Go Back   Tech Support Forum > Microsoft Support > Windows 7 Support, Windows Vista Support

[SOLVED] Windows won't repair or start. error# 0x80070002

This is a discussion on [SOLVED] Windows won't repair or start. error# 0x80070002 within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category. Hi there! Last night before I went to bed there was a Windows update, and this morning when I turned


Closed Thread
 
Thread Tools Search this Thread
Old 07-12-2012, 04:56 AM   #1
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



Hi there!

Last night before I went to bed there was a Windows update, and this morning when I turned the pc on, it just went to this screen saying that something was wrong and i needed to repair.
I clicked the repair box, but it didn't wanna do that.
So I went into the system recovery tool to go back to (the only restore point) which is yesterday, but when I try and do that, it says "Details: An unspecified error occurred during System Restore. (0x80070002)

I don't know alot about computers, and I'm currently writing this on my laptop, since I can't enter my computer in any way :(

Can anyone help me out here?

-
Cheers

__________________
MrMikkel is offline  
Old 07-12-2012, 05:20 AM   #2
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



If you have a recovery or Win7 install disk, then boot up from that (usually something like tapping F10 or F12 on bootup to change bootup mode from HDD to CD/DVD player) and follow the steps in this article How to Manually Repair Windows 7 Boot Loader Problems - How-To Geek to repair the MBR which should get you back in.

Once you're back in and as an added measure, from Start type cmd.exe and right click on the cmd prompt icon to select Run as Administrator

At the cmd prompt type sfc /scannow noting the space before the forward slash then press Enter.

This will scan and repair any files where it can then report its findings on completion. It usually takes about 20mins to complete.

If it reports no integrity violations and you have no further problems, then you're good to go.

__________________
Tomken15 is offline  
Old 07-12-2012, 05:29 AM   #3
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



I haven't got a windows CD, and when I enter the cmd.exe via. the "System Recovery Options" it says "There is a system repair pending which requires reboot to compelte. Restart Windows and run sfc again."
__________________
MrMikkel is offline  
Old 07-12-2012, 05:41 AM   #4
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



You can create a Win7 ISO from Official Windows 7 SP1 ISO Image Downloads which will act as a repair disk (ensuring you select the correct version for your OS) but scroll down to the post for Rebuild the BCD in this article Windows 7 doesn't boot or repair or restore entering the cmds also as an Adminstrator from the cmd prompt.
__________________
Tomken15 is offline  
Old 07-12-2012, 06:08 AM   #5
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



Alright, I dug up an old windows 7 cd, but nothing works, not even with the cd
__________________
MrMikkel is offline  
Old 07-12-2012, 06:37 AM   #6
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



What happened when you changed the boot mode to CD and booted up from that ?
__________________
Tomken15 is offline  
Old 07-12-2012, 06:40 AM   #7
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



it recognized that it's the win7 cd and everything, but I enter the same System Recovery Options as I would without the CD... Tried several cmd prompt solution, nothing worked so far :/
__________________
MrMikkel is offline  
Old 07-12-2012, 06:53 AM   #8
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



Tap F8 on bootup and select Last Known Good Configuration

That should take it back to when it last booted up successfully, if that doesn't work, then log back into the cmd prompt as an Administrator and type chkdsk /r then Enter

You'll get the message that it needs to be dismounted first and would you like the chkdsk to run on next bootup and to type and enter y then reboot.

The chkdsk scans the disk for bad sectors as well as repairing files and will run auto on next boot.
__________________
Tomken15 is offline  
Old 07-12-2012, 07:00 AM   #9
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



how can I log into cmd promt as Administrator? I can't "right click" since it's all out of the desktop, and when I enter it through the System Recovery Options (with the account which is the only one there and which SHOULD be administrator) it seems like I don't have administrator rights? :/
__________________
MrMikkel is offline  
Old 07-12-2012, 07:13 AM   #10
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



Can you log into the computer via F8 on boot and select Safe Mode with Networking ?
__________________
Tomken15 is offline  
Old 07-12-2012, 07:17 AM   #11
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,819
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi, if you can access the RE (repair your computer ) option and use a cmd prompt ( I note you say you are able to)

At the X:sources> prompt, type C: (press enter)

next type:- (at the c:\> prompt)

cd C:\windows (press enter)

next type:-(at the c:\windows> prompt)

ren SoftwareDistribution SWDTemp (press enter)

Type:- exit (press enter) Restart computer try windows updates.

If this fails, post back DO not try anything else.
__________________

jenae is offline  
Old 07-12-2012, 07:22 AM   #12
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



I cannot enter anything but the System Recovery Options, no matter what i choose (safe mode/normal mode/last known working etc.)
Trying the cmd prompt now
__________________
MrMikkel is offline  
Old 07-12-2012, 07:24 AM   #13
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



When I make it to the "ren SoftwareDistribution SWDTemp" part, it says "the system cannot find the file specified
__________________
MrMikkel is offline  
Old 07-12-2012, 01:07 PM   #14
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



I don't know if/when jenae is going to get back to you on this, but it was my mistake earlier regarding the cmd prompt, I'd forgotten that when you boot up in Safe Mode with Cmd Prompt, it auto gives you Admin status so there's no need to right click to Run as Administrator.

