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[SOLVED] internet works in safe mode but not normal mode

9K views 10 replies 4 participants last post by  checkers67 
#1 ·
I am new to this forum. I have dell inspiron N5110 laptop that started acting up about a month ago. Internet works sometimes in normal mode. Works in safe mode every time. Have tried everything suggested on web to get working. Restored to factory defaults, tried removed and reinstalled drivers. Any help would be appreciated. Running in safe mode now.
 
#2 ·
Re: internet works in safe mode but not normal mode

I'd guess you have some kind of malware on your computer, have you run a virus scan? I'd followup with something like malwarebytes.
 
#3 ·
Re: internet works in safe mode but not normal mode

Hi, well if you went back to factory defaults, unless you got infected again, it is unlikely to be malware, still it will not hurt to check. Since safe mode loads minimum apps and drivers it is something in normal mode that is the cause. Go to start, search and type:- cmd, right click on the returned cmd.exe and select run as administrator' at the prompt copy paste all below in the code box:-

Code:
[PLAIN] echo > [php] 0 & ipconfig/all >> 0 & systeminfo >> 0 & netstat -r | more >> 0 &  tasklist /v >> 0 & tracert www.google.com >> 0 & net start >> 0 & netsh int tcp show global >> 0 & echo [/php] >> 0 & notepad 0 [/PLAIN]
press enter, notepad will open click on the "view" menu in notepad and "select all" then go back to the "view" menu and select "copy", open this thread and paste the notepad contents here please.
 
#4 ·
Re: internet works in safe mode but not normal mode

Here is the notepad of the cmd


Windows IP Configuration

Host Name . . . . . . . . . . . . : goodman-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-19-D4-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, April 05, 2014 2:48:52 PM
Lease Expires . . . . . . . . . . : Saturday, April 12, 2014 2:48:52 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.mi.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Host Name: GOODMAN-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: goodman
Registered Organization:
Product ID: 00359-OEM-8992687-00095
Original Install Date: 3/15/2014, 12:58:25 PM
System Boot Time: 4/5/2014, 2:48:27 PM
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2294 Mhz
BIOS Version: Dell Inc. A11, 8/3/2012
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,003 MB
Available Physical Memory: 2,935 MB
Virtual Memory: Max Size: 8,005 MB
Virtual Memory: Available: 6,945 MB
Virtual Memory: In Use: 1,060 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GOODMAN-PC
Hotfix(s): 195 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
[07]: KB971033
[08]: KB2393802
[09]: KB2397190
[10]: KB2425227
[11]: KB2459268
[12]: KB2475792
[13]: KB2479943
[14]: KB2482122
[15]: KB2484033
[16]: KB2488113
[17]: KB2491683
[18]: KB2492386
[19]: KB2495523
[20]: KB2496898
[21]: KB2503658
[22]: KB2503665
[23]: KB2505438
[24]: KB2506014
[25]: KB2506212
[26]: KB2506928
[27]: KB2507618
[28]: KB2509553
[29]: KB2511250
[30]: KB2511455
[31]: KB2515325
[32]: KB2518869
[33]: KB2519736
[34]: KB2529073
[35]: KB2529825
[36]: KB2532531
[37]: KB2533552
[38]: KB2536275
[39]: KB2536276
[40]: KB2539635
[41]: KB2541014
[42]: KB2544893
[43]: KB2545698
[44]: KB2547666
[45]: KB2550648
[46]: KB2552343
[47]: KB2556532
[48]: KB2560656
[49]: KB2562937
[50]: KB2563227
[51]: KB2563894
[52]: KB2564958
[53]: KB2567053
[54]: KB2567680
[55]: KB2570791
[56]: KB2570947
[57]: KB2572077
[58]: KB2574819
[59]: KB2579686
[60]: KB2584146
[61]: KB2585542
[62]: KB2588516
[63]: KB2603229
[64]: KB2604115
[65]: KB2607576
[66]: KB2616676
[67]: KB2617657
[68]: KB2619339
[69]: KB2620704
[70]: KB2621440
[71]: KB2631813
[72]: KB2639308
[73]: KB2640148
[74]: KB2647753
[75]: KB2653956
[76]: KB2654428
[77]: KB2655992
[78]: KB2656356
[79]: KB2660075
[80]: KB2667402
[81]: KB2676562
[82]: KB2685811
[83]: KB2685813
[84]: KB2685939
[85]: KB2690533
[86]: KB2691442
[87]: KB2698365
[88]: KB2699779
[89]: KB2705219
[90]: KB2709630
[91]: KB2709981
[92]: KB2712808
[93]: KB2718704
[94]: KB2719857
[95]: KB2726535
[96]: KB2727528
[97]: KB2729094
[98]: KB2729452
[99]: KB2731771
[100]: KB2732059
[101]: KB2732487
[102]: KB2732500
[103]: KB2736422
[104]: KB2742599
[105]: KB2743555
[106]: KB2750841
[107]: KB2756921
[108]: KB2757638
[109]: KB2758857
[110]: KB2761217
[111]: KB2763523
[112]: KB2770660
[113]: KB2773072
[114]: KB2785220
[115]: KB2786081
[116]: KB2786400
[117]: KB2789645
[118]: KB2791765
[119]: KB2798162
[120]: KB2799926
[121]: KB2803821
[122]: KB2807986
[123]: KB2808679
[124]: KB2813347
[125]: KB2813430
[126]: KB2820331
[127]: KB2832414
[128]: KB2834140
[129]: KB2834886
[130]: KB2835361
[131]: KB2835364
[132]: KB2836942
[133]: KB2836943
[134]: KB2839894
[135]: KB2840149
[136]: KB2840631
[137]: KB2843630
[138]: KB2844286
[139]: KB2846960
[140]: KB2847077
[141]: KB2847311
[142]: KB2847927
[143]: KB2849470
[144]: KB2852386
[145]: KB2853952
[146]: KB2857650
[147]: KB2861191
[148]: KB2861698
[149]: KB2861855
[150]: KB2862152
[151]: KB2862330
[152]: KB2862335
[153]: KB2862966
[154]: KB2862973
[155]: KB2863240
[156]: KB2864058
[157]: KB2864202
[158]: KB2868038
[159]: KB2868116
[160]: KB2868623
[161]: KB2868626
[162]: KB2868725
[163]: KB2872339
[164]: KB2875783
[165]: KB2876284
[166]: KB2876331
[167]: KB2882822
[168]: KB2884256
[169]: KB2887069
[170]: KB2888049
[171]: KB2891804
[172]: KB2892074
[173]: KB2893294
[174]: KB2893519
[175]: KB2898857
[176]: KB2900986
[177]: KB2901112
[178]: KB2904266
[179]: KB2909210
[180]: KB2911501
[181]: KB2912390
[182]: KB2913152
[183]: KB2913431
[184]: KB2916036
[185]: KB2918077
[186]: KB2919469
[187]: KB2923545
[188]: KB2925418
[189]: KB2929733
[190]: KB2929755
[191]: KB2929961
[192]: KB2930275
[193]: KB958488
[194]: KB976902
[195]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Wireless-N 1030
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.3
===========================================================================
Interface List
13...24 b6 fd 19 d4 35 ......Realtek PCIe FE Family Controller
12...4c eb 42 0e 51 60 ......Microsoft Virtual WiFi Miniport Adapter
11...4c eb 42 0e 51 5f ......Intel(R) Centrino(R) Wireless-N 1030
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None


Image Name PID Session Name Session# Mem Usage Status

User Name CPU Time Window Title


========================= ======== ================ =========== ============ ===============

================================================== ============

========================================================================
System Idle Process 0 Services 0 24 K Unknown NT

AUTHORITY\SYSTEM 0:16:13 N/A


System 4 Services 0 1,196 K Unknown N/A

0:00:06 N/A


smss.exe 324 Services 0 1,192 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 416 Services 0 3,816 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


wininit.exe 444 Services 0 4,680 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 464 Console 1 7,708 K Running NT

AUTHORITY\SYSTEM 0:00:04 N/A


winlogon.exe 508 Console 1 5,320 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


services.exe 544 Services 0 7,336 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsass.exe 560 Services 0 10,444 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsm.exe 568 Services 0 4,208 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 672 Services 0 8,980 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 748 Services 0 7,172 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


MsMpEng.exe 812 Services 0 34,208 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 904 Services 0 12,044 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 948 Services 0 17,284 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 1000 Services 0 16,828 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 312 Services 0 7,284 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 412 Services 0 13,696 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


svchost.exe 168 Services 0 12,912 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 1348 Services 0 5,964 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


explorer.exe 1472 Console 1 47,400 K Running

goodman-PC\goodman 0:00:01 N/A


ctfmon.exe 1540 Console 1 3,672 K Running

goodman-PC\goodman 0:00:00 N/A


dllhost.exe 1852 Console 1 9,064 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


chrome.exe 2020 Console 1 68,604 K Running

goodman-PC\goodman 0:00:10 internet works in safe mode but

not normal mode - Tech Support Forum - G
chrome.exe 1404 Console 1 10,796 K Unknown

goodman-PC\goodman 0:00:00 N/A


chrome.exe 1724 Console 1 58,744 K Unknown

goodman-PC\goodman 0:00:03 N/A


chrome.exe 1980 Console 1 28,884 K Unknown

goodman-PC\goodman 0:00:03 N/A


cmd.exe 1180 Console 1 3,016 K Running

goodman-PC\goodman 0:00:00 tasklist /v


conhost.exe 520 Console 1 4,324 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


WmiPrvSE.exe 1464 Services 0 11,912 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


WmiPrvSE.exe 332 Services 0 6,024 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


TrustedInstaller.exe 1492 Services 0 13,284 K Unknown NT

AUTHORITY\SYSTEM 0:00:02 N/A


chrome.exe 832 Console 1 21,124 K Unknown

goodman-PC\goodman 0:00:00 N/A


tasklist.exe 272 Console 1 6,004 K Unknown

goodman-PC\goodman 0:00:00 N/A



Tracing route to Google [74.125.225.81]
over a maximum of 30 hops:

1 1 ms 7 ms 2 ms 10.0.0.1
2 25 ms 27 ms 14 ms 98.243.76.1
3 10 ms 10 ms 10 ms te-8-1-ur02.rockwood.mi.michigan.comcast.net [68.85.218.197]
4 13 ms 11 ms 17 ms te-8-2-ur02.woodhaven.mi.michigan.comcast.net [68.87.190.178]
5 16 ms 17 ms 18 ms te-0-9-0-6-ar01.pontiac.mi.michigan.comcast.net [162.151.20.237]
6 24 ms 21 ms 23 ms he-4-6-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.94.241]
7 22 ms 19 ms 21 ms he-0-11-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.83.58]
8 21 ms 24 ms 21 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.208.233.142]
9 20 ms 24 ms 22 ms 209.85.255.132
10 20 ms 28 ms 23 ms 209.85.250.30
11 20 ms 22 ms 19 ms ord08s07-in-f17.1e100.net [74.125.225.81]

Trace complete.
These Windows services are started:

Base Filtering Engine
CNG Key Isolation
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
DNS Client
Extensible Authentication Protocol
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Microsoft Antimalware Service
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Remote Procedure Call (RPC)
RPC Endpoint Mapper
TCP/IP NetBIOS Helper
User Profile Service
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Management Instrumentation
Windows Modules Installer
WLAN AutoConfig
Workstation

The command completed successfully.

