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Screen is black when starting up

841 views 1 reply 1 participant last post by  Miandre 
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Hi, I have an XPS M1330 computer running Vista (but not service pack 1) which is about eight months old.

From the very beginning, the computer had problems. When you turn it on, it loads normally until the log on page, where the screen is just black. (But the music still plays.) However, after a few tries it finally loads the log on page and you can use it. It was annoying (especially since I sometimes had to turn it on and off over ten times before it would load), but it still worked.

Unfortunately now, when I press the on button the screen is just black. I'm not sure if the computer actually loads because it never plays the music. Though for some reason, when I close the lid for about 3 seconds straight after I've turned it on, then open it again, the screen that asks whether you want to load windows normally or load in safe mode appears. (The one that appears when you haven't shut your computer down correctly.) If I choose 'load windows normally' the same thing as before happens: it loads up until the log on screen then goes blank. Except now, no matter how many times I try, it won't load.

The computer works in safe mode, and I've been trying to find a solution but so far haven't found anything. My dad thinks that it's a problem with the display, so I tried changing the display resolution to standard VGA, and I tried booting in low resolution video but neither made any difference. I also tried following the advice here: http://support.microsoft.com/kb/946400/en-us but I was unable to locate the displace device .inf file.

I am definitely not an expert at computers and I have absolutely no idea what to do next. I'm not even sure what the problem is. =/

Any advice would be greatly appreciated!
 
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