Go Back   Tech Support Forum > Microsoft Support > Windows 7 Support, Windows Vista Support

[SOLVED] I/O Error 0xc00000e9

This is a discussion on [SOLVED] I/O Error 0xc00000e9 within the Windows 7 Support, Windows Vista Support forums, part of the Tech Support Forum category.


Closed Thread
 
Thread Tools Search this Thread
Old 06-11-2012, 06:33 PM   #1
Registered Member
 
Join Date: Jan 2007
Posts: 94
OS: Windows 7



Hey guys, I was hoping you all could possibly help me with an error that my Toshiba Satellite laptop suddenly started having today. This morning, I opened the lid of my laptop, and the screen was still black (but it was on) so I tapped a few buttons and moved my finger on the touchpad a bit, but when it wouldn't wake up, I held down the power button to shut it down. When I turned it back on, however, it gave me an error, and at the bottom it said Status: 0xc00000e9 (screenshot attached).

Upon restarting, Windows Error Recovery comes up and gives me the options of launching startup repair or starting windows normally. If either option is selected, it attempts to load for a bit, and then goes straight back to the error. I also can't boot into safe mode, as the error keeps coming back.

If this is caused by some sort of corruption on my hard drive, then my priority is to try and at least access my files to back them up somewhere, before I have to format and reinstall Windows.

I tried burning a Ubuntu boot disc to try and access my files from there, but while it booted alright, upon trying to mount my hard drive, it also gives me an Input/output error, advising me to run chkdsk /f. I haven't done this yet, since I think I need a Windows installation disc, and I'm in the process of finding mine.

Sorry for that wall of text, but I wanted to give as much info as possible about the problem. In any case, I'd really appreciate it if someone could help me to at least recover my files, if the only option is to reinstall Windows.
Thanks in advance!

Computer Specs:
-Toshiba Satellite L755-S5214: Toshiba Satellite® L755-S5214 15.6" widescreen Laptop (Silver) | Laptops | Computers | us.toshiba.com
Attached Thumbnails
Click image for larger version

Name:	IO Error.png
Views:	300
Size:	98.1 KB
ID:	110916  

__________________
niko381 is offline  
Old 06-11-2012, 06:57 PM   #2
Registered Member
 
Join Date: Apr 2012
Posts: 34
OS: Win 7


Looks like the drive is dead, looks like the write heads failed on the HD did you drop the laptop or jar it in any way

Usually when this happens your pooched, you have to buy a new HD

Take the drive out and shake it a little if you hear pieces moving inside, its toast

__________________
Knightp25 is offline  
Old 06-11-2012, 08:11 PM   #3
Registered Member
 
Join Date: Jan 2007
Posts: 94
OS: Windows 7



Thanks for the reply! Now that I think back, I do recall dropping it a short distance this morning, but I can't remember if it was before or after I saw that error... probably before I suppose, since that'd most likely be the cause. I took it out and shook it, but didn't hear anything. Of course, that doesn't mean it's definitely not toast, but is there anything else I can possibly try with it?
__________________
niko381 is offline  
Old 06-11-2012, 08:22 PM   #4
Registered Member
 
Join Date: Apr 2012
Posts: 34
OS: Win 7


A good software i use to recover data at work is called Bart PE

Otherwise you could try hooking it up as a slave to see if you can get at least some data that way
__________________
Knightp25 is offline  
Old 06-11-2012, 08:24 PM   #5
Moderator
- Microsoft Support
 
JackBauer_24's Avatar
 
Join Date: Sep 2011
Location: New York, USA
Posts: 5,308
OS: Windows 8.1 64bit/Ubuntu 14 LTS 64bit via Vm Player

My System


From another PC download and burn to a cd http://storage.toshiba.com/techdocs/fjdt_700.zip run the exe file in the zip folder (Extract the zip folder). This will create a bootable disk to test your hard drive. Run a "Quick" and "Comprehensive" test.
__________________

Virus Help
Ubuntu Live CD
PC Running Slow?
Memtest
UBCD
Remember dust buildup in your PC can be a killer!!
JackBauer_24 is offline  
Old 06-12-2012, 10:35 AM   #6
Registered Member
 
Join Date: Jan 2007
Posts: 94
OS: Windows 7



Quote:
A good software i use to recover data at work is called Bart PE
The Bart PE suggestion worked great... I'm currently using it with an evaluation copy the GetDataBack plugin, which allows you to at least see what files are recoverable. Lucky for me, most of them still seem to be in tact! Now it's just a matter of either buying the full program or finding a free alternative, so... are there any other similar recovery programs I can use with Bart PE?