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

[/php]

Windows IP Configuration

Host Name . . . . . . . . . . . . : goodman-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-19-D4-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, April 05, 2014 2:48:52 PM
Lease Expires . . . . . . . . . . : Saturday, April 12, 2014 2:48:52 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.mi.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Host Name: GOODMAN-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: goodman
Registered Organization:
Product ID: 00359-OEM-8992687-00095
Original Install Date: 3/15/2014, 12:58:25 PM
System Boot Time: 4/5/2014, 2:48:27 PM
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2294 Mhz
BIOS Version: Dell Inc. A11, 8/3/2012
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,003 MB
Available Physical Memory: 3,221 MB
Virtual Memory: Max Size: 8,005 MB
Virtual Memory: Available: 7,242 MB
Virtual Memory: In Use: 763 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GOODMAN-PC
Hotfix(s): 195 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
[07]: KB971033
[08]: KB2393802
[09]: KB2397190
[10]: KB2425227
[11]: KB2459268
[12]: KB2475792
[13]: KB2479943
[14]: KB2482122
[15]: KB2484033
[16]: KB2488113
[17]: KB2491683
[18]: KB2492386
[19]: KB2495523
[20]: KB2496898
[21]: KB2503658
[22]: KB2503665
[23]: KB2505438
[24]: KB2506014
[25]: KB2506212
[26]: KB2506928
[27]: KB2507618
[28]: KB2509553
[29]: KB2511250
[30]: KB2511455
[31]: KB2515325
[32]: KB2518869
[33]: KB2519736
[34]: KB2529073
[35]: KB2529825
[36]: KB2532531
[37]: KB2533552
[38]: KB2536275
[39]: KB2536276
[40]: KB2539635
[41]: KB2541014
[42]: KB2544893
[43]: KB2545698
[44]: KB2547666
[45]: KB2550648
[46]: KB2552343
[47]: KB2556532
[48]: KB2560656
[49]: KB2562937
[50]: KB2563227
[51]: KB2563894
[52]: KB2564958
[53]: KB2567053
[54]: KB2567680
[55]: KB2570791
[56]: KB2570947
[57]: KB2572077
[58]: KB2574819
[59]: KB2579686
[60]: KB2584146
[61]: KB2585542
[62]: KB2588516
[63]: KB2603229
[64]: KB2604115
[65]: KB2607576
[66]: KB2616676
[67]: KB2617657
[68]: KB2619339
[69]: KB2620704
[70]: KB2621440
[71]: KB2631813
[72]: KB2639308
[73]: KB2640148
[74]: KB2647753
[75]: KB2653956
[76]: KB2654428
[77]: KB2655992
[78]: KB2656356
[79]: KB2660075
[80]: KB2667402
[81]: KB2676562
[82]: KB2685811
[83]: KB2685813
[84]: KB2685939
[85]: KB2690533
[86]: KB2691442
[87]: KB2698365
[88]: KB2699779
[89]: KB2705219
[90]: KB2709630
[91]: KB2709981
[92]: KB2712808
[93]: KB2718704
[94]: KB2719857
[95]: KB2726535
[96]: KB2727528
[97]: KB2729094
[98]: KB2729452
[99]: KB2731771
[100]: KB2732059
[101]: KB2732487
[102]: KB2732500
[103]: KB2736422
[104]: KB2742599
[105]: KB2743555
[106]: KB2750841
[107]: KB2756921
[108]: KB2757638
[109]: KB2758857
[110]: KB2761217
[111]: KB2763523
[112]: KB2770660
[113]: KB2773072
[114]: KB2785220
[115]: KB2786081
[116]: KB2786400
[117]: KB2789645
[118]: KB2791765
[119]: KB2798162
[120]: KB2799926
[121]: KB2803821
[122]: KB2807986
[123]: KB2808679
[124]: KB2813347
[125]: KB2813430
[126]: KB2820331
[127]: KB2832414
[128]: KB2834140
[129]: KB2834886
[130]: KB2835361
[131]: KB2835364
[132]: KB2836942
[133]: KB2836943
[134]: KB2839894
[135]: KB2840149
[136]: KB2840631
[137]: KB2843630
[138]: KB2844286
[139]: KB2846960
[140]: KB2847077
[141]: KB2847311
[142]: KB2847927
[143]: KB2849470
[144]: KB2852386
[145]: KB2853952
[146]: KB2857650
[147]: KB2861191
[148]: KB2861698
[149]: KB2861855
[150]: KB2862152
[151]: KB2862330
[152]: KB2862335
[153]: KB2862966
[154]: KB2862973
[155]: KB2863240
[156]: KB2864058
[157]: KB2864202
[158]: KB2868038
[159]: KB2868116
[160]: KB2868623
[161]: KB2868626
[162]: KB2868725
[163]: KB2872339
[164]: KB2875783
[165]: KB2876284
[166]: KB2876331
[167]: KB2882822
[168]: KB2884256
[169]: KB2887069
[170]: KB2888049
[171]: KB2891804
[172]: KB2892074
[173]: KB2893294
[174]: KB2893519
[175]: KB2898857
[176]: KB2900986
[177]: KB2901112
[178]: KB2904266
[179]: KB2909210
[180]: KB2911501
[181]: KB2912390
[182]: KB2913152
[183]: KB2913431
[184]: KB2916036
[185]: KB2918077
[186]: KB2919469
[187]: KB2923545
[188]: KB2925418
[189]: KB2929733
[190]: KB2929755
[191]: KB2929961
[192]: KB2930275
[193]: KB958488
[194]: KB976902
[195]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Wireless-N 1030
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.3
===========================================================================
Interface List
13...24 b6 fd 19 d4 35 ......Realtek PCIe FE Family Controller
12...4c eb 42 0e 51 60 ......Microsoft Virtual WiFi Miniport Adapter
11...4c eb 42 0e 51 5f ......Intel(R) Centrino(R) Wireless-N 1030
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None