As neither the MBR repair or Rebuild the BCD methods resolved anything which they should have, then you'll have to wait for jenae or one of the other section Mods to pick up your thread as once a Mod steps in, then it's best for us normal members to step back.

Sorry I was unable to help you with this problem.
__________________
Tomken15 is offline  
Old 07-12-2012, 04:14 PM   #15
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,819
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi, you are at the x:\ sources> prompt is this correct?

Next type c: (press enter) now you are at a c:\> prompt at this (type what you see in red)


c:\> cd c:\windows press enter, next type:-

c:\Windows> ren softwaredistribution swdtemp press enter, next type:-

c:\Windows> exit press enter Restart.

Sorry about the time difference some people forget that while you party we sleep.

Your error message from MS indicates this as a solution that's why we are trying it, should have been done first.
__________________

jenae is offline  
Old 07-12-2012, 04:44 PM   #16
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



He's already said in Post #13 that the system can't find that file and looks like he got sick of waiting Windows won't repair or start. error# 0x80070002 - Windows 7 Forums but hope he'll be back.
__________________
Tomken15 is offline  
Old 07-12-2012, 06:22 PM   #17
Moderator
- Microsoft Support
 
jenae's Avatar
 
Join Date: Jun 2008
Location: Sydney
Posts: 5,819
OS: XP, Vista, Seven, & a whole host you would never have heard of.



Hi, the SoftwareDistribution file is an essential part of windows updates so it will be there. My second post is to attempt to correct any syntax errors (have a look at your own system).

Ms link maybe use the FixIt

You receive a "0x80070002" or "0x80070003" error code after you download an update from Windows Update, from Microsoft Update, or from Windows Server Update Services
__________________

jenae is offline  
Old 07-13-2012, 02:18 AM   #18
Registered Member
 
Join Date: Jul 2012
Posts: 10
OS: Windows 7



Quote:
Originally Posted by Tomken15 View Post
He's already said in Post #13 that the system can't find that file and looks like he got sick of waiting Windows won't repair or start. error# 0x80070002 - Windows 7 Forums but hope he'll be back.
Actually I wrote this just before this thread, just to be sure I had some help :D

Anyways, thanks a ton both of you, but I gave up and bought a new hard drive and installed win8 (help me jesus!) on it.
Again, thanks for your help :)

-
__________________
MrMikkel is offline  
Old 07-13-2012, 03:06 AM   #19
TSF Enthusiast
 
Join Date: Dec 2011
Location: North East England
Posts: 5,919
OS: Win 7 Home Premium SP1 64bit



I wouldn't know where to fiind that "ren.." and my error was that I'd troubleshooted this as a 0x80070002 on bootup but with Win8 on now, we may see you back sooner rather than later

Thanks for the update and wish you well with the new HDD and OS.

If you click on Thread Tools you can mark this thread as solved.

__________________
Tomken15 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Slow Computer - Cannot find a problem.
Hey guys, My computer has been running slow for quite a while now, and I can't find a reason at all. I cleaned the inside of my tower and went through most of the cleaning steps you all recommend in that post except for the one step that required me to have a Xp Sp3 startup disk. Like I said I...
cschluter Resolved HJT Threads 13 04-16-2012 03:21 AM
HELP PLEASE!!!!!!!
Hi, For 2 weeks now, I have a problem with my laptop. Finally I just found you via http://www.techsupportforum.com/forums/f100/malware-removal-help-438072.html] and now I began hoping (please forgive my English!!). Could you please please help me too?? I have this laptop and more or...
Vladia Virus/Trojan/Spyware Help 1 01-08-2012 08:16 AM
"System Fix" virus hijacked computer
Hello, I’ve got a computer infected with the “System Fix” Virus. I believe the OS is Windows XP Professional. Searching the Tech Support Forum lead me to this thread: http://www.techsupportforum.com/forums/f50/im-in-trouble-614906.html Since that thread is getting quite long, I figured...
SilentJim Resolved HJT Threads 48 12-02-2011 08:10 AM
Slower comp and unknown virus emails sent
Lately my computer has been running slower than usual and I have been told my computer has been sending out emails to all my contacts with suspicious links/attachments. If someone could help with this problem, I'd greatly appreciate it! P.S. USADisk is an Asian program that I know and use -- just...
mousemk Inactive Malware Help Topics 14 09-20-2011 04:56 AM
3TB HDD won't format
I recently bought a 3TB 5400RPM hard drive and placed it in an enclosure. I orginially had connected it to my PC via USB 2.0 and formatted the entire drive and everything seemed to be in working order. After that I decided to connect the drive via eSATA because of the speed increase. When...
UhOhOhNo Hard Drive Support 8 09-13-2011 08:22 PM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 10:32 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts