-up modem (poor guy!)
I have tried to uninstall Lavasoft ad-ware through add remove programs but it will not allow me to do it there. It doesn't even show publisher or file info. Then I attempted to manually uninstall following other instruction. Like finding the unwise file says it can't find it no luck. Tried just deleting the lavasoft folder won't allow that either. What am I doing wrong?
Re: Uninstalling Lavasoft Ad Aware
finally I can see a full scan. I was having my doubts about this program after a look at their forum, but it looks pretty impressive.
