I have been trying (unsuccessfully) to troubleshoot this problem for nearly 3 weeks now. Let me begin by first giving the most detailed description of the problem, then highlight the things that I have tried and have learnt about the problem.
Basically, my copy & paste/clipboard function is not working as it once did, to be specific I am unable to paste in anything other than Unitcode Text. Whether this problem is materializing at the copy or paste side is something I am unsure about, regardless, I lose all formats, HTML, rich text, formulas, you name it I cannot paste it in anything other than plain text.
Initially I thought this was a Microsoft Office issue, but I am unsure about this as the copy and paste feature seems to suffer this same issue when copy and pasting from an internet page to Wordpad, neither IE or Wordpad are MS Office products.
I have had some minor success in troubleshooting this problem, or at least discovering some interesting characteristics of it. If, for example, I create a new user account/profile on my PC and open Excel in that new account, the copy and paste feature works as normal and will copy and paste whatever I choose. I thought that was interesting, although I’m no expert I guess that means it is a software issue of some sort and not hardware (when I spoke to Microsoft they tried to blame Dell). Furthermore, my IT department managed to troubleshoot successfully to a very small degree by tinkering with the 3 settings in the advanced options section of Excel under Copy and Paste section, although the problem would just suddenly return again within hours.
I have not made any changes to the way I work, this problem just seems to have come out of nowhere. This exact same problem forced me to abandon my previous laptop (an HP laptop that I’d been using without issue for over 2 years) last week, but this problem seems to have followed me to my new laptop (a spare and newer laptop that we had lying around the office).
Here is some info about my setup:
- Dell Latitude E4310 Laptop
- Intel Core i5 2.53GHz CPU
- 4GB RAM
- Windows 7 (32-Bit) Service Pack 1
- MS Office 2010 Home & Business
- AVG FREE Anti-Virus
- Logitech Solar Power K750 wireless keyboard
- Logitech Wireless Mouse
I am pretty much at the end of my tether and close to doing a full reinstall of Windows 7