Image Name PID Session Name Session# Mem Usage Status

User Name CPU Time Window Title


========================= ======== ================ =========== ============ ===============

================================================== ============

========================================================================
System Idle Process 0 Services 0 24 K Unknown NT

AUTHORITY\SYSTEM 0:35:16 N/A


System 4 Services 0 1,196 K Unknown N/A

0:00:07 N/A


smss.exe 324 Services 0 1,192 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 416 Services 0 3,816 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


wininit.exe 444 Services 0 4,680 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 464 Console 1 7,784 K Running NT

AUTHORITY\SYSTEM 0:00:09 N/A


winlogon.exe 508 Console 1 5,320 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


services.exe 544 Services 0 7,356 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsass.exe 560 Services 0 10,488 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsm.exe 568 Services 0 4,216 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 672 Services 0 9,072 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 748 Services 0 7,328 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


MsMpEng.exe 812 Services 0 34,236 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 904 Services 0 12,028 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 948 Services 0 18,168 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 1000 Services 0 16,804 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 312 Services 0 7,280 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 412 Services 0 14,156 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


svchost.exe 168 Services 0 12,888 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 1348 Services 0 5,964 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


explorer.exe 1472 Console 1 50,172 K Running

goodman-PC\goodman 0:00:02 N/A


ctfmon.exe 1540 Console 1 3,672 K Running

goodman-PC\goodman 0:00:00 N/A


chrome.exe 2020 Console 1 67,396 K Running

goodman-PC\goodman 0:00:13 Tech Support Forum - Reply to

Topic - Google Chrome
chrome.exe 1404 Console 1 10,796 K Unknown

goodman-PC\goodman 0:00:00 N/A


chrome.exe 1724 Console 1 55,768 K Unknown

goodman-PC\goodman 0:00:06 N/A


cmd.exe 1180 Console 1 3,032 K Running

goodman-PC\goodman 0:00:00 tasklist /v


conhost.exe 520 Console 1 4,276 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


TrustedInstaller.exe 1492 Services 0 13,024 K Unknown NT

AUTHORITY\SYSTEM 0:00:05 N/A


WmiPrvSE.exe 1800 Services 0 11,580 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


WmiPrvSE.exe 1852 Services 0 6,048 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


tasklist.exe 1900 Console 1 6,112 K Unknown

goodman-PC\goodman 0:00:00 N/A



Tracing route to Google [173.194.46.115]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms 10.0.0.1
2 164 ms 28 ms 16 ms 98.243.76.1
3 12 ms 10 ms 11 ms te-8-1-ur02.rockwood.mi.michigan.comcast.net [68.85.218.197]
4 12 ms 11 ms 27 ms te-8-2-ur02.woodhaven.mi.michigan.comcast.net [68.87.190.178]
5 14 ms 15 ms 15 ms te-0-9-0-6-ar01.pontiac.mi.michigan.comcast.net [162.151.20.237]
6 21 ms 22 ms 21 ms he-4-6-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.94.241]
7 20 ms 21 ms 21 ms he-1-8-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.87.242]
8 21 ms 20 ms 18 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.208.233.142]
9 20 ms 19 ms 27 ms 209.85.255.132
10 23 ms 20 ms 26 ms 209.85.245.225
11 34 ms 20 ms 20 ms ord08s13-in-f19.1e100.net [173.194.46.115]

Trace complete.
These Windows services are started:

Base Filtering Engine
CNG Key Isolation
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
DNS Client
Extensible Authentication Protocol
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Microsoft Antimalware Service
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Remote Procedure Call (RPC)
RPC Endpoint Mapper
TCP/IP NetBIOS Helper
User Profile Service
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Management Instrumentation
Windows Modules Installer
WLAN AutoConfig
Workstation

The command completed successfully.

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

[/php]
 
#5 ·
Re: internet works in safe mode but not normal mode

Windows IP Configuration

Host Name . . . . . . . . . . . . : goodman-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-19-D4-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, April 05, 2014 2:48:52 PM
Lease Expires . . . . . . . . . . : Saturday, April 12, 2014 2:48:52 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.mi.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Host Name: GOODMAN-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: goodman
Registered Organization:
Product ID: 00359-OEM-8992687-00095
Original Install Date: 3/15/2014, 12:58:25 PM
System Boot Time: 4/5/2014, 2:48:27 PM
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2294 Mhz
BIOS Version: Dell Inc. A11, 8/3/2012
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,003 MB
Available Physical Memory: 2,935 MB
Virtual Memory: Max Size: 8,005 MB
Virtual Memory: Available: 6,945 MB
Virtual Memory: In Use: 1,060 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GOODMAN-PC
Hotfix(s): 195 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
[07]: KB971033
[08]: KB2393802
[09]: KB2397190
[10]: KB2425227
[11]: KB2459268
[12]: KB2475792
[13]: KB2479943
[14]: KB2482122
[15]: KB2484033
[16]: KB2488113
[17]: KB2491683
[18]: KB2492386
[19]: KB2495523
[20]: KB2496898
[21]: KB2503658
[22]: KB2503665
[23]: KB2505438
[24]: KB2506014
[25]: KB2506212
[26]: KB2506928
[27]: KB2507618
[28]: KB2509553
[29]: KB2511250
[30]: KB2511455
[31]: KB2515325
[32]: KB2518869
[33]: KB2519736
[34]: KB2529073
[35]: KB2529825
[36]: KB2532531
[37]: KB2533552
[38]: KB2536275
[39]: KB2536276
[40]: KB2539635
[41]: KB2541014
[42]: KB2544893
[43]: KB2545698
[44]: KB2547666
[45]: KB2550648
[46]: KB2552343
[47]: KB2556532
[48]: KB2560656
[49]: KB2562937
[50]: KB2563227
[51]: KB2563894
[52]: KB2564958
[53]: KB2567053
[54]: KB2567680
[55]: KB2570791
[56]: KB2570947
[57]: KB2572077
[58]: KB2574819
[59]: KB2579686
[60]: KB2584146
[61]: KB2585542
[62]: KB2588516
[63]: KB2603229
[64]: KB2604115
[65]: KB2607576
[66]: KB2616676
[67]: KB2617657
[68]: KB2619339
[69]: KB2620704
[70]: KB2621440
[71]: KB2631813
[72]: KB2639308
[73]: KB2640148
[74]: KB2647753
[75]: KB2653956
[76]: KB2654428
[77]: KB2655992
[78]: KB2656356
[79]: KB2660075
[80]: KB2667402
[81]: KB2676562
[82]: KB2685811
[83]: KB2685813
[84]: KB2685939
[85]: KB2690533
[86]: KB2691442
[87]: KB2698365
[88]: KB2699779
[89]: KB2705219
[90]: KB2709630
[91]: KB2709981
[92]: KB2712808
[93]: KB2718704
[94]: KB2719857
[95]: KB2726535
[96]: KB2727528
[97]: KB2729094
[98]: KB2729452
[99]: KB2731771
[100]: KB2732059
[101]: KB2732487
[102]: KB2732500
[103]: KB2736422
[104]: KB2742599
[105]: KB2743555
[106]: KB2750841
[107]: KB2756921
[108]: KB2757638
[109]: KB2758857
[110]: KB2761217
[111]: KB2763523
[112]: KB2770660
[113]: KB2773072
[114]: KB2785220
[115]: KB2786081
[116]: KB2786400
[117]: KB2789645
[118]: KB2791765
[119]: KB2798162
[120]: KB2799926
[121]: KB2803821
[122]: KB2807986
[123]: KB2808679
[124]: KB2813347
[125]: KB2813430
[126]: KB2820331
[127]: KB2832414
[128]: KB2834140
[129]: KB2834886
[130]: KB2835361
[131]: KB2835364
[132]: KB2836942
[133]: KB2836943
[134]: KB2839894
[135]: KB2840149
[136]: KB2840631
[137]: KB2843630
[138]: KB2844286
[139]: KB2846960
[140]: KB2847077
[141]: KB2847311
[142]: KB2847927
[143]: KB2849470
[144]: KB2852386
[145]: KB2853952
[146]: KB2857650
[147]: KB2861191
[148]: KB2861698
[149]: KB2861855
[150]: KB2862152
[151]: KB2862330
[152]: KB2862335
[153]: KB2862966
[154]: KB2862973
[155]: KB2863240
[156]: KB2864058
[157]: KB2864202
[158]: KB2868038
[159]: KB2868116
[160]: KB2868623
[161]: KB2868626
[162]: KB2868725
[163]: KB2872339
[164]: KB2875783
[165]: KB2876284
[166]: KB2876331
[167]: KB2882822
[168]: KB2884256
[169]: KB2887069
[170]: KB2888049
[171]: KB2891804
[172]: KB2892074
[173]: KB2893294
[174]: KB2893519
[175]: KB2898857
[176]: KB2900986
[177]: KB2901112
[178]: KB2904266
[179]: KB2909210
[180]: KB2911501
[181]: KB2912390
[182]: KB2913152
[183]: KB2913431
[184]: KB2916036
[185]: KB2918077
[186]: KB2919469
[187]: KB2923545
[188]: KB2925418
[189]: KB2929733
[190]: KB2929755
[191]: KB2929961
[192]: KB2930275
[193]: KB958488
[194]: KB976902
[195]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Wireless-N 1030
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.3
===========================================================================
Interface List
13...24 b6 fd 19 d4 35 ......Realtek PCIe FE Family Controller
12...4c eb 42 0e 51 60 ......Microsoft Virtual WiFi Miniport Adapter
11...4c eb 42 0e 51 5f ......Intel(R) Centrino(R) Wireless-N 1030
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None