Quote:
Otherwise you could try hooking it up as a slave to see if you can get at least some data that way
As for hooking it up as a slave drive, I'm a bit new at hard drive configurations, so I might need a step-by-step with that :S

Quote:
From another PC download and burn to a cd http://storage.toshiba.com/techdocs/fjdt_700.zip run the exe file in the zip folder (Extract the zip folder). This will create a bootable disk to test your hard drive. Run a "Quick" and "Comprehensive" test.
I followed your directions, but when I extracted and ran the .exe, it simply went straight into the recovery program, rather than creating any sort of bootable disc. Or, did you mean to burn the .zip file onto the cd?
__________________
niko381 is offline  
Old 06-13-2012, 08:17 PM   #7
Registered Member
 
Join Date: Jan 2007
Posts: 94
OS: Windows 7



Also, sorry for the double posting, but here's a quick update... I managed to recover pretty much all of my important files, using GetDataBack (awesome little program!). Now I'm thinking, even though it looks like the HDD is physically permanently damaged, I'll just attempt a format and reinstallation of Windows for the heck of it. Is there anything else I'm missing, or anything else I should try with it before this?
__________________
niko381 is offline  
Old 06-13-2012, 08:29 PM   #8
Registered Member
 
Join Date: Apr 2012
Posts: 34
OS: Win 7


Glad to hear the bart pe worked, it is a nice tool usually if i cant get data back using it, i quite trying lol

As far as hooking as a slave you have to take the drive out and connect it in another computer and then boot up, as long as its a sata drive its easy to do

You could try reinstalling windows and see if it still works, but if your questioning if the drive is good or not in your mind, pitch it and buy a new one, this way you insure you dont have problems down the road with it. There pretty cheap today, look on newegg.com they always have nice deals
__________________
Knightp25 is offline  
Old 06-13-2012, 11:15 PM   #9
Registered Member
 
Join Date: Jan 2007
Posts: 94
OS: Windows 7



Haha yeah, I'm definitely gonna keep a bart pe disc around from now on, it can definitely be a lifesaver.

Ah that's what you meant by slave drive... that's definitely good to keep in mind, the next time I need to solve some sort of hard drive problem.

Good call on that, chances are I'll end up buying a new one either way. I'll probably see if my warranty still covers this, but I'm not so sure they will. In any case, thanks a lot for the help! I should be good from here on out :)

__________________
niko381 is offline  
Closed Thread
Gear in this thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Seagate external 500 GB hard disk is giving me an I/O Device error
Hi, I have a seagate external 500 GB hard disk and it is giving me an I/O Device error when I try to access the subfolders. The drive shows up in disk management and also in windows explorer (Please see attached screens scr 1 and Scr 2). I am also able to see the folders in the root...
Savyasachi Hard Drive Support 4 01-11-2013 04:41 AM
looking for sound blaster digital I/O module
Hi, I'm lookin for a sound blaster digital I/O module (Sound Blaster Digital I/O Module | Creative Labs Online Store) I've been looking online and cant find one anywhere as creative don't make them any more. If anyone knows where to get one or if anybody has one they want to sell please...
swarner Sound Cards 6 11-18-2011 05:13 PM
BSOD on Win7 with high memory/Disk I/O usage.
Hi, We have a new computer which we have been using for a few weeks now primarily to record from many cameras simultaneously and save to disk. Consequently, there's a lot of disk I/O and RAM usage going on. Everything worked fine until we got a BSOD today. The crash dump says something about...
myle04 BSOD, App Crashes And Hangs 0 09-02-2011 10:17 AM
W7 blacK SOD 0xc00000e9
I want to help a friend. Custom built W7 Ultimate, 64 bit. Problem began approx Feb 2011; occurs randomly, intermittently, while using the computer. Status: Oxc00000e9 Info: An unexpected I/O error has occurred. "Windows has encountered a problem communicating with a device...
wc00 Windows 7 Support, Windows Vista Support 7 08-05-2011 01:54 PM
[System] Slows down to 13%-20% semi randomly.
Hello this is my first time posting on this forum. Problem: I'll run a program such as Stress Tests or CS:S and roughly within 15 minutes (give or take) I start to stutter and soon as I close the program CS:S I'll look at my processes and notice that system nt kernel is saying anywhere from...
X Myth BSOD, App Crashes And Hangs 40 03-28-2011 01:53 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question

Gear in this thread


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 01:25 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts