Trying to uninstall something that won't uninstall

nikkibop · 08-16-2009, 04:20 PM

Hello, we recently installed an i-pen mouse digital pen made by Finger System onto our HP computer that is running Vista. Ever since we installed it, the computer goes really slow. So we wanted to just uninstall it, but when I click uninstall under program files, it just reinstalls it, and when I try to do in on the control panel, it has an error and so I went into Window Explorer to try to just delete it, and it won't do it because it says I need permission. I really need to get this off the computer because the computer had been moving extremely slow since we put it on there. I tried contacting Fingersystem, but I can't get through yet. Any ideas? Thanks!!

Jelly Bean · 08-16-2009, 04:31 PM

Hello there.

Download:

http://www.ccleaner.com/

Install.

To uninstall, delete, or rename a program:

In CCleaner, click the Tools icon at left.
In the Uninstall screen, select the name of the program you want to uninstall from the Programs to Remove list.
Do one of the following:
Click Run Uninstaller to run the program's uninstaller.
Click Rename Entry to give the program a new name in this list only.
Click Delete Entry to remove the program's uninstall entry, without uninstalling it. (This is recommended for advanced users only, for when a program has been removed but the uninstall entry remains.)

deleted122510 · 08-16-2009, 04:59 PM

Hello and welcome to TSF, nikkibop!

If you're having troubles uninstalling problems than download and run Revo Uninstaller - which will utterly remove your program leaving absolutely no registry keys - no folders, etc.

Best of luck

Jelly Bean · 08-16-2009, 05:33 PM

Revo Uninstaller will only work on a 32 bit operating system.

deleted122510 · 08-16-2009, 06:01 PM

Hello, Jelly Bean.

The OP didn't mention x64

Jelly Bean · 08-16-2009, 06:21 PM

@ undocked windy I agree but the poster did not specify what bit OS he was running but he was given a hint that Revo only works on 32 bit OS.

He also nowhere in his post specified if they were running a 32 bit OS.

Always give poster the options and information required.

:)

nikkibop · 08-16-2009, 09:04 PM

Thanks, we will give these things a try. It is a 32 bit operating system and it's good to know this program only works with 32 bit because we also have a 64 bit and might have tried to use it on there at a later date. I should have been more specific on what I have. Thanks again!

Jelly Bean · 08-17-2009, 04:33 AM

You are very welcome Nick.

CCleaner will run on 64 bit OS and a 32 bit OS.

Revo Uninstaller is a fav of myne as was a little dissapointed it doesnt run on a 64 bit OS but hey we cannot win them all.

They are both excellent programs have a go and let us both know how it goes?

JB.

deleted122510 · 08-17-2009, 04:50 AM

Yes, please do - as I'm curious to see.

nikkibop · 08-17-2009, 12:15 PM

Well, I tried the Revo Uninstaller and it tried to do it, but when it got close to the end it had an error that said "Failed to load dll.Ipenin - setup will now terminate." So it didn't take it off. So I will try the other one you mentioned now and see if that works.

nikkibop · 08-17-2009, 02:44 PM

Both programs seem to just try uninstalling the iPen using it's uninstall feature which does not work. Is there another way to get it off my computer?
Thanks! Deanna

Jelly Bean · 08-17-2009, 02:53 PM

Have you tried a system restore to just before you installed the program?

nikkibop · 08-17-2009, 06:23 PM

No I haven't tried that. How would I do a system restore to that date?
Thanks

jcgriff2 · 08-18-2009, 01:59 AM

Quote:

Originally Posted by Jelly Bean

Have you tried a system restore to just before you installed the program?

Quote:

Originally Posted by nikkibop

No I haven't tried that. How would I do a system restore to that date?
Thanks

Hi -

Run system restore then choose a restore point with a date prior to the installation of the i-pen -
START | rstrui

Regards. . .

jcgriff2

.

Jelly Bean · 08-18-2009, 04:22 AM

Click start/All Programs/Accessories/System Tools/System Restore.

speedster123 · 08-18-2009, 04:51 AM

Hopefully that will work, if not, remove it from the device manager. In the manager click view...then click show hidden devices.

jcgriff2 · 08-18-2009, 07:00 AM

For info to all here -

Revo Uninstaller is in fact an x86 app - and it works just fine in an x64 OS, w at least on the few x86 apps that I just tested it on. Whether it would work for the uninstallation of x64 devices... that's another test for another day.

Regards. . .

jcgriff2

.

nikkibop · 08-19-2009, 05:48 PM

Thanks, we will give these things a try.

jcgriff2 · 08-20-2009, 06:46 AM

Most apps found on x64 systems are in fact x86. Look at the Program Files (x86) \Microsoft... or Program Files (x86)\Windows... folder ... x86

nikkibop · 08-20-2009, 02:32 PM

I did a system restore and restored to about a month ago and the program seems to be gone finally. Thanks for the help, I appreciate it!!