Image Name PID Session Name Session# Mem Usage Status

User Name CPU Time Window Title


========================= ======== ================ =========== ============ ===============

================================================== ============

========================================================================
System Idle Process 0 Services 0 24 K Unknown NT

AUTHORITY\SYSTEM 0:16:13 N/A


System 4 Services 0 1,196 K Unknown N/A

0:00:06 N/A


smss.exe 324 Services 0 1,192 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 416 Services 0 3,816 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


wininit.exe 444 Services 0 4,680 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 464 Console 1 7,708 K Running NT

AUTHORITY\SYSTEM 0:00:04 N/A


winlogon.exe 508 Console 1 5,320 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


services.exe 544 Services 0 7,336 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsass.exe 560 Services 0 10,444 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsm.exe 568 Services 0 4,208 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 672 Services 0 8,980 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 748 Services 0 7,172 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


MsMpEng.exe 812 Services 0 34,208 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 904 Services 0 12,044 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 948 Services 0 17,284 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 1000 Services 0 16,828 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 312 Services 0 7,284 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 412 Services 0 13,696 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


svchost.exe 168 Services 0 12,912 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 1348 Services 0 5,964 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


explorer.exe 1472 Console 1 47,400 K Running

goodman-PC\goodman 0:00:01 N/A


ctfmon.exe 1540 Console 1 3,672 K Running

goodman-PC\goodman 0:00:00 N/A


dllhost.exe 1852 Console 1 9,064 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


chrome.exe 2020 Console 1 68,604 K Running

goodman-PC\goodman 0:00:10 internet works in safe mode but

not normal mode - Tech Support Forum - G
chrome.exe 1404 Console 1 10,796 K Unknown

goodman-PC\goodman 0:00:00 N/A


chrome.exe 1724 Console 1 58,744 K Unknown

goodman-PC\goodman 0:00:03 N/A


chrome.exe 1980 Console 1 28,884 K Unknown

goodman-PC\goodman 0:00:03 N/A


cmd.exe 1180 Console 1 3,016 K Running

goodman-PC\goodman 0:00:00 tasklist /v


conhost.exe 520 Console 1 4,324 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


WmiPrvSE.exe 1464 Services 0 11,912 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


WmiPrvSE.exe 332 Services 0 6,024 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


TrustedInstaller.exe 1492 Services 0 13,284 K Unknown NT

AUTHORITY\SYSTEM 0:00:02 N/A


chrome.exe 832 Console 1 21,124 K Unknown

goodman-PC\goodman 0:00:00 N/A


tasklist.exe 272 Console 1 6,004 K Unknown

goodman-PC\goodman 0:00:00 N/A



Tracing route to Google [74.125.225.81]
over a maximum of 30 hops:

1 1 ms 7 ms 2 ms 10.0.0.1
2 25 ms 27 ms 14 ms 98.243.76.1
3 10 ms 10 ms 10 ms te-8-1-ur02.rockwood.mi.michigan.comcast.net [68.85.218.197]
4 13 ms 11 ms 17 ms te-8-2-ur02.woodhaven.mi.michigan.comcast.net [68.87.190.178]
5 16 ms 17 ms 18 ms te-0-9-0-6-ar01.pontiac.mi.michigan.comcast.net [162.151.20.237]
6 24 ms 21 ms 23 ms he-4-6-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.94.241]
7 22 ms 19 ms 21 ms he-0-11-0-0-pe04.350ecermak.il.ibone.comcast.net [68.86.83.58]
8 21 ms 24 ms 21 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.208.233.142]
9 20 ms 24 ms 22 ms 209.85.255.132
10 20 ms 28 ms 23 ms 209.85.250.30
11 20 ms 22 ms 19 ms ord08s07-in-f17.1e100.net [74.125.225.81]

Trace complete.
These Windows services are started:

Base Filtering Engine
CNG Key Isolation
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
DNS Client
Extensible Authentication Protocol
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Microsoft Antimalware Service
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Remote Procedure Call (RPC)
RPC Endpoint Mapper
TCP/IP NetBIOS Helper
User Profile Service
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Management Instrumentation
Windows Modules Installer
WLAN AutoConfig
Workstation

The command completed successfully.

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

[/php]

Windows IP Configuration

Host Name . . . . . . . . . . . . : goodman-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : hsd1.mi.comcast.net.

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 24-B6-FD-19-D4-35
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-60
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : hsd1.mi.comcast.net.
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : 4C-EB-42-0E-51-5F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, April 05, 2014 2:48:52 PM
Lease Expires . . . . . . . . . . : Saturday, April 12, 2014 2:48:52 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.hsd1.mi.comcast.net.:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Host Name: GOODMAN-PC
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: goodman
Registered Organization:
Product ID: 00359-OEM-8992687-00095
Original Install Date: 3/15/2014, 12:58:25 PM
System Boot Time: 4/5/2014, 2:48:27 PM
System Manufacturer: Dell Inc.
System Model: Inspiron N5110
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~2294 Mhz
BIOS Version: Dell Inc. A11, 8/3/2012
Windows Directory: C:\windows
System Directory: C:\windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 4,003 MB
Available Physical Memory: 3,221 MB
Virtual Memory: Max Size: 8,005 MB
Virtual Memory: Available: 7,242 MB
Virtual Memory: In Use: 763 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\GOODMAN-PC
Hotfix(s): 195 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB2830477
[06]: KB2592687
[07]: KB971033
[08]: KB2393802
[09]: KB2397190
[10]: KB2425227
[11]: KB2459268
[12]: KB2475792
[13]: KB2479943
[14]: KB2482122
[15]: KB2484033
[16]: KB2488113
[17]: KB2491683
[18]: KB2492386
[19]: KB2495523
[20]: KB2496898
[21]: KB2503658
[22]: KB2503665
[23]: KB2505438
[24]: KB2506014
[25]: KB2506212
[26]: KB2506928
[27]: KB2507618
[28]: KB2509553
[29]: KB2511250
[30]: KB2511455
[31]: KB2515325
[32]: KB2518869
[33]: KB2519736
[34]: KB2529073
[35]: KB2529825
[36]: KB2532531
[37]: KB2533552
[38]: KB2536275
[39]: KB2536276
[40]: KB2539635
[41]: KB2541014
[42]: KB2544893
[43]: KB2545698
[44]: KB2547666
[45]: KB2550648
[46]: KB2552343
[47]: KB2556532
[48]: KB2560656
[49]: KB2562937
[50]: KB2563227
[51]: KB2563894
[52]: KB2564958
[53]: KB2567053
[54]: KB2567680
[55]: KB2570791
[56]: KB2570947
[57]: KB2572077
[58]: KB2574819
[59]: KB2579686
[60]: KB2584146
[61]: KB2585542
[62]: KB2588516
[63]: KB2603229
[64]: KB2604115
[65]: KB2607576
[66]: KB2616676
[67]: KB2617657
[68]: KB2619339
[69]: KB2620704
[70]: KB2621440
[71]: KB2631813
[72]: KB2639308
[73]: KB2640148
[74]: KB2647753
[75]: KB2653956
[76]: KB2654428
[77]: KB2655992
[78]: KB2656356
[79]: KB2660075
[80]: KB2667402
[81]: KB2676562
[82]: KB2685811
[83]: KB2685813
[84]: KB2685939
[85]: KB2690533
[86]: KB2691442
[87]: KB2698365
[88]: KB2699779
[89]: KB2705219
[90]: KB2709630
[91]: KB2709981
[92]: KB2712808
[93]: KB2718704
[94]: KB2719857
[95]: KB2726535
[96]: KB2727528
[97]: KB2729094
[98]: KB2729452
[99]: KB2731771
[100]: KB2732059
[101]: KB2732487
[102]: KB2732500
[103]: KB2736422
[104]: KB2742599
[105]: KB2743555
[106]: KB2750841
[107]: KB2756921
[108]: KB2757638
[109]: KB2758857
[110]: KB2761217
[111]: KB2763523
[112]: KB2770660
[113]: KB2773072
[114]: KB2785220
[115]: KB2786081
[116]: KB2786400
[117]: KB2789645
[118]: KB2791765
[119]: KB2798162
[120]: KB2799926
[121]: KB2803821
[122]: KB2807986
[123]: KB2808679
[124]: KB2813347
[125]: KB2813430
[126]: KB2820331
[127]: KB2832414
[128]: KB2834140
[129]: KB2834886
[130]: KB2835361
[131]: KB2835364
[132]: KB2836942
[133]: KB2836943
[134]: KB2839894
[135]: KB2840149
[136]: KB2840631
[137]: KB2843630
[138]: KB2844286
[139]: KB2846960
[140]: KB2847077
[141]: KB2847311
[142]: KB2847927
[143]: KB2849470
[144]: KB2852386
[145]: KB2853952
[146]: KB2857650
[147]: KB2861191
[148]: KB2861698
[149]: KB2861855
[150]: KB2862152
[151]: KB2862330
[152]: KB2862335
[153]: KB2862966
[154]: KB2862973
[155]: KB2863240
[156]: KB2864058
[157]: KB2864202
[158]: KB2868038
[159]: KB2868116
[160]: KB2868623
[161]: KB2868626
[162]: KB2868725
[163]: KB2872339
[164]: KB2875783
[165]: KB2876284
[166]: KB2876331
[167]: KB2882822
[168]: KB2884256
[169]: KB2887069
[170]: KB2888049
[171]: KB2891804
[172]: KB2892074
[173]: KB2893294
[174]: KB2893519
[175]: KB2898857
[176]: KB2900986
[177]: KB2901112
[178]: KB2904266
[179]: KB2909210
[180]: KB2911501
[181]: KB2912390
[182]: KB2913152
[183]: KB2913431
[184]: KB2916036
[185]: KB2918077
[186]: KB2919469
[187]: KB2923545
[188]: KB2925418
[189]: KB2929733
[190]: KB2929755
[191]: KB2929961
[192]: KB2930275
[193]: KB958488
[194]: KB976902
[195]: KB982018
Network Card(s): 3 NIC(s) Installed.
[01]: Microsoft Virtual WiFi Miniport Adapter
Connection Name: Wireless Network Connection 2
Status: Media disconnected
[02]: Realtek PCIe FE Family Controller
Connection Name: Local Area Connection
Status: Media disconnected
[03]: Intel(R) Centrino(R) Wireless-N 1030
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 10.0.0.1
IP address(es)
[01]: 10.0.0.3
===========================================================================
Interface List
13...24 b6 fd 19 d4 35 ......Realtek PCIe FE Family Controller
12...4c eb 42 0e 51 60 ......Microsoft Virtual WiFi Miniport Adapter
11...4c eb 42 0e 51 5f ......Intel(R) Centrino(R) Wireless-N 1030
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
17...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None


Image Name PID Session Name Session# Mem Usage Status

User Name CPU Time Window Title


========================= ======== ================ =========== ============ ===============

================================================== ============

========================================================================
System Idle Process 0 Services 0 24 K Unknown NT

AUTHORITY\SYSTEM 0:35:16 N/A


System 4 Services 0 1,196 K Unknown N/A

0:00:07 N/A


smss.exe 324 Services 0 1,192 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 416 Services 0 3,816 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


wininit.exe 444 Services 0 4,680 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


csrss.exe 464 Console 1 7,784 K Running NT

AUTHORITY\SYSTEM 0:00:09 N/A


winlogon.exe 508 Console 1 5,320 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


services.exe 544 Services 0 7,356 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsass.exe 560 Services 0 10,488 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


lsm.exe 568 Services 0 4,216 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 672 Services 0 9,072 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 748 Services 0 7,328 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


MsMpEng.exe 812 Services 0 34,236 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 904 Services 0 12,028 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 948 Services 0 18,168 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 1000 Services 0 16,804 K Unknown NT

AUTHORITY\SYSTEM 0:00:00 N/A


svchost.exe 312 Services 0 7,280 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 412 Services 0 14,156 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


svchost.exe 168 Services 0 12,888 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


svchost.exe 1348 Services 0 5,964 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


explorer.exe 1472 Console 1 50,172 K Running

goodman-PC\goodman 0:00:02 N/A


ctfmon.exe 1540 Console 1 3,672 K Running

goodman-PC\goodman 0:00:00 N/A


chrome.exe 2020 Console 1 67,396 K Running

goodman-PC\goodman 0:00:13 Tech Support Forum - Reply to

Topic - Google Chrome
chrome.exe 1404 Console 1 10,796 K Unknown

goodman-PC\goodman 0:00:00 N/A


chrome.exe 1724 Console 1 55,768 K Unknown

goodman-PC\goodman 0:00:06 N/A


cmd.exe 1180 Console 1 3,032 K Running

goodman-PC\goodman 0:00:00 tasklist /v


conhost.exe 520 Console 1 4,276 K Running

goodman-PC\goodman 0:00:00 OleMainThreadWndName


TrustedInstaller.exe 1492 Services 0 13,024 K Unknown NT

AUTHORITY\SYSTEM 0:00:05 N/A


WmiPrvSE.exe 1800 Services 0 11,580 K Unknown NT

AUTHORITY\NETWORK SERVICE 0:00:00 N/A


WmiPrvSE.exe 1852 Services 0 6,048 K Unknown NT

AUTHORITY\LOCAL SERVICE 0:00:00 N/A


tasklist.exe 1900 Console 1 6,112 K Unknown

goodman-PC\goodman 0:00:00 N/A



Tracing route to Google [173.194.46.115]
over a maximum of 30 hops:

1 5 ms 2 ms 2 ms 10.0.0.1
2 164 ms 28 ms 16 ms 98.243.76.1
3 12 ms 10 ms 11 ms te-8-1-ur02.rockwood.mi.michigan.comcast.net [68.85.218.197]
4 12 ms 11 ms 27 ms te-8-2-ur02.woodhaven.mi.michigan.comcast.net [68.87.190.178]
5 14 ms 15 ms 15 ms te-0-9-0-6-ar01.pontiac.mi.michigan.comcast.net [162.151.20.237]
6 21 ms 22 ms 21 ms he-4-6-0-0-cr01.350ecermak.il.ibone.comcast.net [68.86.94.241]
7 20 ms 21 ms 21 ms he-1-8-0-0-cr01.losangeles.ca.ibone.comcast.net [68.86.87.242]
8 21 ms 20 ms 18 ms as15169-2-c.350ecermak.il.ibone.comcast.net [66.208.233.142]
9 20 ms 19 ms 27 ms 209.85.255.132
10 23 ms 20 ms 26 ms 209.85.245.225
11 34 ms 20 ms 20 ms ord08s13-in-f19.1e100.net [173.194.46.115]

Trace complete.
These Windows services are started:

Base Filtering Engine
CNG Key Isolation
Cryptographic Services
DCOM Server Process Launcher
DHCP Client
DNS Client
Extensible Authentication Protocol
IKE and AuthIP IPsec Keying Modules
IPsec Policy Agent
Microsoft Antimalware Service
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Plug and Play
Power
Remote Procedure Call (RPC)
RPC Endpoint Mapper
TCP/IP NetBIOS Helper
User Profile Service
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Management Instrumentation
Windows Modules Installer
WLAN AutoConfig
Workstation

The command completed successfully.

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

[/php]
 
#6 ·
Re: internet works in safe mode but not normal mode

update info:
Wireless issue, have wired to router with no internet problem.

ISP is Comcast

Cable wireless gateway is a Xfinity Arris TC8305C

Came with McAffee which I removed. Was using Malwarebytes and Spybot search and destroy. Removed them only using Microsoft essentials. Have tried turning off firewall and essentials.

Kids have PC and Xbox wired to router. Also have another laptop and wireless XBOX connections, all with no problems.
 
#7 ·
Re: internet works in safe mode but not normal mode

I am still having troubles. I think this may have something to do with router or configuration. The internet is working awesome right now but was disconnecting and running slowly yesterday in normal mode. It seems when my son is online with his desktop or Xbox which are wired to gateway this laptop acts up. Other sons wireless laptop and wireless Xbox do not have any problems.
 
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